GlassesUSA

GlassesUSA

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0.0
 
2.2 (31)
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GlassesUSA Home Page
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Availability
  • United States
  • Canada
  • United Kingdom
  • Australia
  • International
Guarantee
Yes
110% Best Price Guarantee. 365 Day Warranty
Better Business Bureau
Not Listed
Access By
Internet Browser

Pricing

Price Rating
How the overall prices compare with other similar stores.
Bargin - 5/5
Some of the best prices. 110% Best Price Guarantee.
Price Match
Yes
Coupon(s)
Yes
Shipping
  • Standard Shipping
  • Expedited Shipping
  • International Shipping
  • Free Shipping
  • Order Tracking
Free Shipping
All Domestic Orders
Return Policy
  • Full Refund
  • Exchange
  • Store Credit
  • 14 Days
  • 1 Year

Eye Care

Eyeglasses

Frame Selection
  • Men
  • Women
  • Kids
  • Full Frame
  • Semi Rimless
  • Rimless
  • Sunglasses
Frame Shapes
  • Rectangle
  • Square
  • Classic Wayframe
  • Oversized
  • Oval
  • Aviator
  • Cat Eye
  • Round
  • Geometric
Lens Options
  • Reading
  • Bifocals
  • Trifocals
  • Progressives (Multifocal)
  • Thin
  • Polycarbonate (High Impact)
  • High-Index
  • Photochromic
  • Anti-Glare Coating
  • Scratch Resistant Coating
  • UV Protection Coating
  • Polarized Sunglass Lenses
  • Tinted
  • Transition (Light Adjusting)

Customer Resources

Help & Support
  • Email
  • Phone
  • FAQ
Expert Advice
Articles

GlassesUSA.com has been in business for over a decade now (launched in 2006) and it has become one of the most popular sites on the internet to buy prescription eyeglasses and sunglasses at discount prices. They offer a huge selection of name brand frames at prices of up to 70% off when compared to other regular brick and mortar retail stores. GlassesUSA keep their prices low by having minimal operational costs and by cutting out the middle men. They keep the frames in stock and their laboratories create high quality prescription lenses, with all production is done in-house. The lenses which GlassesUSA uses exceed FDA requirements and every pair is tested with GlassesUSA "5-stripe" process prior to shipment. This process ensures the accuracy of the lenses prescription and frame alignment. All types of lenses are available including reading, multifocal, RX. sunglasses, and even non-prescription lenses.

Frames

GlassesUSA has over a 1000 different frames and stock over 50 brands. Brands include companies like Ray-Ban, Nike, Oakley, and Calvin Klein. Shopping for your new frames is simple as GlassesUSA has an easy to use search page that allows you to select what type of frames you like. You can browse frames by choosing the type, the frame shape, the lens type needed, color, size, brand, and material type. You can also include a range of measurements by using the easy graphical slider tool. The search page allows you to select as many frame attributes as you want and returns results that include a picture of the frame, the name of it, and the cost (including lens). With some results you can also select to see different colors right on the search page. Each search result also allows you to view larger pictures of the frames from multiple angles. You can view all of the frames on a model of your choice or even upload your own picture. With the model pictures (men and women) you can also rotate it to see how the glasses look from a number of angles. You can also sort the search results by a number of criteria including how popular the frames are, and price. You can also add one or more frames to your My Picks list which allows you to easily find any frames you liked later on.

Virtual Optician

A neat feature called the "Virtual Optrician" is also available on the GlassesUSA website. It is a wizard which can replace the search page that asks you a series of questions. It allows you find your ideal frame by either features, measurements, or your personality. Once you have answered the questions you are then shown the search results. From there you can then either look through all the frames, fine tune your results, or start over.

Lenses

Once you have picked your frames you then choose what the glasses are for. Your options are Distance Vision, Near Vision, Progressive, Bifocal with Line, or Fashion. Based on your selection you then have to enter your prescription information. You can either do this online (and save it so you don't have to re-enter the information) or email/fax it in. GlassesUSA has a handy faq page which shows you how to read your prescription and enter the numbers need on the form. Chatting with an expert at GlassesUSA is also just a click away if you get stuck.

Once your prescription is entered you can then choose what lens package you would like. There are 4 options that include: Value, Standard, Super, and Premium. They range in price from free to about $100. The different packages include different options. Some of these include:

  • Thickness of lens (for example the Premium lenses are 35% thinner than the Value lenses)
  • Scratch Resistant Coating
  • UV Protective Coating
  • Anti-Reflective Coating

For a large number of frames you also have sunglasses lenses options which include Tint Color, Polarized Lenses, Photochromic Lenses, and Transitions

Warranty

For a small additional charge you can purchase a 20/20 Enhanced Coverage 1 year warranty. This covers the glasses against accidental breakage, wear and tear, and prescription changes. If any of these things happen within the year you will receive a new pair of glasses when you exchange the old ones.

Guarantees

GlassesUSA.com has 2 main guarantees. They are:

Satisfaction Guarantee

If you are not completely satisfied with your order you can return your glasses within 14 days of your purchase. GlassesUSA will pay for the return postage and give you 100% of the cost in store credit.

110% Price Guarantee

If you find a price on your glasses that is lower after your purchase (up to 10 days after) GlassesUSA will refund the difference based on 110% of your purchase price. To receive the refund you must include a link to the webpage that includes the exact same product with the same additions, frames, lenses, etc. The product also must not be out of stock. This guarantee does not apply to Premium tagged brands.

Vision Insurance

GlassesUSA is an out-of-network provider for most insurance plans. This means you pay GlassesUSA for your glasses and then you submit your claim directly to your insurance provider which will then reimburse you. GlassesUSA provides benefits reimbursement forms for a number of popular providers (including Advantica, Davis Vision, Eyemed, VSP) and also a generic form for the rest. When you download the form it is also automatically filled out which means you just need to print it off and add any additional information that is required. You then include the form and your itemized receipt and mail it to your provider.

Costs

With the entire production in house you can expect to save up to 70% when compared to your local store and eye doctor office. The cost listed on the GlassesUSA search results include the frames and lenses with the basic Value lens package. The Standard package is an extra $29, the Super package is $59 more, and the Premium package is $98 (in USD). The differences in lens packages deal with coatings and thickness of the lenses. For sunglasses you can expect to add anywhere from $29 to $149 for Transitions. On average you can expect to pay between $40 and $100 for a regular pair of eyeglasses. For premium brands expect to pay more (but a lot less than other stores). For Rx. sunglasses the average price is a little higher at $50 to $125.

You can purchase your glasses in the following currencies: USD, CAD, GBP, AUD, and EUR

Shipping

Once you have completed your order you can expect it delivered to your home within 6 to 16 business days and slightly longer for U.K. and other international orders. Depending on the complexity of the prescription, processing your order will take 3 business days for single vision lenses (Regular Rx.) or up to 6 business days for MultiFocal lenses. After processing, your eyeglasses is then shipped which can take 3-5 business days for US Express Shipping, 7 to 10 days for USA/Canada standard shipping (which is free), and international shipping can take up to 14 business days.

Disclaimer: While we make every effort to ensure the accuracy and reliability of our information at Review Chatter we shall not be held responsible for any discrepancy. There is a possibility that the information provided here is outdated or wrong, please check with the companies website directly for the most recent information. As always you should read your terms of service before purchasing any product online or signing up to any online service.

Photos

Searching for frames on GlassesUSA
View any frames on a model at GlassesUSA

User reviews

31 reviews
 
10%
 
29%
 
3%
 
19%
 
39%
Overall rating
 
2.2
Product
 
2.5(31)
Selection
 
3.3(31)
Accessories
 
2.1(15)
Shipping
 
2.2(31)
Customer Service
 
1.0(20)
Value
 
2.1(31)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
takes forever to get glasses...if you get them
Overall rating
 
1.4
Product
 
0.5
Selection
 
5.0
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
Takes forever to get the glasses.
First they shipped me an empty box.
No kidding an empty box. Ok, it wasnt empty, it had a case in it. but no glasses.
Waited 30 minutes on hold to speak with someone who didn't have a clear command of the english language. Couldn't understand a word they said.
Then I went through the chat to see if I could figure out what happened.
They said a mistake was made.
The would have to remake the glasses and it would be another 2 weeks.
Shipping is through USPS and it takes at least a week.
So after a month I may....or may not get the glasses.
Also be aware of the $7.95 glasses case they stick on to your order. 
I didn't even realize it was stuck on my bill.
Pros
dunno
Cons
Fraud?
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Winchendon, Ma
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Horrible customer service!
Overall rating
 
1.6
Product
 
1.0
Selection
 
3.0
Accessories
 
2.0
Shipping
 
1.5
Customer Service
 
1.0
Value
 
1.0
I returned my glasses for an exchange because I could not see distance clearly. I sent several emails and called them multiple times asking one question. "were the glasses made correctly or is the prescription wrong" ? I am absolutely positive they are going to send my original glasses back to me and claim that they remade them. They didn't respond to most of my emails, when they did respond the answer was completely irrelevant to the question I asked. Customer service can not answer questions over the phone. When I call I'm told that a manager is currently unavailable to talk, a manager will return my call the same day. No one has returned my phone calls. The return policy is 100% refund on 1st returns only. If you need to return them a 2nd time you can only get a store credit. My advise to everyone is. Buy your glasses somewhere else. if you buy them from GlassesUSA and need to return them, TAKE THE REFUND! DO NOT EXCHANGE THEM!

I received my replacement glasses after almost one month. I paid extra for the 1.6 Progressive lenses. The replacement glasses are the cheaper Progressive 1.5 lenses. The replacement glasses also do not have the blue light blocking option, I paid extra for that on my original pair. I highly doubt the smudge resist coating is on the new glasses as well. DO NOT BUY YOUR GLASSES FROM GLASSESUSA.COM!

Cons
Horrible customer service
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Downers Grove
BS
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Limited Warrenty
Overall rating
 
1.3
Product
 
2.0
Selection
 
2.0
Accessories
 
1.0
Shipping
 
0.5
Customer Service
 
1.0
Value
 
1.0
Glasses were nice, prescription was right however they only stand behind the quality for 14 days.  I ordered rimless glasses and the wire broke after two months.  After contacting them, they said they would give a 50% credit but do not cover fixing the glasses.  I'm not looking to give them more money rather fix the glasses.  Go to a store, in the long run your better off because they will fix minor breaks.
Pros
Short Term OK
Cons
Long Term Not
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Online
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No adjustments & hellish returns
Overall rating
 
2.0
Product
 
2.5
Selection
 
4.0
Accessories
 
2.5
Shipping
 
2.0
Customer Service
 
0.5
Value
 
0.5
I gave this company a chance, and the lack of being able to adjust the frames makes mail order glasses useless. They offer no adjustment services for bow fitment or anything else. So, returned the items and expected a refund within a few days. Just contacted their live chat, and was told a number of times to be patient, the 30 days wait for refund is something I "agreed" to as it is their policy ... so, they want to hold on to your funds for weeks, up to a month!!! CROOKED. Returns are simple, you get the product back, and you execute the return of funds ... they do not do this.   Glasses came out of Cali, returns went to Illinois, and they say they're located in NY.  What that equates to is; they are middle men, and you can find better prices and services with another company, or even locally.  This company is irrelevant and crooked.
Pros
Didn't have to leave the house
Cons
No adjustment services, keeps refund 30 days after return received
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Wi
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Never again.
Overall rating
 
1.1
Product
 
0.5
Selection
 
3.5
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
I've had an overall poor experience with GlassesUSA. Beginning with trying to jump through hoops to obtain my glasses after calling customer service to have my shipping address changed due to a sudden move, being told that the changes would be forwarded to the shipping department, then watching my tracking info several days later show that my glasses were being shipped to my Ex's home. I contacted customer service again several times to explain that I had changed my shipping address (and also billing address which they sure got that one right) and that my glasses were shipped to a home in a different state than myself to no result. I stopped receiving updates on the progress of my service ticket. I turned to my last resort of contacting my Ex's family to have them ship the glasses to me. Arriving extra bubble-wrapped and safe (The original packaging still sealed), I began wearing one pair, storing the other away for when I'd want to change pairs. Today I just pulled the stored pare out of their case to find that the frames had broken in two different places and are entirely unusable. I will not be purchasing anything from GlassesUSA in the future. 
Pros
Large online selection, try on tool
Cons
Poor quality frames, poor construcion, poor customer service, no service ticket resolution
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Ohio
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