Review Detail
2.2 31 0.5
GlassesUSA Returns and Customer Service
Overall rating
3.3
Product
4.0
Selection
4.0
Shipping
3.0
Customer Service
2.0
Value
3.5
Overall the glasses are good from Glasses USA and the prices but I have a real issue with customer service and returns.
I ordered 2 pairs of glasses, 1 for distance and 1 for reading. The frames are the same but I had chosen a different color of frame for the reading glasses so I could easily tell them a part. I placed my order and received it the following week. The prescription of the glasses was correct but I ended up with the same frame color. One should have been blue and the other one green.
I returned my reading glasses and asked to put the original lenses into the correct green frames. It took weeks for GlassesUSA to reply and confirm the frames I wanted. I replied with what I had said in my email and filled out the return form. A few more weeks go by and they said their was a mistake as they don't have that frame color anymore. I told them to just return my reading glasses as is in the original frames as having both frames the same color is not the end of the world.
In a week I get an email saying they are making my glasses and are almost done. Okay I though this is a little weird as they should just be mailing back my glasses. I waited a bit more and finally got my glasses back but they sent a pair for distance and not my reading ones. I called several times explaining the issue and finally got an email from the returns department saying I can't return them as it is beyond the 14-day return period as per their return policy.
Grrrr... I am sure disappointed as now I am stuck with 2 identical pairs of glasses and not the reading ones I needed. At this point I don't think it is worth fighting over as customer service seems to have real problems understanding instructions.
The glasses I did get are fine and look good but the one pair is not what I originally ordered. If by chance you have to deal with GlassesUSA returns department I wouldn't bother.
I ordered 2 pairs of glasses, 1 for distance and 1 for reading. The frames are the same but I had chosen a different color of frame for the reading glasses so I could easily tell them a part. I placed my order and received it the following week. The prescription of the glasses was correct but I ended up with the same frame color. One should have been blue and the other one green.
I returned my reading glasses and asked to put the original lenses into the correct green frames. It took weeks for GlassesUSA to reply and confirm the frames I wanted. I replied with what I had said in my email and filled out the return form. A few more weeks go by and they said their was a mistake as they don't have that frame color anymore. I told them to just return my reading glasses as is in the original frames as having both frames the same color is not the end of the world.
In a week I get an email saying they are making my glasses and are almost done. Okay I though this is a little weird as they should just be mailing back my glasses. I waited a bit more and finally got my glasses back but they sent a pair for distance and not my reading ones. I called several times explaining the issue and finally got an email from the returns department saying I can't return them as it is beyond the 14-day return period as per their return policy.
Grrrr... I am sure disappointed as now I am stuck with 2 identical pairs of glasses and not the reading ones I needed. At this point I don't think it is worth fighting over as customer service seems to have real problems understanding instructions.
The glasses I did get are fine and look good but the one pair is not what I originally ordered. If by chance you have to deal with GlassesUSA returns department I wouldn't bother.
Pros
Good glasses and frames
Cons
Issues with returns and communicating with customer service
Number of Times Used
1
J
Joesph
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