Review Detail

EzContacts Home Page
Eye Care EditorEditor January 09, 2018 4135
Horrible Company! Terrible Service! Complete Scam!!
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
I placed an order for a non prescription pair of glasses on 1/20/2019. The website showed that the item was available in 4-5 days. I opted to get the 4-5 business day shipping for $6.99 rather than the free 5-7 business day shipping so that I could get the glasses faster once they were available. After I placed the order, I received a confirmation email and a confirmation text saying that my card would not be charged until the item was shipped. Shortly afterwards, I received an email saying the item’s availability had changed to 15 or more business days. It was 1/20/2019 but my order wouldn’t be available until a date ranging from February 11 – March 4. My card had also been charged. I immediately emailed customer service to cancel the order but received no response. I then sent 3 more emails and received no response. I also tried the live chat option on ezcontacts.com but it said no one was available and to leave my email and order number then I would receive a response. Eventually, I tried calling and was on hold more than an hour. The first time I called, I was #104 in line holding for customer service. When I finally became the next person in line to be helped, I was transferred by the automated system and placed as #98 in line holding for customer service. I waited again and the same thing happened again. Currently, I am disputing the charges with my bank. I still haven’t been able to contact this website and it hasn’t contacted me either.  I have never been a person that leaves reviews of any kind online but this service was just unacceptable. I hate that I was attracted by this websites’ lower prices and would never recommend it to anyone.   


Pros
None
Cons
Terrible Customer service and No product availablity
Number of Times Used
1

About Me

Location
Tallahasse, FL
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