FramesDirect.com Cover

FramesDirect.com

Hot
 
3.9
 
3.4 (28)
3933   2   5   6
Editor Updated: August 20, 2018 Published: April 15, 2015
 
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FramesDirect.com Home Page
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Availability
  • United States
  • Canada
  • United Kingdom
  • Australia
  • International
Guarantee
Yes
Better Business Bureau
Not Listed
Access By
Internet Browser

Pricing

Price Rating
How the overall prices compare with other similar stores.
Competitive - 4/5
Very good prices on most items. Have a price match guarantee!
Price Match
Yes
Coupon(s)
Yes
Shipping
  • Standard Shipping
  • Expedited Shipping
  • International Shipping
  • Free Shipping
Free Shipping
All Domestic Orders
Return Policy
30 Days

Customer Resources

Help & Support
  • Email
  • Phone
  • FAQ
Expert Advice
  • Articles
  • Newsletters

FramesDirect.com has one of the largest selection of frames online. They carry more than 500 brands of eyeglasses, sunglasses, prescription sunglasses, contact lenses and goggles (swim and ski). When you combine that with the different models and colors available, this means they have more than 100,000 styles of frames to choose from. Price wise you can expect their prescription lenses and frames to cost about half the price you would pay at most retail optical chains. FramesDirect.com also sells a wide range of contact lenses from all of the popular manufacturers.

FramesDirect launch almost 20 years in 1996 and was the first online eyewear store and in 2003 they were also the first company to sell contact lenses online. They continued to innovate and by 2005 had a partnership with Oakley to sell prescription sunglasses (again another first). In that same year they also launched on their website the FrameFinder Virtual Try-On System (more about this feature later). Because of their standards in quality and the amount of selection they have FramesDirect remains one of the most popular eyeglasses online retailer today.

Frames

To find the frames you want FramesDirect has their glasses split up into easy to understand departments (or categories). From the main dropdown menu you can see the frames laid out by type, gender and styles. When you click on what you are looking for you are then brought to a gallery view of the search results. From here you can sort your results by a number of attributes including price, bestsellers and model. You can also filter your results further by Brand, Style, Frame Material, Frame Shape, Frame Color, Price, Size, and Frame Type.

When you click on the frame you like in the search results you are then brought to its details page. From here you can see what the frames look like from multiple angles and read an in-depth description about the product and what features it offers. The price is also listed (with any discounts) along with the frames measurements. You will also be able to read any reviews on the frames from other customers of FramesDirect who have bought them

Virtual Eyewear Try-On

It can be hard to buy eyeglasses without seeing them on. FramesDirect has the next best thing to a mirror and that is their Virtual Eyewear Try-On tool. On any frames you like you can click the "Try" triangle in the corner of the frames picture. This will bring up a page which shows the glasses on a male or female model. You can choose from several different models that may match your look, or you can upload your own selfie that will allow you to see what your glasses may look like on you.

Lenses

After you pick your frames and proceed to the check-out you then have to pick your lens type (you can select no lenses if required). Free UV Protection, Edge Polish and Scratch Coating is included with all lenses. Depending on the frames, you can pick from single vision, progressives, and bifocals. For tinted or polarized lenses you will need to call FramesDirect at their 1-800 phone number. Once you pick the type of lenses you then supply your prescription (you can save your prescription to your account for other frames as well). Then you select your lens material and thickness. There are 4 options which range from $45 for the basic plastic lens to $230 for the thinnest Hi Index 1.74 lens. The final lens options for you to choose from includes a premium glare-free anti-reflective coating ($75), transition light adjusting lenses (3 color options at $70), and UV protection (which is included for free).

Each lens from FramesDirect must undergo a 6-step quality assurance process and verification using high-tech digital lens technology. This ensures total accuracy of your prescription and lenses that are free of scratches, distortions and defects.

Contacts

With contact lenses FramesDirect saves you money since they get huge volume discounts on many name brand contact lenses. They pass the savings onto you with great prices and discounts towards regular eyeglasses.

Searching for contacts is easy. You can go to directly the brand you want from the main menu or filter your search results by Manufacturer, Brand, Frequency, Lens Type, Special Needs (dry eye, astigmatism, toric, etc.), and Cosmetic (eye color changing). Once you click the lens you want you are then brought to its product page which contains the details about the contacts. From here you enter your prescription and then you can add it to your cart.

Warranty

Under their quality assurance program FramesDirect.com offers a 1-Year Manufacturer's Warranty on all of the frames and lenses they sell. With the warranty FramesDirect will either repair or replace your eyeglasses free of charge. Rough handling and prolonged exposure to water or exposure to excessive heat and cold is not covered. FrameDirect does ask you not to attempt to repair your eyewear yourself. They cannot accept products that have been tampered with for repair/replacement under a manufacturer's warranty.

Guarantees

30 Day Lens Guarantee

If you are not happy with your lenses for your glasses and find that they are not 100% accurate you can call FramesDirect within 30 days to receive a new pair of lenses free of charge

Also if your eye doctor makes any changes to your prescription within 30 days of getting your order FramesDirect will make new lenses for your frames and ship them to you at no cost. If your prescription changes within 90 days then you can receive your new prescription for 50% off the retail cost.

Price-Match Guarantee

For 14 days after you place your order, if you find eyeglass or sunglass frames of the same color and style number for a lower price on another US website, FramesDirect will match that price. This guarantee does not include certain brands like Oakley (7 in total) and the price being matched cannot be a promotional price or a rebate price. Prices at Amazon.com are excluded along with auction sites like Ebay.com. This guarantee is for the frames only and does not cover the lenses or contact lenses.

Vision Insurance

FramesDirect.com is an out-of-network provider for most insurance plans. This means if you wish to be reimbursed for your prescription order you will have to fill out a reimbursement form. FramesDirect offers forms for 8 different popular insurance providers along with the details of how to submit the form to them (along with your FramesDirect receipt). They have also included a generic form for other insurance providers.

Costs

You can expect lower costs than any physical retail store at FramesDirect for both eyeglasses and contacts. Their prices are one of the lowest on the internet especially for name brand frames. If you do happen to find a lower price after you place your order then you will be covered with FramesDirect price-match guarantee (see above for more info).

You can purchase your glasses and contacts in the following currencies: USD, CAD, GBP, AUD, EUR, plus others.

Military/Veteran and First Responder Discount

FramesDirect offers a sister site called AFEyeWear.com. This site offers deep discount on frames and lenses (as low as $39 for both). This site is only for U.S. Military, Veterans, Police, Firefighters and EMS Personnel (and families).

Shipping

There are plenty of shipping options with FramesDirect.com and for any of these options they require 3 business days for processing your order. Their most popular option is the free shipping which goes by the United States Postal Service and takes 4 to 5 business days (so a total of 7-8 business days with processing). Note: free shipping applies to the contiguous 48 U.S. States only.

Your next quickest option for shipping would be UPS Ground for an additional $4 USD. This takes between 5 and 7 business days in total and also allows you to track your order. Priority Shipping is an additional $9 and takes 6 business days, and finally UPS Expedited Shipping allows you to get your order in 4 business days for $15.

You can also ship your order to any country for an additional cost which will be shown when you are about to pay. International order costs do not include custom or duty fees to bring your order into your country.

Disclaimer: While we make every effort to ensure the accuracy and reliability of our information at Review Chatter we shall not be held responsible for any discrepancy. There is a possibility that the information provided here is outdated or wrong, please check with the companies website directly for the most recent information. As always you should read your terms of service before purchasing any product online or signing up to any online service.

Photos

Searching for eyeglasses at FramesDirect.
Detail view of eyeglasses from FramesDirect.

Editor review

1 reviews

FramesDirect Review
(Updated: December 05, 2015)
Overall rating 
 
3.9
Product 
 
4.0
Selection 
 
5.0
Accessories 
 
3.0
Shipping 
 
4.0
Customer Service 
 
3.5
Value 
 
4.0
The great thing about Frames Direct is that they have both eye glasses and contact lenses. I wear both so this is very convenient when I can order both from the same store, which I generally do at the same time. My glasses are for everyday use. I put in my contacts sometimes when I go out at nights with friends, and when I play sports like hockey.

Selection for contacts isn't super important to me since the only thing I am concerned about is that the store carries my brand which is Acuvue (which Frames Direct does). I am picky about my eye glasses frames and Frames Direct does have a huge selection. When I do change prescription which unfortunately seems to happen every 3 years now, I usually get 3 pairs. 2 regular glasses and one pair of sun glasses. I like to think of myself as fairly style conscious so it is important to me that I have a variety to choose from. The virtual eye wear try on tool is also great since I have my own photo stored with my account that I can use to apply the frames I am interested in.

I also haven't had any problems with my insurance company accepting the forms from Frames Direct. It is one thing I don't want to have a hassle with.  I did about 10 years ago with another eye glass store which I never want to go through again.

Pros
Huge Selection, User reviews on individual frames, Sell contact lenses as well
Cons
Lens options can be slightly more expensive than competitors
Bottom Line
Yes, I would recommend this to a friend.
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User reviews

28 reviews

 
(5)
 
(16)
 
(2)
 
(1)
 
(4)
Overall rating 
 
3.4
Product 
 
3.8  (28)
Selection 
 
4.0  (28)
Accessories 
 
3.1  (10)
Shipping 
 
3.3  (28)
Customer Service 
 
2.9  (11)
Value 
 
3.6  (28)
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Already have an account?
Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
AVOID
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
DO NOT PURCHASE, despite numerous emails stating they cannot process my order, when told to cancel they attempted to charge a 10% restocking fee! FORWARD to all your friends and avoid!
Pros
None
Cons
Cancelled order 10% restock fee despite email saying they cannot process order
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Kentucky
Report this review Comments (0) | Was this review helpful to you? 0 0
Found some glasses I liked
Overall rating 
 
3.9
Product 
 
4.0
Selection 
 
4.0
Shipping 
 
4.0
Value 
 
3.5
The frames were delivered I order in the time they said but I wish it was a little sooner

They are pretty similar to my old ones except much lighter. I had upgraded lenses installed and they made my new glasses look really good. I picked these frames because they look good and they are almost Indestructible, and they weigh almost nothing. Combined with the upgrade lenses which are much thinner these new glasses from Frames Direct are the lightest pair of glasses I have ever owned.

No more read marks on my nose from were my glasses use to sit 😄😊
Pros
Excellent selection of frames
Cons
Longer to process my order than I like
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
JL
Report this review Comments (0) | Was this review helpful to you? 2 0
Read the fine print and know they don't value you.
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
This is a company that has no interest in you as a customer. They measured my eyes wrong based on some terrible photo thing they make you send in, they didn't inform me that they can't fill my prescription the same as my local eyeglass company because they don't offer the same options but put my order through anyways, and charged me over $200 for cancelling my order of $700 because it was already in the lab. They were willing to change the lenses though for free (meaning they would throw the old lenses away and make new ones, yet they would not credit me back for my full purchase. After hours on the phone with framesdirect.com I realized they were not interested in helping. I filed with the Texas AG and will also file with my local AG as well.  

I took my complaint all the way to the top and was greeted with "you should read the fine print". Perhaps I should have, but then I thought maybe you would be a reputable company. A special thanks to Kelly S and Travis G for wasting and additional 2 hours of my time just to tell me that you won't help me. Like the Comcast of eyeglasses.

Trust me when I say it's not worth the "savings", my local place ended up being cheaper anyways and get this... they value me as a customer!
Pros
None
Cons
Everything
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Massachusetts
E
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Rayban frames
Overall rating 
 
4.3
Product 
 
4.5
Selection 
 
4.5
Shipping 
 
4.0
Value 
 
4.0
I got some progressive lenses in my Rayban frames. It only cost me $245 for each pair!  😀  😀  😀 

I have used Frames Direct twice to date.

This time around I spoke to a customer service rep named Clarissa who was very helpful. She answered all of my inquiries about my eye and sun glasses.

Pros
Excellent prices
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
2
D
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Frames Direct
Overall rating 
 
5.0
Product 
 
5.0
Selection 
 
5.0
Accessories 
 
5.0
Shipping 
 
5.0
Value 
 
5.0
Ordering my prescription eyeglasses was easy to do. I uploaded my doctor's prescription and made sure I choose frames that would fit my head. I choose more expensive lenses as I wanted to make sure they are light and do not scratch. My prescription is strong and my last pair of glasses had heavy lenses in them as I cheaped out.

This time I didn't and am much more satisfied.
Pros
Ordering was more simple than I thought. Glasses came quickly and fit perfectly.
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
T
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