GlassesUSA

GlassesUSA

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2.4 (25)
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25 reviews

 
(3)
 
(9)
 
(1)
 
(4)
 
(8)
Overall rating 
 
2.4
Product 
 
2.8  (25)
Selection 
 
3.3  (25)
Accessories 
 
2.1  (12)
Shipping 
 
2.5  (25)
Customer Service 
 
1.1  (14)
Value 
 
2.5  (25)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
25 results - showing 21 - 25
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Ordering
Glassesusa.com Experience
Overall rating 
 
3.9
Product 
 
4.0
Selection 
 
4.0
Shipping 
 
3.5
Value 
 
4.0
Good prices  for frames and lenses. Because of the low price I purchased 2 pairs. 1 regular pair and 1 pair of prescription sunglasses. I don't have vision insurance at work so price is important to me while not sacrificing quality. Ordering was fairly simple but I was worried that my glasses would fit well and look good even after using the virtual try on assistant.  I didn't need to be worried as things turned out fine and I am very happy with my 2 purchases. 

I give it 4 out of 5 stars and plan to buy my next pair of glasses from them when I need them in a year or 2.

Pros
Lots of coupons
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
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Better selection than other places
Overall rating 
 
3.8
Product 
 
4.0
Selection 
 
5.0
Shipping 
 
3.0
Value 
 
3.0
This is the first time I used Glasses USA. I took a long time and looked at several different eye glasses store both online and off and in the end I choose Glasses USA because they were the only ones that had the frames I wanted. I am pretty picky when it comes to the style of frames I wanted and Glasses USA has the best selection that I could find. I was a little disappointed in the cost as the discount was for the frames only and did not include the lenses. The price was still good but the other store which I used previously discounted my entire order.

All in all I was happy with my purchase as the frames are high quality and the lenses anti scratch coating works well. I found this out the hard way as on the second day of wearing them my glasses got knocked off my face from a ball my son had thrown.
Pros
50% discount on frames
Cons
No discount on lenses
Number of Times Used
1
T
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Glasses USA Review
Overall rating 
 
3.7
Product 
 
4.0
Selection 
 
4.0
Accessories 
 
3.0
Shipping 
 
3.5
Value 
 
4.0
I am really liking the frames I picked. With the thinner lenses I ordered they are really light and fit my face and ears perfectly. When I first started to pick out my lenses it took me forever as there where so many styles and colors I liked. After showing my husband my picks we settled on the pair I ordered. 

No problems with the shipping and the cost of the glasses was very reasonable easily beating out Walmart and Costco which I also priced.
Pros
Nice looking frames that fit well.
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
M
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Not made in USA
Overall rating 
 
1.8
Product 
 
2.5
Selection 
 
3.0
Accessories 
 
2.0
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
1.0
Ironic glasses USA not from USA
Pros
Laziness
Cons
Shipping from Thailand
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
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So bad.
Overall rating 
 
1.0
Product 
 
0.5
Selection 
 
2.0
Accessories 
 
2.0
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Shipping took a long time with almost no updates through the provided tracking number. Received the glasses, and they were comically bad. It was almost as if the lenses were set crooked in the frames, causing my sight to be very distorted. Actually ended up taking them with me when I went to buy new glasses and the optometrist agreed that the lenses didn't even match the prescription number I provided.

The return policy on the website states that you can return your first order within 14 days, no questions asked for a 100% money back guarantee. Shipped out the glasses about a week after receiving them, using the return shipping label that THEY provided.

A few weeks go by, and I still haven't received any kind of update on the return process. Reached out to them, only to be told they supposedly never received my glasses and can't help me. They are asking for proof that I sent the glasses, but I'm not really sure how to do that since I used the shipping label that they provided to me. It's not like my mailbox prints out a receipt when I put things in it. 

Overall, it's trash and I guess a good lesson in trying to cut corners. I'll just stick with going to the optometrist. The only silver lining is that now I know the process on how to dispute things through my bank, I guess? 

Cons
Bad customer service, poor lenses, poor return process
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Atlanta, GA
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25 results - showing 21 - 25
1 2 3 4 5