EzContacts

Past orders went smoothly but something has changed with this company. I ordered a 90 day supply in mid February and after many calls (with no notifications from them) and promised shipments, claims of distributor problems, I canceled the order mid March after 1 month! Customer Service said refund would be given with in 24- 48 hours but finally just got the refund yesterday after 1 month!

I ordered contacts over two weeks ago. My credit card was charges two weeks ago. I contacted them asking when my contacts would arrive. I was told  they had experienced  a delay and I will be notified soon of the shipment. I reached out again now they are saying my contacts will be shipped directly from the manufacturer to expedite my order. Do not trust this company unless you have a lot of time to wait for them to ship . The customer service is terrible I was on line #85 for over 40 minutes.

If I could have left less than one star I would have. Horrible company. Took a month to get my order. Called a week in and they said it’d ship in a few days. It didn’t ship till 3 weeks later. I no longer needed them by the time they got here. I have emailed the company multiple times about a return with no response. You’re constantly on hold with customer service. If you don't call right at 9am ET expect to wait on the phone for quite a while. I called at 9:03am and was on hold for an hour.

Prices are good but not worth the headache! Do not order from them.

DO NOT order from this company.  I placed an order before 2pm EST on a Thursday, and the website said the order would be processed the same day.  They apparently did not process it until the following Monday.  It would not be a huge deal except for the fact that I paid $35 for 1-day shipping.  It is now 5 days later and I still have no package.  I called customer service and waited in queue for awhile, as I was the 71st caller in line.  When I finally reached someone, she continued to argue with me rather than refunding my money like any good company would have done.  They need to correct the information on their website, which is false and misleading, and they need to work on customer service.