1-800 Contacts Cover

1-800 Contacts

Hot
 
3.9
 
4.2 (6)
2330   2   3   2
Editor Last Updated: January 09, 2018 Published: April 14, 2015
 
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1-800 Contacts Home Page
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Availability
  • United States
  • Canada
  • International
Guarantee
Yes
Low Price and 100% Satisfaction Guarantee.
Better Business Bureau
A+
Access By
  • Internet Browser
  • Google Android App
  • Apple iOS App

Pricing

Price Rating
How the overall prices compare with other similar stores.
Competitive - 4/5
Very good prices on most items.
Price Match
Yes
Shipping
  • Standard Shipping
  • Expedited Shipping
Return Policy
All Orders Final

Eye Care

Customer Resources

Help & Support
  • 24-hour Support
  • Chat
  • Email
  • Phone
  • FAQ

1-800 CONTACTS is the largest retailer of contact lenses in the world and has been shipping low-cost lenses to people’s doors for more than 15 years. 1-800 CONTACTS offers the exact same lenses as prescribed by your eye doctor, but at a discount. With the largest inventory of lenses of any contact lens retailer—almost 10 million—they’re very likely to have your contact lens brand and prescription in stock and ready to ship directly to your door.

13% of the U.S. population wears contact lenses. Often, replacing contact lenses through your optometrist can be expensive and you have to wait to receive your contacts—and then make another trip to pick them up at your optometrist’s office. 1-800 CONTACTS makes it both more affordable and more convenient to replace your lenses by offering discounted pricing on popular lens brands and then shipping them directly to you. This company truly makes the replacing lenses easy.

While this company has slightly higher prices than other online retailers, they have helpful and responsive 24/7 customer service—both online and over the phone. They guarantee that they will beat any competitor’s price, in addition to guaranteeing that you’re totally satisfied with your lenses. They offer a limited selection of accessories, including contact lens solution and lens storage cases. They even provide helpful information about eye anatomy, how the eye works, and info about common visual problems. Overall, the website is well-designed and easy to use, and the contact lens selection is extensive. They are an accredited Better Business Bureau (BBB) organization and have an “A+” rating with the BBB.

Features

1-800 CONTACTS is an easy-to-use, reliable website that makes getting contacts easy. The company will even help you schedule an eye exam, if needed. Following are some of the features.

Schedule an eye exam

If you need to schedule an eye exam appointment, 1-800 CONTACTS will help you find an eye doctor and schedule an appointment. They’ve teamed up with Walmart and a network of independent eye doctors so that you may order your contacts at your eye doctor’s location, but through 1-800 CONTACTS. Additionally, these optometrists accept most types of insurance, making it convenient and more affordable to have an eye exam.

  • Let 1-800 CONTACTS schedule the exam. Use the online form or call the 1-800-number to speak with a 1-800 CONTACTS representative who will help you schedule an appointment with an optometrist near you
  • You schedule the exam. Use the online search tool to find eye doctors located in your area, and then you can call the eye doctors directly to schedule your appointment

Huge selection of contact lenses

1-800 CONTACTS claims to have the biggest inventory of lenses in the world, with 10 million lenses in stock.

  • They offer all of the popular brands of lenses, like Acuvue, Air Optix, Biofinity, Focus, Freshlook, Proclear, PureVision, and SofLens, as well as specialty toric contact lenses, colored contacts, and bifocal lenses. Gas permeable lenses are available by calling customer service (not available to order online)
  • Ample product information available for every product they sell

Order online or by phone

You must have a valid, current contact lens prescription from an eye doctor to order from 1-800 CONTACTS. If you already have your contact lens prescription from your eye doctor, you can get started ordering your contacts right away. Ordering is extremely easy and they provide a simple online step-by-step New Customer Guide to help you. Ordering online is four basic steps:

  • Create an account—you’ll just need to start with your name and email address. Your information will be kept secure and saved for future orders and to track your orders
  • Add your prescription information
    • Search by: brand name (alphabetical order), most popular, bifocal lenses, color, daily disposables, toric lenses (for those with astigmatism), or vial lenses
  • Fill in your shipping information
  • Choose a payment method

That’s it! If you have any problems with your order, or you’re not sure what your prescription is, or you don’t have a prescription or box of contacts available to find your prescription, you can call the 1-800-number to speak with customer service. Customer service can verify your prescription with your eye doctor.

Insurance coverage

1-800 CONTACTS is recognized as an out-of-network provider by most major vision insurance companies, like VSP, Cole Managed Vision, Spectera, EyeMed and Davis Vision. These insurance companies will reimburse you for your lens purchase if you have an applicable out-of-network benefit in your plan.

If you have an out-of-network contact lens benefit in your vision plan, you can purchase your contact lenses through 1-800 CONTACTS and then submit the itemized receipt that you will receive with your order to your insurance company for reimbursement.

Be sure to consult your vision insurance provider for questions about what and how much is covered under your insurance. You can also call 1-800 CONTACTS customer service with further questions, and they may be able to help you.

20/20 Guarantee

1-800 CONTACTS offers a satisfaction guarantee, called the “20/20 Guarantee.” If you're not pleased with your order, simply call or email customer service and they will help you to make it right. They verify your prescription with your doctor before shipping the contact lenses to your door.

  • Live customer service support by chat, email, or phone available 24/7
  • Free exchanges of unopened boxes of previously purchased contact lenses if your prescription changes
  • Free replacement of torn contact lenses

Costs and Shipping

As with most online contact lens retailers, the price per box decreases with the more boxes you buy, so per-box pricing will often vary depending on how many boxes you order. If you have the same prescription in both eyes, you can order one prescription; if your eyes have different prescriptions, you’ll need to order for each eye. All of this is made very clear on the site or by calling 1-800 CONTACTS. 1-800 CONTACTS accepts all major credit cards, Bill Me Later option, or use of Flexible Spending Accounts (FSAs).

Shipping is available in the United States, Canada and internationally.

Disclaimer: While we make every effort to ensure the accuracy and reliability of our information at Review Chatter we shall not be held responsible for any discrepancy. There is a possibility that the information provided here is outdated or wrong, please check with the companies website directly for the most recent information. As always you should read your terms of service before purchasing any product online or signing up to any online service.

Editor review

1 reviews

1-800 Contacts Review
(Updated: November 05, 2015)
Overall rating 
 
3.9
Product 
 
4.5
Selection 
 
3.5
Accessories 
 
3.0
Shipping 
 
4.0
Customer Service 
 
4.0
Value 
 
4.5

1-800 CONTACTS is a slightly higher-priced contact lens retailer, but the extra cost comes hand-in-hand with a well-known, highly rated and reliable company. If it’s your first time replacing your contacts online or if you have any questions about your contacts, the 24/7 customer service at 1-800 CONTACTS can’t be beat. Cost savings and shipping directly to your door make this company a solid option for ordering contacts.

Pros
Will beat any competitor’s price, Free Standard Shipping, Ability to find Optometrist and Schedule Eye Exam
Cons
Slightly higher prices than most other online contact lens retailers unless buying an annual supply.
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User reviews

6 reviews

 
(1)
 
(4)
 
(1)
2 stars
 
(0)
1 star
 
(0)
Overall rating 
 
4.2
Product 
 
4.7  (6)
Selection 
 
4.0  (6)
Accessories 
 
4.5  (1)
Shipping 
 
3.3  (6)
Customer Service 
 
4.3  (3)
Value 
 
4.2  (6)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
Shipping Issues
Overall rating 
 
2.5
Product 
 
4.0
Selection 
 
3.0
Shipping 
 
0.5
Value 
 
2.5

I have used 1800 contacts several times without issues but the last time I ordered from them the package arrived smashed. I am not sure how it happen, all I know is it is not my fault.

Over a third of my contacts had to be thrown out as they had leaked due to the damaged box.

I am not happy with less contacts than I paid for. I may not order from them again because of this. They need to use better shippers!

Cons
Damaged box from shipping
Number of Times Used
3
R
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Same contacts as my Eye Doctor but a better price
Overall rating 
 
4.9
Product 
 
5.0
Selection 
 
5.0
Shipping 
 
4.5
Value 
 
5.0

This is my first pair of contacts. I first needed glasses last year but hate wearing them so I decided to get contacts. While the service at my doctors is great the price is not for Acuvue daily contacts . While I was deciding what to do my eye Doctor did give a weeks worth of sample contacts to try out and to see if I was able to get use to them.

After a few days I had got use to them and like them much better than seeing glasses on my face. The problem is when I checked online to compare prices, which I do for everything now, my eye doctor prices was almost twice as much. I believe service is worth something and if it was only 15% more I would have stayed with my Doctor. At twice the cost I cannot and I actually feel like I almost got ripped off by them especially since with contacts it is something that I will have to keep buying for the rest of my life (or until Laser surgery).

I ordered the exact same contacts from 1-800 Contacts that my Doctor recommended. They are exactly like the samples I received  and I have no problems with them. 

I recommend if you are buying contacts from your eye Doctor check at 1800 Contacts first and I am sure you will find a much cheaper price.

Pros
Price
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
E
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1-800 Contacts review
Overall rating 
 
4.1
Product 
 
4.0
Selection 
 
3.0
Shipping 
 
4.0
Customer Service 
 
4.5
Value 
 
5.0

I am in my 40s and have been using contacts since my 20s. About 10 years ago I discovered 1-800 Contacts online and since then I just have bought from them. It's super easy to order. All you need to do is upload a picture of your prescription or text the photo. 

Prices have always been one of the cheapest online and much better than my eye doctor. They have never messed up an order either. I probably order from them about once a year.

Pros
Used them for almost a decade without any problems.
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
7 - 10
M
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1800Contacts.com review
Overall rating 
 
4.4
Product 
 
5.0
Selection 
 
4.0
Accessories 
 
4.5
Shipping 
 
4.0
Customer Service 
 
4.5
Value 
 
4.5

In the last 2 years I have used 1-800 Contacts 3 times. I found their prices to be a lot cheaper than my Doctor's and I am ordering the exact same disposable contacts. I ordered my first set over the phone and customer service was fine. No automated voices, I reached a real person right away. The next time I created an account on 1800contacts.com and ordered online. It is easier this way since I can see what prescription I have and what I ordered last time.

I usually receive my contacts in about 5 days after ordering since I use the free shipping option. The order has always been correct. I have no complaints.


Pros
Price match with a 2% extra discount
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
3

About Me

Location
Alanta
AS
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1 800 Contacts
Overall rating 
 
4.4
Product 
 
5.0
Selection 
 
5.0
Shipping 
 
3.5
Value 
 
4.0

I have used 1-800 contacts for a few years now and will continue to do use them as I have always received my eye contacts on time and for a really good price. The cost of my daily contacts order at my optometrist was almost $150. When I checked online at 1 800 Contacts it was $78 including shipping. The exact same brand name and contacts. You can't beat that price.

Pros
Prices are super cheap. Easy to order. Remembers last order.
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
4 - 6

About Me

Location
Montana
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