GlassesUSA

GlassesUSA

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Editor Editor   April 14, 2015   (Updated: July 14, 2017)
 
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GlassesUSA Home Page
Availability
  • United States
  • Canada
  • United Kingdom
  • Australia
  • International
Guarantee
Yes
110% Best Price Guarantee. 365 Day Warranty
Better Business Bureau
Not Listed
Access By
Internet Browser

Pricing

Price
$38.00
Minimum Cost for eyeglasses which includes frames and lenses.
Price Match
Yes
Coupon(s)
Yes
Shipping
  • Standard Shipping
  • Expedited Shipping
  • International Shipping
  • Free Shipping
  • Order Tracking
Free Shipping
All Domestic Orders
Return Policy
  • Full Refund
  • Exchange
  • Store Credit
  • 14 Days
  • 1 Year

Eye Care

Eyeglasses

Frame Selection
  • Men
  • Women
  • Kids
  • Full Frame
  • Semi Rimless
  • Rimless
  • Sunglasses
Frame Shapes
  • Rectangle
  • Square
  • Classic Wayframe
  • Oversized
  • Oval
  • Aviator
  • Cat Eye
  • Round
  • Geometric
Lens Options
  • Reading
  • Bifocals
  • Trifocals
  • Progressives (Multifocal)
  • Thin
  • Polycarbonate (High Impact)
  • High-Index
  • Photochromic
  • Anti-Glare Coating
  • Scratch Resistant Coating
  • UV Protection Coating
  • Polarized Sunglass Lenses
  • Tinted
  • Transition (Light Adjusting)

Customer Resources

Help & Support
  • Email
  • Phone
  • FAQ
Expert Advice
Articles

GlassesUSA.com has been in business for over a decade now (launched in 2006) and it has become one of the most popular sites on the internet to buy prescription eyeglasses and sunglasses at discount prices. They offer a huge selection of name brand frames at prices of up to 70% off when compared to other regular brick and mortar retail stores. GlassesUSA keep their prices low by having minimal operational costs and by cutting out the middle men. They keep the frames in stock and their laboratories create high quality prescription lenses, with all production is done in-house. The lenses which GlassesUSA uses exceed FDA requirements and every pair is tested with GlassesUSA "5-stripe" process prior to shipment. This process ensures the accuracy of the lenses prescription and frame alignment. All types of lenses are available including reading, multifocal, RX. sunglasses, and even non-prescription lenses.

Frames

GlassesUSA has over a 1000 different frames and stock over 50 brands. Brands include companies like Ray-Ban, Nike, Oakley, and Calvin Klein. Shopping for your new frames is simple as GlassesUSA has an easy to use search page that allows you to select what type of frames you like. You can browse frames by choosing the type, the frame shape, the lens type needed, color, size, brand, and material type. You can also include a range of measurements by using the easy graphical slider tool. The search page allows you to select as many frame attributes as you want and returns results that include a picture of the frame, the name of it, and the cost (including lens). With some results you can also select to see different colors right on the search page. Each search result also allows you to view larger pictures of the frames from multiple angles. You can view all of the frames on a model of your choice or even upload your own picture. With the model pictures (men and women) you can also rotate it to see how the glasses look from a number of angles. You can also sort the search results by a number of criteria including how popular the frames are, and price. You can also add one or more frames to your My Picks list which allows you to easily find any frames you liked later on.

Virtual Optician

A neat feature called the "Virtual Optrician" is also available on the GlassesUSA website. It is a wizard which can replace the search page that asks you a series of questions. It allows you find your ideal frame by either features, measurements, or your personality. Once you have answered the questions you are then shown the search results. From there you can then either look through all the frames, fine tune your results, or start over.

Lenses

Once you have picked your frames you then choose what the glasses are for. Your options are Distance Vision, Near Vision, Progressive, Bifocal with Line, or Fashion. Based on your selection you then have to enter your prescription information. You can either do this online (and save it so you don't have to re-enter the information) or email/fax it in. GlassesUSA has a handy faq page which shows you how to read your prescription and enter the numbers need on the form. Chatting with an expert at GlassesUSA is also just a click away if you get stuck.

Once your prescription is entered you can then choose what lens package you would like. There are 4 options that include: Value, Standard, Super, and Premium. They range in price from free to about $100. The different packages include different options. Some of these include:

  • Thickness of lens (for example the Premium lenses are 35% thinner than the Value lenses)
  • Scratch Resistant Coating
  • UV Protective Coating
  • Anti-Reflective Coating

For a large number of frames you also have sunglasses lenses options which include Tint Color, Polarized Lenses, Photochromic Lenses, and Transitions

Warranty

For a small additional charge you can purchase a 20/20 Enhanced Coverage 1 year warranty. This covers the glasses against accidental breakage, wear and tear, and prescription changes. If any of these things happen within the year you will receive a new pair of glasses when you exchange the old ones.

Guarantees

GlassesUSA.com has 2 main guarantees. They are:

Satisfaction Guarantee

If you are not completely satisfied with your order you can return your glasses within 14 days of your purchase. GlassesUSA will pay for the return postage and give you 100% of the cost in store credit.

110% Price Guarantee

If you find a price on your glasses that is lower after your purchase (up to 10 days after) GlassesUSA will refund the difference based on 110% of your purchase price. To receive the refund you must include a link to the webpage that includes the exact same product with the same additions, frames, lenses, etc. The product also must not be out of stock. This guarantee does not apply to Premium tagged brands.

Vision Insurance

GlassesUSA is an out-of-network provider for most insurance plans. This means you pay GlassesUSA for your glasses and then you submit your claim directly to your insurance provider which will then reimburse you. GlassesUSA provides benefits reimbursement forms for a number of popular providers (including Advantica, Davis Vision, Eyemed, VSP) and also a generic form for the rest. When you download the form it is also automatically filled out which means you just need to print it off and add any additional information that is required. You then include the form and your itemized receipt and mail it to your provider.

Costs

With the entire production in house you can expect to save up to 70% when compared to your local store and eye doctor office. The cost listed on the GlassesUSA search results include the frames and lenses with the basic Value lens package. The Standard package is an extra $29, the Super package is $59 more, and the Premium package is $98 (in USD). The differences in lens packages deal with coatings and thickness of the lenses. For sunglasses you can expect to add anywhere from $29 to $149 for Transitions. On average you can expect to pay between $40 and $100 for a regular pair of eyeglasses. For premium brands expect to pay more (but a lot less than other stores). For Rx. sunglasses the average price is a little higher at $50 to $125.

You can purchase your glasses in the following currencies: USD, CAD, GBP, AUD, and EUR

Shipping

Once you have completed your order you can expect it delivered to your home within 6 to 16 business days and slightly longer for U.K. and other international orders. Depending on the complexity of the prescription, processing your order will take 3 business days for single vision lenses (Regular Rx.) or up to 6 business days for MultiFocal lenses. After processing, your eyeglasses is then shipped which can take 3-5 business days for US Express Shipping, 7 to 10 days for USA/Canada standard shipping (which is free), and international shipping can take up to 14 business days.

Disclaimer: While we make every effort to ensure the accuracy and reliability of our information at Review Chatter we shall not be held responsible for any discrepancy. There is a possibility that the information provided here is outdated or wrong, please check with the companies website directly for the most recent information. As always you should read your terms of service before purchasing any product online or signing up to any online service.

Photos

Searching for frames on GlassesUSA
View any frames on a model at GlassesUSA

User reviews

12 reviews

 
(3)
 
(6)
 
(1)
 
(1)
 
(1)
Overall rating 
 
3.3
 
3.8  (12)
 
4.3  (12)
 
2.9  (4)
 
3.2  (12)
 
2.1  (4)
 
3.6  (12)
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Ratings (the higher the better)
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
Overall rating 
 
3.7
Product 
 
4.0
Selection 
 
4.0
Accessories 
 
3.0
Shipping 
 
3.5
Value 
 
4.0

Glasses USA Review

I am really liking the frames I picked. With the thinner lenses I ordered they are really light and fit my face and ears perfectly. When I first started to pick out my lenses it took me forever as there where so many styles and colors I liked. After showing my husband my picks we settled on the pair I ordered. 

No problems with the shipping and the cost of the glasses was very reasonable easily beating out Walmart and Costco which I also priced.

Pros
Nice looking frames that fit well.
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
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Overall rating 
 
4.6
Product 
 
5.0
Selection 
 
4.0
Accessories 
 
4.0
Shipping 
 
5.0
Value 
 
5.0

Perfect Lenses

 I have a very strong prescription and my Ophthalmologist warned me about using an online glasses store. I went on to Glasses USA and was completely surprised at the price difference. My last pair cost me over $450 and the pair I ordered from Glasses USA was under $150. I have been wearing my new glasses for the last 2 weeks without any discomfort, the lenses are perfectly fine. The frame lacks a separate nose piece but that was a decision I made when I bought the frames as I had notice this at the time of purchase. It took a few days to get use too but the frames fit well and do not move on my face.

For those who were recommended against using an online store for their glasses, trust me if they can get my prescription right you will not have any problems. This is an excellent value.

Pros
Good lenses - Great value
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
Was this review helpful to you? 
Overall rating 
 
0.8
Product 
 
0.5
Selection 
 
2.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5

DO NOT BUY FROM THESE LYING CROOKS

Website clearly states, 3 days to produce single vision. After waiting 10 business days I called to find out why I haven't received final production notification. They respond one of the coatings increases it to 6 days production time, I asked why it wasn't done after 10 days then. They couldn't tell me. It has now been 14 business days and I just received notice they finally made them, and that I need to wait at least another week!?

Horrendous customer service, false advertisement, and bold faced lying to customers. Why would anyone shop here? Only if your dazzled by a deceitful website and haven't noticed the thousands of people complaining about the poor service of this company.

Pros
Absolutely none. PERIOD
Cons
EVERYTHING
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
Was this review helpful to you? 
Overall rating 
 
1.6
Product 
 
1.5
Selection 
 
4.0
Shipping 
 
0.5
Customer Service 
 
1.0
Value 
 
1.0

Sent wrong glassess. Would not use!

We ordered glasses at Glassesusa.com for my son. We uploaded his prescription but they decided to call the doctor and some how got my prescription instead. It took almost 3 times as long to get the glasses instead of the 10 days they advertise. Once we received them my son instantly realized they where the wrong RX.

We emailed them right away but it took several days before we got a response from customer service. They told us to complete a return request. They told us not to bother to return the glasses as they would not use them. We waited another couple of weeks and no glasses. So we called again and the customer service could not find any record of our previous issue. They also said they could not process the new order without the old set of glasses returned (which is NOT what they said the first time).

I had enough and said I wanted a refund but they then told me it was over 30 days so no refund which is silly. I ended up cutting ties with them and ordering my sons glasses from Frames Direct which we did not have ANY issues with.

Also it would have helped if when you log into your account on Glassesusa.com they would display your order information and tracking info. You need the extra step of needing to know your order number to access it which is just another step. Frames Direct lists your orders on your account without this problem.

Cons
Recieved wrong glasses. Shipping really slow
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
Was this review helpful to you? 
Overall rating 
 
3.3
Product 
 
4.0
Selection 
 
4.0
Shipping 
 
3.0
Customer Service 
 
2.0
Value 
 
3.5

GlassesUSA Returns and Customer Service

Overall the glasses are good from Glasses USA and  the prices but I have a real issue with customer service and returns. 

I ordered 2 pairs of glasses, 1 for distance and 1 for reading. The frames are the same but I had chosen a different color of frame for the reading glasses so I could easily tell them a part. I placed my order and received it the following week. The prescription of the glasses was correct but I ended up with the same frame color. One should have been blue and the other one green.

I returned my reading glasses and asked to put the original lenses into the correct green frames. It took weeks for GlassesUSA to reply and confirm the frames I wanted. I replied with what I had said in my email and filled out the return form. A few more weeks go by and they said their was a mistake as they don't have that frame color anymore. I told them to just return my reading glasses as is in the original frames as having both frames the same color is not the end of the world.

In a week I get an email saying they are making my glasses and are almost done. Okay I though this is a little weird as they should just be mailing back my glasses. I waited a bit more and finally got my glasses back but they sent a pair for distance and not my reading ones. I called several times explaining the issue and finally got an email from the returns department saying I can't return them as it is beyond the 14-day return period as per their return policy.

Grrrr... I am sure disappointed as now I am stuck with 2 identical pairs of glasses and not the reading ones I needed. At this point I don't think it is worth fighting over as customer service seems to have real problems understanding instructions.

The glasses I did get are fine and look good but the one pair is not what I originally ordered. If by chance you have to deal with GlassesUSA returns department I wouldn't bother.

Pros
Good glasses and frames
Cons
Issues with returns and communicating with customer service
Number of Times Used
1
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