HelloFresh

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19 reviews
5 stars
 
0%
 
63%
 
32%
2 stars
 
0%
 
5%
Overall rating
 
3.4
Product
 
3.7(19)
Selection
 
3.7(19)
Shipping
 
3.5(19)
Customer Service
 
2.7(9)
Value
 
3.4(19)
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Ratings
Product
Selection
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
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Comments
19 results - showing 1 - 5
1 2 3 4
Ordering
Happy with Hello Fresh
Overall rating
 
3.8
Product
 
4.5
Selection
 
3.5
Shipping
 
3.5
Value
 
3.5
My wife and I have been pretty happy with our meals from Hello Fresh. We started using them early last year and it's been a big stress re-leaver as we both have highly stressful jobs.

The meals we prep from their ingredients have been excellent for the most part. What I really like are the flavor combinations which are unique and something we would never have considered before if we were planning the meals.

You do have to be careful sometimes to use items that can go bad quickly as it may not be fresh in a few days. Prepping the meals is pretty straight forward and are easy to make. The food amount for the most part is enough for the both of us. I am a pretty big eater but my wife is not. 

On a few occasions some things have not been fresh. Customer service has been understanding and have reimbursed us the cost of that particular meal.

Overall I have been happy with our meals.

Pros
No stress meal planning
Bottom Line
Yes, I would recommend this to a friend.
Length of Time Used
6 - 12 Months
M
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Missing ingredients sometimes
Overall rating
 
2.9
Product
 
3.0
Selection
 
4.0
Shipping
 
3.0
Customer Service
 
2.0
Value
 
2.5
I have been using Hello Fresh for a month now so that is 3 meals for 4 weeks which is 12 in total so I think that is enough experience to write a review.

My main complaint is 2 times my meals was missing 1 ingredient. Sour cream in 1 and cheese in the other. Quality control really needs to double check the boxes. Good thing I had them on hand or I would have been more angry. This is the main reason for my lower score.

I also think they should cut down on all the chopping and other prep things you need to do. I am looking for a good nutritious home cooked meal that doesn't take to long to prep or use to many dishes. Some of the meals are definitely not a time saver after you include all the washing of the pots and bowls you have to use. 

I really wanted to like meal kits and Hello Fresh... now I am not so sure I do.
Pros
Good selection of dinners
Cons
Missing ingredients in box
Length of Time Used
1 - 3 Months
M
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Hello Fresh is Terrible!!!
Overall rating
 
1.0
Product
 
1.0
Selection
 
1.0
Shipping
 
1.0
Customer Service
 
1.0
Value
 
1.0
Ever since I subscribed to Hello Fresh I have had problems. 

The first delivery was left not at the back door like requested but at the front close to a busy street. Had to call and stay on hold for customers service to correct this... UGH!

The second delivery the food was put at the back door buy the shipper which is good but after I went to prepare the meal from the recipe I found I missing a couple of ingredients.

The third delivery all the ingredients were their but the meat packaging had leaked in the box.

Had enough so have cancelled my subscription and have decided not to look at any other meal kit services.
Pros
None
Cons
Bad food, bad shipping, bad everything
Bottom Line
No, I would not recommend this to a friend.
Length of Time Used
Less than 1 Month
J
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Overall good food
Overall rating
 
3.8
Product
 
4.0
Selection
 
3.5
Shipping
 
3.5
Value
 
4.0
Been using Hello Fresh for just over a month now. I am trying to eat healthier and this is the way I thought to do it since when ever I go to the grocery store I end up buying crap. 

I am glad I tried out meal kits. I have lost some weight now and have found out I enjoy trying different meals and cooking, who knew! 

Unlike some reviews I have read, the ingredients delivered to me has always been fresh.

If you are sitting on the fence about trying out Hello Fresh my recommendation is to go for it.
Pros
The food is fresh and well packed.
Bottom Line
Yes, I would recommend this to a friend.
Length of Time Used
1 - 3 Months
A
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Our Hello Fresh Experience
Overall rating
 
4.0
Product
 
4.5
Selection
 
4.0
Shipping
 
3.5
Value
 
4.0
I have tried a number of meal delivery services and I found Hello Fresh to be by far the best.

Things I liked include the box being very organized and in packages, fresh fish/meat, and fresh vegetables, especially compared with other services.

I found by using a meal delivery service that it has helped cut down on food waste (half the stuff goes bad on me in my fridge that I buy) and it really reduces my restaurant bills as we eat in way more often. Even my tween likes to keep me company in the kitchen and help cook, nothing is better than some mother and daughter bonding time. She likes trying new foods and I like how healthy it is compared to restaurant food. 
Pros
Food
R
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19 results - showing 1 - 5
1 2 3 4