Review Detail
1.4 44 0.5
Easy Returns - Excellent place to buy glasses from
Overall rating
4.0
Product
4.0
Selection
3.5
Shipping
4.0
Customer Service
4.5
Value
4.0
After receiving my glasses from ezcontacts and wearing them for a couple of hours, I knew they were not what I expected and wanted to return them.
I filled out the contact us form on the ezcontacts website to request a return. The next day I got the form emailed to me.
A customer service rep also called to follow up to see if he could help. I explained the issue and he offered some advice but in the end agreed the return option was the best. I felt that customer communication was excellent.
I filled out the form and returned the glasses. The same day I ordered another pair based on some suggestions from the customer service rep and the new pair was perfect.
I filled out the contact us form on the ezcontacts website to request a return. The next day I got the form emailed to me.
A customer service rep also called to follow up to see if he could help. I explained the issue and he offered some advice but in the end agreed the return option was the best. I felt that customer communication was excellent.
I filled out the form and returned the glasses. The same day I ordered another pair based on some suggestions from the customer service rep and the new pair was perfect.
Pros
Customer service and the selection of frames
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
JB
Joel B.
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