EzContacts Cover

EzContacts

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Editor Updated: November 22, 2018 Published: January 09, 2018
EzContacts Home Page
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Availability
  • United States
  • Canada
Guarantee
Yes
105% Price Match Guarantee.
Better Business Bureau
B+
Access By
Internet Browser

Pricing

Price Rating
How the overall prices compare with other similar stores.
Bargin - 5/5
Some of the best prices. Price match Guarantee 105%
Price Match
Yes
Coupon(s)
Yes
Shipping
  • Standard Shipping
  • Expedited Shipping
  • Free Shipping
Free Shipping
All Orders
Return Policy
  • Full Refund
  • Exchange
  • 30 Days
On frames and contacts.

Eyeglasses

Frame Selection
  • Men
  • Women
  • Kids
  • Full Frame
  • Semi Rimless
  • Rimless
  • Sunglasses
Frame Shapes
  • Rectangle
  • Square
  • Classic Wayframe
  • Oval
  • Aviator
  • Cat Eye
Lens Options
  • Reading
  • Bifocals
  • Progressives (Multifocal)
  • Thin
  • Polycarbonate (High Impact)
  • High-Index
  • Anti-Glare Coating
  • UV Protection Coating
  • Polarized Sunglass Lenses
  • Tinted
  • Transition (Light Adjusting)

Customer Resources

Help & Support
  • Chat
  • Email
  • Phone
  • FAQ
  • Virtual Try-On

Popular online eye wear retailer EzContacts does not just carry contact lenses, they also sell prescription eyeglasses and sunglasses. Launched in 2005 originally as EzContactsUSA.com they have been selling eye wear for over a decade to customers all over the United States and Canada.

A lot of the products EzContacts sells they stock, including contact lenses brands like Acuvue, Proclear, SofLens, Air Optix, PureVision, and Biomedics. So processing is quick and your order is delivered to you as soon as possible. Frames that EzContacts stocks includes Oakley, Nike, Ray-Ban, Disney, Caviear and other name brands. You will also find top quality lenses for these frames by popular brands including Crizal, Varilux, and Transitions. Prescription lenses are created at the state of the art Essilor lab by their trained technicians.

What EzContacts is known for above all else is their prices. They are some of the lowest on the internet and EzContacts offers a Price Match Guarantee to back this up. All products are guaranteed to be the lowest prices online (seller must be an authorized retailer), or they will refund the difference and beat the competitor price by an additional 5%.

Frames

Thousands of frames are available from EzContacts. There are over 40 brands which come in all sort of different colors, shapes and sizes. From the home page main menu options you can select what type of frames you want (regular eyeglasses or sunglasses). From within your menu selection you can pick the frame shape you want or the brand. Your menu selection will bring you to the frames search gallery. Down the left side you can select the type of frames you like. This includes filters for: gender (men, women, and children), price, frame shape, brands, frame type (full, rimless, and semi-rimless) and size. In the gallery itself the frames are listed based on your filters. Each frame available shows a picture, the colors available, the model, the price, and a customer rating (if available).

Once you select the frames you want you can then move on to selecting the lenses you need.

Lenses

For lenses if you wish you can opt for non-prescription options like display lenses (manufacturer demo lenses) or Non-Corrective (Plano) lenses. Plano lenses do not offer any vision correction and are mainly used for fashion purposes. With Plano lenses you can add anti glare and scratch coatings at an additional cost.

For prescription lenses their are 3 types: Distance, Reading, and Progressive / Bifocal. For prescription lenses you can either import your doctors prescription or manually enter in the right and left eye prescription. Also if you have ordered before from EzContacts you can select to use the previous prescription you have entered.

The next step after specifying your prescription is to then select your lens material. Materials include plastic lenses (called CR-39). Plastic is more durable and lighter than glass and can be used for most prescription. If you have a higher prescription you may want to use a high index plastic which gives you thinner lenses. Polycarbonate lenses is the most used lens material. It is a high index plastic (refraction of 1.59) and are 10 times more impact resistant than regular plastic lenses. They are also 30% lighter and thiner than the standard plastic and keep your eyes shielded 100% from the sun's UV rays. Plastic lenses can also be easily tinted almost any color so are ideal for sunglasses as well. Other lens types includes Super Thin (45% thinner) with a refraction of 1.67, and Ultra Thin which has a refraction of 1.74. The higher the index of the lens the more it generally costs. For an extra cost with lenses you can also get them Digitally Surfaced (better quality prescription), add ultraviolet protection (free on most lenses), and edge polishing (for rimless frames).

Once the lens material is selected you can now add a anti-reflective coating to your order if you wish. There are several types including (in order of cost and quality): Standard, Crizal Easy, Crizal Alize, Crizal Avance, and Crizal Prevencia.

The last step in your order is picking the lens color. For most eyeglasses prescription you will pick either clear, Transitions VII, or Transitions XTRActive. Transitions lenses are lenses that go automatically darker the brighter the light is. These are ideal if you don't plan on getting sunglasses. Other options included Color Tinted, and Polarized lenses which are mainly for sunglasses.

Contacts

EzContacts sells all of the top brands of contact lenses. Visit the Contacts page and you can display contacts by Brand, Manufacturer, and by Contact Lens Type (like daily, monthly, bifocal, etc.). Similarly as with frames, contacts are displayed in a gallery search view which shows an image of the packaging, the name and size of the lens pack, the cost, and a 5 star rating (if available). Clicking on the image allows you to view the details of the contact lens. From here you can add the lens to your cart and specify the prescription needed (for each eye) and the number of boxes you require.

Warranty

Full 100% refund on frames & contact lenses if returned within 30 days of delivery and include original packaging. No restocking fee. Original shipping cost and prescription lenses will not be reimbursed. Depending on the product being returned other conditions may be required.

Price Match Guarantee

If you find a lower price by another authorized retailer of any eyeglasses, sunglasses, or contact lenses that EzContacts carries, simply contact EzContacts after your order is place to request a price match. If approved they will refund you the difference in prices plus 5 percent. Please check out EzContacts.com for more information.

Cost

When ordering from EzContacts there are no hidden fees. EzContacts also often has sales store wide and/or on individual frames. Frames can also include special offers on prescription lenses depending on the type you need. With a 105% price match guarantee you will always know you will get the lowest price.

EZ Points Rewards Program

For every $2 you spend at EzContacts you will receive 1 EZ Point. Once you reach 250 EZ Points you will receive a $25 voucher that you can use towards a future purchase. EZ points are automatically added to your account once the order is complete and cannot be combined with other promotions.

Shipping

Once you have placed your order for prescription glasses you will need to allow 3 to 5 business days for your lenses to be made. Stocked contact lens orders will ship within 1 to 2 business days.

EzContacts ships only to the United States and Canada. Currently in the United States orders of any size can receive free shipping. These orders will ship with USPS Standard and takes roughly 5 to 7 days to be received (once processing of the order is complete). Express shipping is available at an additional cost. Orders to Canada are shipped via Fedex and cost $19.99.

Customer Service

EzContacts.com customer service is available during the week between 9:00am and 5:00pm EST except on Fridays which is 9:00am to 1:00pm. You can contact customer service a number of ways including live chat, online mail form, and by a tool free phone number.

Disclaimer: While we make every effort to ensure the accuracy and reliability of our information at Review Chatter we shall not be held responsible for any discrepancy. There is a possibility that the information provided here is outdated or wrong, please check with the companies website directly for the most recent information. As always you should read your terms of service before purchasing any product online or signing up to any online service.

Photos

EzContacts Frames Gallery
EzContacts Frames Detail

User reviews

10 reviews

 
(1)
 
(3)
 
(1)
 
(1)
 
(4)
Overall rating 
 
2.0
Product 
 
2.7  (10)
Selection 
 
2.6  (10)
Accessories 
 
0.9  (5)
Shipping 
 
1.9  (10)
Customer Service 
 
1.2  (7)
Value 
 
2.6  (10)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
Great prices, SLOW shipping, less than stellar customer service
Overall rating 
 
3.0
Product 
 
5.0
Selection 
 
5.0
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
4.0
I ordered from this company solely based on price. I mean, what else really is there to base a contacts order on... they are what they are. I ordered on 11/2, submitted the signed prescription with the contacts so I wouldn't have any waiting period. I was told I'd have them in 5-7 days. 19 days and 3 semi-threatening phone calls later, I finally got them. I couldn't even find a phone number for them until I went to dispute the credit card charge and saw their number listed. Called and was given excuses. They told me that because I have an astigmatism my contacts were hard to get. Umm, no. I've been wearing contacts for 25 years and that is not true. They changed the status of my order to "shipped" after I called, but they weren't because there was still no tracking #. I basically ended up calling back and threatening to dispute the credit card charge if I didn't have a valid tracking number within 24 hours. They finally produced a number and I got my contacts. Great value but I would not order from them again!
Pros
The value is great, no crazy handling fee
Cons
Took forever to ship, customer service just gave me excuses
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Nashville, TN
DP
Report this review Comments (0) | Was this review helpful to you? 1 0
DO NOT ORDER FROM THIS SUPPLIER
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Do not order contacts from this supplier. I placed my order back in middle of September for basic contact lenses that's commonly available for my prescription. Still to this day, October 25th. I still haven't received the correct order. I contacted their customers service at least fives times, they all say the same thing. I need to contact the shipper warehouse someplace in who's know where...oh we'll definitely going to get this out to you, you don't need to speak to a supervisor..bla bla. If they keep this up, I might just going to dispute the charge with my credit card company and tell them it's a fraud. Lesson learn, pay a little more money to supplier that would actually provide your order on time and don't screw it up!!!!!
Pros
Price is ok
Cons
Customer service terrible, long wait, not holding up to promise
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
TX
Report this review Comments (0) | Was this review helpful to you? 4 0
Long time customer
Overall rating 
 
1.6
Product 
 
3.0
Selection 
 
2.0
Accessories 
 
2.0
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
1.5
It pains me to have to give them a negative review.  They went from 100 to 0, real quick.  Not sure what happened.
Pros
Were amazing for eight years. Ordered my contacts all the time...then all of the sudden they upgraded their website and they've treated me like trash ever since. They had a good thing going and I th
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
More than 10

About Me

Location
Florida
J
Report this review Comments (0) | Was this review helpful to you? 3 0
Do Not Buy From This Company
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
 This company has done nothing but repeatedly lied to me. They said it would be easy to add prescription lenses to a pair of frames I previously purchased from them. They will have my order 5 weeks on 10/22/2018. They keep lying about shipping date and refuse to give me a refund after repeated requests. I am out almost $200 and have no glasses to show for it for my son. I regret ever going with a company online. They have ruined all online prescription glasses company. I will never go with another one. Junry, Molly and Roy have lied to me so many times over the past 5 weeks. 
Pros
Nothing
Cons
Everything
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Missouri
J
Report this review Comments (0) | Was this review helpful to you? 2 0
They're a fraud-never shipped order, then customer service strung me along for a ride.
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
They’re an unbelievable fraud.  They never shipped the contacts.  Then when I contact them they said they would send them--all confirmed on email.  They never sent them again.  Again contacted them via email.  Again they said sorry and said they would send, then never sent the contacts.  When I finally disputed it with my credit card company they couldn't do anything because they said it had been more than two months since I placed my order-- the company seems to have deliberately strung out my complaint to avoid dealing with a lost shipment and to push things past the time I could dispute the credit card charge.
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2
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