Ancestry Cover

ancestry

Hot
 
4.4
 
3.6 (17)
4417 4 3 5
Editor
Updated

User reviews

17 reviews
 
12%
 
65%
 
12%
 
12%
1 star
 
0%
Overall rating
 
3.6
Features
 
3.8(17)
Records Available
 
4.7(17)
Searching
 
3.8(17)
Community Support
 
4.1(11)
Customer Service
 
2.2(7)
Value
 
3.0(17)
Back to Listing
Already have an account?
Ratings
Features
Records Available
Searching
Was it easy to find what you where looking for?
Community Support
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
17 results - showing 1 - 5
1 2 3 4
Ordering
Ancestry
Overall rating
 
4.0
Features
 
4.0
Records Available
 
5.0
Searching
 
4.0
Value
 
3.0
I started the free trial to look up my step daughters family. Not only did I find a lot of information for her I found out a lot about my own family I didn't even know about. There was people who I thought came from one country of origin but was actually another. I went back 5 generations with my own family now and the tree I have created is very extensive with lots of pictures and other information. I am happy with the service I received. I rather pay less, but for the moment what I pay every month is fine as I still use it.

Pros
Many records on my family. Found a lot of information about my grandparents I never knew.
Cons
Could be cheaper
Bottom Line
Yes, I would recommend this to a friend.
Length of Time Used
3 - 6 Months
M
Report this review Comments (0) | Was this review helpful? 0 0
Billed after cancelling my account on Ancestry.com
Overall rating
 
2.5
Features
 
2.0
Records Available
 
4.0
Searching
 
3.0
Customer Service
 
3.0
Value
 
0.5
I checked out Ancestry.com when I signed up for a  2 week free trial. I ended up cancelling after a week and a half. I received an email confirmation from Ancestry showing I had cancelled. 

Well today I find out that I have been billed. I  called customer service and after he checked my account he saw the mistake and refunded me the money right away and offered his apologies. It was a relief but I still shouldn't have to double check that a cancelation went through. 

Pros
Lots of records.
Cons
Billed after cancelling. Complicated to use,
Length of Time Used
Less than 1 Month
M
Report this review Comments (0) | Was this review helpful? 0 0
Ancestry.com
Overall rating
 
4.0
Features
 
4.0
Records Available
 
5.0
Searching
 
3.5
Community Support
 
4.0
Value
 
3.5
I tried MyHeritage.com first and then Archives.com a month later. I didn't like Archives and MyHeritage was okay but I found I really liked how Ancestry.com was setup. It's very easy to get in and start setting up your family tree. Maybe part of it is because I tried the other genealogy services first so I was more use to how things worked when researching your faimily history. I just found that when I searched the records on Ancestry it just seemed easier to find things. They do have more records but the way the search works makes it easier to find the records you are looking for. So I plan on sticking with Ancestry and hopefully in the next few months putting in several hours a week I should have figured out quite a few generations back of my family tree.
Pros
Searching the records is the easiest of the 3 sites I tried.
Bottom Line
Yes, I would recommend this to a friend.
Length of Time Used
1 - 3 Months
M
Report this review Comments (0) | Was this review helpful? 0 0
My Ancestry Experience
Overall rating
 
4.0
Features
 
4.0
Records Available
 
5.0
Searching
 
4.5
Community Support
 
3.0
Value
 
3.5
I could not have done my research without Ancestry. I was always interested in my heritage so last year I decided to join Ancestry.com to do research and gather the facts so I could make a book on our family that I can give as gifts for Christmas next year.

I didn't realize what I was in for and the amount of information which is available. I was able to track my ancestors back over 200 years to Europe and England. I got a lot of interesting photos and stories as well not only from the records they have online (including the military ones) but from 2 other users of Ancestry who share some of the same relatives. It's really neat how you can share your family trees and instantly expand your own.

I have almost all of the research done now that I want (you could keep finding out stuff forever if you want) and plan to start organizing it in a format so it will be enjoyable to be read by the family.
Pros
Great for researching your family history.
Cons
Monthly subscription does add up.
Bottom Line
Yes, I would recommend this to a friend.
Length of Time Used
6 - 12 Months
J
Report this review Comments (0) | Was this review helpful? 0 0
Family Trees at Ancestry
Overall rating
 
2.6
Features
 
3.5
Records Available
 
3.5
Searching
 
1.5
Customer Service
 
1.5
Value
 
3.0
While I was putting in the information for my family tree on Ancestry I notice that it pulled information from other users family trees. 

The problem is a lot of the information from the one family tree from a certain user was incorrect. I am not sure if the information was not verified or what. The info was from my immediate family so I know what was correct so I contacted the person requesting they make the changes. I did not hear back from the person at all and Ancestry apparently can not do anything about it to correct the tree. So the information will remain and the pictures will be for the wrong person.

I continue to use the Ancestry site as it does offer a lot. Just be careful of some users information for their family trees as it may be incorrect and if they are not currently using Ancestry there is nothing you can do to correct it. The government documents Ancestry offers is where they shine and make it well worth the subscription.
Pros
Easy to use and lots of records
Cons
Some of the user trees are incorrect and will cause issues with your own if related.
Length of Time Used
1 - 3 Months
G
Report this review Comments (0) | Was this review helpful? 0 0
17 results - showing 1 - 5
1 2 3 4