Bluehost

Over the years I have had 3 different hosting providers. I left the last 2 mainly for downtime issues and really bad customer service. I think most web hosts suffer from bad customer support as they have such low prices now and shove so many accounts onto one server that the limited number of customer representatives a company can afford is not nearly enough to cover everyone's problems in a timely matter.

So far with my Wordpress website on BlueHost, I have had no downtime and the performance has been excellent. I have a large number of complex plugins installed and I was worried it would slow down the response time of the website. So far it has not and my visitors which number about 4000 everyday have not complained. In my tests I am finding from 1 to 2 seconds until the page completely loads which is really good for a shared server.

As with other hosts BlueHosts response to my 2 tickets I have submitted has been slow. Not nearly as bad as other hosting companies and they do answer with detailed answers that have solved my problems.

On the few occasions I needed BLuehost tech support the online chat has been the most helpful. It is faster that using the phone and the techs seem to know what they are doing. While the wait times could be improved for chat support they are much better than phones support. I would recommend using them if your issue isn't that big.

Other than that the features Bluehost offers is standard for the industry and so is the price. I like the unlimited domains, bandwidth and storage as I host 4 websites on this account with one of them serving up images. I moved to Bluehost 3 months ago from GoDaddy and so far the experience has been much better.  I found Godaddy nickled and dimed you for every upgrade.

Bluehost has a lot of nice features and a good price... at least for the first year but the problem is my web server is really slow. I don't know if Bluehost has too many customers on 1 server or that someone is just monopolizing all the resources but my server and my wordpress site is ALWAYS slow. What good is a cheap price and a website if it delivers content at a crawl. When I try to save an article in Wordpress it can take up to a minute. 

I called tech support about it and they blamed my site and plugins which I have very few. It is the same setup I had on GoDaddy and it was plenty fast enough. I now wish I had not switch hosting providers just for the price.

I have heard some people have problems with their hosting plans being auto renewed after they canceled. I hope this doesn't happen to me as I plan on canceling as soon as I can.