GlassesUSA

GlassesUSA

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Editor Last Updated: April 25, 2018 Published: April 14, 2015
 
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GlassesUSA Home Page
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Availability
  • United States
  • Canada
  • United Kingdom
  • Australia
  • International
Guarantee
Yes
110% Best Price Guarantee. 365 Day Warranty
Better Business Bureau
Not Listed
Access By
Internet Browser

Pricing

Price Rating
How the overall prices compare with other similar stores.
Bargin - 5/5
Some of the best prices. 110% Best Price Guarantee.
Price Match
Yes
Coupon(s)
Yes
Shipping
  • Standard Shipping
  • Expedited Shipping
  • International Shipping
  • Free Shipping
  • Order Tracking
Free Shipping
All Domestic Orders
Return Policy
  • Full Refund
  • Exchange
  • Store Credit
  • 14 Days
  • 1 Year

Eye Care

Eyeglasses

Frame Selection
  • Men
  • Women
  • Kids
  • Full Frame
  • Semi Rimless
  • Rimless
  • Sunglasses
Frame Shapes
  • Rectangle
  • Square
  • Classic Wayframe
  • Oversized
  • Oval
  • Aviator
  • Cat Eye
  • Round
  • Geometric
Lens Options
  • Reading
  • Bifocals
  • Trifocals
  • Progressives (Multifocal)
  • Thin
  • Polycarbonate (High Impact)
  • High-Index
  • Photochromic
  • Anti-Glare Coating
  • Scratch Resistant Coating
  • UV Protection Coating
  • Polarized Sunglass Lenses
  • Tinted
  • Transition (Light Adjusting)

Customer Resources

Help & Support
  • Email
  • Phone
  • FAQ
Expert Advice
Articles

GlassesUSA.com has been in business for over a decade now (launched in 2006) and it has become one of the most popular sites on the internet to buy prescription eyeglasses and sunglasses at discount prices. They offer a huge selection of name brand frames at prices of up to 70% off when compared to other regular brick and mortar retail stores. GlassesUSA keep their prices low by having minimal operational costs and by cutting out the middle men. They keep the frames in stock and their laboratories create high quality prescription lenses, with all production is done in-house. The lenses which GlassesUSA uses exceed FDA requirements and every pair is tested with GlassesUSA "5-stripe" process prior to shipment. This process ensures the accuracy of the lenses prescription and frame alignment. All types of lenses are available including reading, multifocal, RX. sunglasses, and even non-prescription lenses.

Frames

GlassesUSA has over a 1000 different frames and stock over 50 brands. Brands include companies like Ray-Ban, Nike, Oakley, and Calvin Klein. Shopping for your new frames is simple as GlassesUSA has an easy to use search page that allows you to select what type of frames you like. You can browse frames by choosing the type, the frame shape, the lens type needed, color, size, brand, and material type. You can also include a range of measurements by using the easy graphical slider tool. The search page allows you to select as many frame attributes as you want and returns results that include a picture of the frame, the name of it, and the cost (including lens). With some results you can also select to see different colors right on the search page. Each search result also allows you to view larger pictures of the frames from multiple angles. You can view all of the frames on a model of your choice or even upload your own picture. With the model pictures (men and women) you can also rotate it to see how the glasses look from a number of angles. You can also sort the search results by a number of criteria including how popular the frames are, and price. You can also add one or more frames to your My Picks list which allows you to easily find any frames you liked later on.

Virtual Optician

A neat feature called the "Virtual Optrician" is also available on the GlassesUSA website. It is a wizard which can replace the search page that asks you a series of questions. It allows you find your ideal frame by either features, measurements, or your personality. Once you have answered the questions you are then shown the search results. From there you can then either look through all the frames, fine tune your results, or start over.

Lenses

Once you have picked your frames you then choose what the glasses are for. Your options are Distance Vision, Near Vision, Progressive, Bifocal with Line, or Fashion. Based on your selection you then have to enter your prescription information. You can either do this online (and save it so you don't have to re-enter the information) or email/fax it in. GlassesUSA has a handy faq page which shows you how to read your prescription and enter the numbers need on the form. Chatting with an expert at GlassesUSA is also just a click away if you get stuck.

Once your prescription is entered you can then choose what lens package you would like. There are 4 options that include: Value, Standard, Super, and Premium. They range in price from free to about $100. The different packages include different options. Some of these include:

  • Thickness of lens (for example the Premium lenses are 35% thinner than the Value lenses)
  • Scratch Resistant Coating
  • UV Protective Coating
  • Anti-Reflective Coating

For a large number of frames you also have sunglasses lenses options which include Tint Color, Polarized Lenses, Photochromic Lenses, and Transitions

Warranty

For a small additional charge you can purchase a 20/20 Enhanced Coverage 1 year warranty. This covers the glasses against accidental breakage, wear and tear, and prescription changes. If any of these things happen within the year you will receive a new pair of glasses when you exchange the old ones.

Guarantees

GlassesUSA.com has 2 main guarantees. They are:

Satisfaction Guarantee

If you are not completely satisfied with your order you can return your glasses within 14 days of your purchase. GlassesUSA will pay for the return postage and give you 100% of the cost in store credit.

110% Price Guarantee

If you find a price on your glasses that is lower after your purchase (up to 10 days after) GlassesUSA will refund the difference based on 110% of your purchase price. To receive the refund you must include a link to the webpage that includes the exact same product with the same additions, frames, lenses, etc. The product also must not be out of stock. This guarantee does not apply to Premium tagged brands.

Vision Insurance

GlassesUSA is an out-of-network provider for most insurance plans. This means you pay GlassesUSA for your glasses and then you submit your claim directly to your insurance provider which will then reimburse you. GlassesUSA provides benefits reimbursement forms for a number of popular providers (including Advantica, Davis Vision, Eyemed, VSP) and also a generic form for the rest. When you download the form it is also automatically filled out which means you just need to print it off and add any additional information that is required. You then include the form and your itemized receipt and mail it to your provider.

Costs

With the entire production in house you can expect to save up to 70% when compared to your local store and eye doctor office. The cost listed on the GlassesUSA search results include the frames and lenses with the basic Value lens package. The Standard package is an extra $29, the Super package is $59 more, and the Premium package is $98 (in USD). The differences in lens packages deal with coatings and thickness of the lenses. For sunglasses you can expect to add anywhere from $29 to $149 for Transitions. On average you can expect to pay between $40 and $100 for a regular pair of eyeglasses. For premium brands expect to pay more (but a lot less than other stores). For Rx. sunglasses the average price is a little higher at $50 to $125.

You can purchase your glasses in the following currencies: USD, CAD, GBP, AUD, and EUR

Shipping

Once you have completed your order you can expect it delivered to your home within 6 to 16 business days and slightly longer for U.K. and other international orders. Depending on the complexity of the prescription, processing your order will take 3 business days for single vision lenses (Regular Rx.) or up to 6 business days for MultiFocal lenses. After processing, your eyeglasses is then shipped which can take 3-5 business days for US Express Shipping, 7 to 10 days for USA/Canada standard shipping (which is free), and international shipping can take up to 14 business days.

Disclaimer: While we make every effort to ensure the accuracy and reliability of our information at Review Chatter we shall not be held responsible for any discrepancy. There is a possibility that the information provided here is outdated or wrong, please check with the companies website directly for the most recent information. As always you should read your terms of service before purchasing any product online or signing up to any online service.

Photos

Searching for frames on GlassesUSA
View any frames on a model at GlassesUSA

User reviews

18 reviews

 
(3)
 
(9)
 
(1)
 
(2)
 
(3)
Overall rating 
 
2.9
Product 
 
3.4  (18)
Selection 
 
3.8  (18)
Accessories 
 
2.4  (7)
Shipping 
 
3.0  (18)
Customer Service 
 
1.5  (7)
Value 
 
3.2  (18)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
Company Does Not Deserve To Exist!
Overall rating 
 
1.4
Product 
 
1.0
Selection 
 
2.5
Accessories 
 
2.5
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
0.5

Thank goodness it doesn't happen very often in life, but you occasionally run across one of those companies that should not exist because they have a horrible company culture and do not get anything right! Glasses USA is one of those companies. They seem to endeavor to find a problem with your order so that they can stop it from going to production. There is a very noticeable amount of infighting between the internal departments, calling each other incompetent idiots in front of customers. In my two experiences with the company (each with an order for two pairs of glasses); they charge your credit card immediately, but lose the order and took nine weeks to fulfill one order and eight weeks to fill the other. The final order, they sent two pairs of sunglasses when one was supposed to be normal glasses with transition lenses; and it was silver instead of gold. (I have never owned a pair of silver glasses in my life.) And if you need warranty service, it took over five phone calls and eleven emails over eight weeks to get their attention! So am I supposed to send the glasses that need replacing and let them lose them and forget all about it? That would be foolish, wouldn't it? My advice, run, don't walk, away from Glasses USA! And they have existed for ten years now? Horrible company that does not deserve to exist because they do not care whatsoever about their customers!

Pros
Selection
Cons
Customer Service, Delivery Time, Order Accuracy
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2

About Me

Location
Marianna, FL
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Company is a scam
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5

I ordered some prescription glasses from them. On their web site they say they have a 100% money back guarantee. When I finally received the glasses, they were the wrong prescription and the frames didn't fit my face. After some back and forth, I realized they did not have a frame that would fit my face, and they demonstrated themselves to be incapable of making my no-line trifocal. I asked for my money back after following all of their return policies to the letter. They refused to give my money back.  It appears I have wasted several hundred dollars!  This place is a scam!

Cons
Poor customer service. Doesn't follow their own guarantee
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Colorado
B
Report this review Comments (0) | Was this review helpful to you? 1 1
Experience at Glassesusa
Overall rating 
 
4.0
Product 
 
4.0
Selection 
 
4.0
Shipping 
 
4.0
Value 
 
4.0

Well my experience at glassesusa.com went as I hope. Everything was professional. I found the frames I wanted and went ahead and ordered them along with prescription lenses. I received my new glasses in a couple of weeks and found the quality of the frames to be good. I ordered the upgrade for the lenses so my new pair of glasses is a lot lighter than my older pair.

I had no problems with my order and I will order again from them when I need a new pair of glasses. This was the first time I had order glasses online so I wasn't to sure about the whole process. Glad to see I had nothing to worry about.

Pros
Professional experience, no problems
Cons
None
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1

About Me

Location
Houston, Texas
CG
Report this review Comments (0) | Was this review helpful to you? 0 1
I like my glasses
Overall rating 
 
4.0
Product 
 
4.0
Selection 
 
4.0
Shipping 
 
4.0
Value 
 
4.0

I read a whole bunch of reviews on a number of different online eyeglass stores. They all had good and bad reviews so that wasn't much help (and here I am adding another one :-)

In the end I picked glassesusa.com and I am glad I did. I originally picked them as they had the cheapest glasses I liked and also fit my face. That was another worry making sure I had the correct measurements so they would fit snug enough but not be uncomfortable. Anyways, the glasses arrived last week and they fit perfectly fine and I love them.

I don't have insurance so I wanted a quality pair of glasses for a good price. I ended up buying them for $89 plus $12 for an extended warranty which covers damage that is caused by me (as I have a bad habit of breaking them). I also choose the cheapest shipping which means I had to wait a bit wearing my old glasses with tape on the frame where I broke them.

My experience has been a good one with glassesusa.com and I will use them again.

Pros
Easy to order.
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1

About Me

Location
North Carolina
B
Report this review Comments (0) | Was this review helpful to you? 0 2
Sales are good at GlassesUSA
Overall rating 
 
4.1
Product 
 
4.5
Selection 
 
4.0
Shipping 
 
3.5
Value 
 
4.5

Ordering online is great. To get the best prices I recommend buying your glasses during a major holiday sale. I just bought mine when the Labor Day sale was on. They have lots of great frames on sale and I ordered some with lenses for my distance vision. They are perfect and at a total cost of $164 minus the $50 coupon for Labor Day, I checked out with a pair of really good glasses for only $114.

Pros
Great prices
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
P
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