GlassesUSA

I gave this company a chance, and the lack of being able to adjust the frames makes mail order glasses useless. They offer no adjustment services for bow fitment or anything else. So, returned the items and expected a refund within a few days. Just contacted their live chat, and was told a number of times to be patient, the 30 days wait for refund is something I "agreed" to as it is their policy ... so, they want to hold on to your funds for weeks, up to a month!!! CROOKED. Returns are simple, you get the product back, and you execute the return of funds ... they do not do this.   Glasses came out of Cali, returns went to Illinois, and they say they're located in NY.  What that equates to is; they are middle men, and you can find better prices and services with another company, or even locally.  This company is irrelevant and crooked.

I returned my glasses for an exchange because I could not see distance clearly. I sent several emails and called them multiple times asking one question. "were the glasses made correctly or is the prescription wrong" ? I am absolutely positive they are going to send my original glasses back to me and claim that they remade them. They didn't respond to most of my emails, when they did respond the answer was completely irrelevant to the question I asked. Customer service can not answer questions over the phone. When I call I'm told that a manager is currently unavailable to talk, a manager will return my call the same day. No one has returned my phone calls. The return policy is 100% refund on 1st returns only. If you need to return them a 2nd time you can only get a store credit. My advise to everyone is. Buy your glasses somewhere else. if you buy them from GlassesUSA and need to return them, TAKE THE REFUND! DO NOT EXCHANGE THEM!

I received my replacement glasses after almost one month. I paid extra for the 1.6 Progressive lenses. The replacement glasses are the cheaper Progressive 1.5 lenses. The replacement glasses also do not have the blue light blocking option, I paid extra for that on my original pair. I highly doubt the smudge resist coating is on the new glasses as well. DO NOT BUY YOUR GLASSES FROM GLASSESUSA.COM!

Even though they state a "no questions asked" refund don't expect one. The lenses were defective and I cannot get a return call or refund. Customer service personnel is rude and completely unhelpful.

This is the first time I have used an online eye glasses store as I was a little worried about the fit with the frame. My prescription for my eyes had not changed much but my glasses are 4 years old and I was looking for a new style of frames (plus one of the lens has a scratch on it). For these reasons and with the 14 day guarantee I figured it was worth trying out, especially since I have my old glasses measurements.

With my new glasses I got more compliments about them than about the 20 pounds I recently lost.

I love them and I am glad I had put in the order. No regrets.

A couple of my friends use Glasses USA to purchase sun glasses and they said it would be a good place for me to pick up my eye glasses. I am the only one in my group of friends who has to wear prescription glasses. I ordered 2 sets of glasses with different frames. One is for everyday wear while the other is for when I dress up to go out at night.

Both are what I thought they would be and are good quality. I especially like the Ray-Ban glasses. The one set had to be adjusted a bit to fit my face but it was nothing to worry about.

I used my vision insurance for my main pair of glasses and that worked out fine and I had no other problems.