HelloFresh

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Editor Editor   June 08, 2016   (Updated: August 22, 2017)
 
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Availability
  • United States
  • Canada
  • United Kingdom
  • Australia
  • International
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A-
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Subscription

Subscription Type
Paid Option(s)
Price Per Month
$276.00 (min cost)
Paid weekly at $69 for 3 meals for 2 people.
Shortest Plan Available
Weekly
Coupon
Yes

Meal Kits

Features
  • Pre-Portioned Ingredients
  • Swap Meals
  • Recipe Cards
  • Nutrition Information
Number of Meals Available per Week
5 meals

Customer Resources

Help & Support
  • 24-hour Support
  • Chat
  • Email
  • Phone
  • FAQ
  • Articles
  • Videos
Expert Advice
  • Articles
  • Newsletters
  • Videos
Community Support
Social Media

HelloFresh is a meal service which delivers fresh ingredients and healthy recipes straight to your doorstep every week. The ingredients are already pre-measured so there is no waste. Hello Fresh delivers for free across the continental United States and in Canada (Southern, Central, and Eastern Ontario only, as far North as Sudbury). Weekly flexible subscriptions are available where you can select from the Veggie, Classic, or Family recipe box. Depending on the box, between 2 and 5 meals can be ordered for 2 or 4 people. Singles also benefit from the ordering options since they can select a 2 meal, 2 person a week box which will give them 4 meals in total for the week. Once your subscription is active, HelloFresh will send you new and exciting recipes and ingredients weekly for you to prepare home cooked meals. With the Classic box subscription you can even swap out meals and choose your own recipes you want to receive so you can plan ahead with your other meals. Every week new meals are planned which can be viewed in advanced on the HelloFresh website or their iPhone and Android apps.

Hello Fresh was started in 2011 and shipped their first box of food in 2012. Since then they have grown in leaps and bounds. HelloFresh now serve 7.2 million meals a month to over 787 thousand regular subscribers not only in North America, but Australia and countries in Europe as well. HelloFresh.com recipe database is ever growing and now contains over 7,500 healthy and delicious recipes. As of 2017 HelloFresh launched their monthly Wine Club.

How It Works

First you need to create an account on HelloFresh and login. From there you can place your order of one of the 3 meal kit boxes and select your delivery date. If you have selected the Classic Box you can then check out other available recipes (5 in total each week) if you want to swap in a different meal. You can check out past, current and upcoming recipes for all 3 meal kit types on the "Our Recipes" page on the HelloFresh website. After that it's HelloFresh's turn. Each week they put together the fresh ingredients that are pre-portioned and packed in an insulated box which is cooled by ice packs. Your box is then shipped to your house based on your shipping instructions.

Once you receive your order you can then unpack it and plan when you want to cook your meals. Most meals are designed to stay fresh for the week that your food was delivered on but some, like meals with fish, should be eaten earlier in the week. HelloFresh includes all ingredients in the box you will need to cook with expect for the extreme basics. The ingredients Hello Fresh assumes you have at home is salt, pepper, sugar, cooking oil, and butter. Most meals have a cooking time of about 30 minutes and on average each meal contains anywhere from 500 to 800 calories.

Recipes for meals are gathered and developed by HelloFresh's team of in-house chefs. All chefs have graduated from Culinary schools. HelloFresh also has a dietitian on staff who reviews all recipes to ensure a balanced meal. Just recently The Naked Chef, Jamie Oliver, has teamed up with HelloFresh to provide quick and easy recipes each week which are flavorful and exciting to cook at home.

With the HelloFresh Wine Club subscribers will get six bottles of red, white or mixed varietals (depending on plan selected) shipped to their door. Each wine will be paired with a corresponding Hello Fresh recipe for the month, one red and one white suggested, and will come with a flavor profile and tasting notes. Each month premium wines from all over the world are selected and source directly from the vineyard.

Costs & Plans

HelloFresh.com offers 3 meal kit subscription plans (called Recipe Boxes). Once you select the recipe box you want, the number of people it is for, and how many meals you want to receive, the box will be delivered to you once a week (shipping is free). Subscriptions are weekly and can be deactivated or paused at anytime (for when you go on vacation, etc.). Multiple subscriptions can also be purchased. A full color recipe card with pictures and written instructions is included for each meal. The card lists the tools you will need along with the ingredients and step by step instructions for preparing and cooking the meal.

HelloFresh also offers 3 Wine subscription plans which are ideal and designed for paring with HelloFresh meals. Included online for each bottle with your order are tasting notes with detailed flavor profiles.

Veggie Box

Includes meals that use seasonal vegetables, animal-free protein and whole grains. Different vegetarian recipes like soups, stews and salads (plus many more) will be included every week with your delivery.

Currently the Veggie Box can be ordered for 2 or 4 adults and 3 meals a week for each person. Prices are as follow:

# of People Meals Per Person Weekly Cost Per Meal Cost
2 3 $59 $9.83
4 3 $109 $9.08

Classic Box

This bestseller includes meals that use seasonal vegetables, fresh meats and fish. Take the stress out of meal planning and have HelloFresh send you tasty recipes or login to the website and swap in other optional recipes the week before.

The Classic Box can be ordered for 2 adults and 3,4, or 5 meals a week for each person, The 4 adult box includes 3 meals a week for each person. Prices are as follow:

# of People Meals Per Person Weekly Cost Per Meal Cost
2 3 $69 $11.50
2 4 $84.90 $10.61
2 5 $99 $9.90
4 3 $129 $10.75

Family Box

For families with children HelloFresh offers the Family box. The meals in this box are nutritious and taste good. Spices are reduced to keep the kids happy. Example meals include Beef Stir Fry, Peppercorn Pork Chops, and Lemony Shrimp Linguine. Prices are as follow:

# of People Meals Per Person Weekly Cost Per Meal Cost
4 2 $79.95 $9.99
4 3 $105.00 $8.75

Wine Club

3 Wine plans are available and are delivered monthly. All bottle sizes are full size (750ml). Prices are as follow (includes shipping):

Plan # of Bottles Per Bottle Cost Monthly Cost
Mixed Wine Plan 6 $14.83 $89
Red Wine Plan 6 $14.83 $89
White Wine Plan 6 $14.83 $89

* Prices based on a weekly subscription. Prices can increase/decrease depending on subscription length. All prices in USD unless specified other wise. Costs and features offered last checked June 09, 2016.

Delivery

Hello Fresh delivers their meal kits all across the continental USA and within Ontario, Canada. Delivery is free and most deliveries happen between 8am and 8pm. All customers can specify a Wednesday, Thursday, or Friday delivery date with certain areas able to specify any day of the week. If you are not home during the delivery you can leave delivery instructions online that specify what you want to happen if this is the case. For example you can have the courier drop it off at a neighbor, at your work, or with someone like the concierge in a condo or apartment. Products stay fresh during delivery thanks to specially designed boxes that include a thick liner and ice packs so the HelloFresh food will arrive nice and cold.

Wine deliveries happen once a month on a date you specify at your home or business. Your delivery date and address can be changed but must happen 7 days prior to your next scheduled delivery. For all wine deliveries an adult aged 21 years or older must be present with a valid ID to sign for the delivery.

Customer Service

HelloFresh.com offers several ways to get help. This includes an online FAQ which answers the most common questions, and several ways to contact Customer Care including email, and a toll free phone number. The also have a blog and email newsletter which includes articles on cooking tips and recipes. On the blog you can also find out more about HelloFresh food suppliers and the team behind the recipes. HelloFresh has several social media pages including Facebook, Twitter and Instagram in which visitors can ask questions and post about their experience with HelloFresh.

Disclaimer: While we make every effort to ensure the accuracy and reliability of our information at Review Chatter we shall not be held responsible for any discrepancy. There is a possibility that the information provided here is outdated or wrong, please check with the companies website directly for the most recent information. As always you should read your terms of service before purchasing any product online or signing up to any online service.

Photos

HelloFresh Meal Kit
The Contents of a HelloFresh Box
HelloFresh Individual Meal Boxes
Example HelloFresh Recipe Card

User reviews

15 reviews

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(10)
 
(5)
2 stars
 
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1 star
 
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Overall rating 
 
3.6
 
3.9  (15)
 
3.9  (15)
 
3.7  (15)
 
3.1  (7)
 
3.6  (15)
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Ratings (the higher the better)
Product
Selection
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
Overall rating 
 
4.0
Product 
 
4.5
Selection 
 
4.0
Shipping 
 
3.5
Value 
 
4.0

Our Hello Fresh Experience

I have tried a number of meal delivery services and I found Hello Fresh to be by far the best.

Things I liked include the box being very organized and in packages, fresh fish/meat, and fresh vegetables, especially compared with other services.

I found by using a meal delivery service that it has helped cut down on food waste (half the stuff goes bad on me in my fridge that I buy) and it really reduces my restaurant bills as we eat in way more often. Even my tween likes to keep me company in the kitchen and help cook, nothing is better than some mother and daughter bonding time. She likes trying new foods and I like how healthy it is compared to restaurant food. 

Pros
Food
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Overall rating 
 
2.8
Product 
 
3.5
Selection 
 
3.5
Shipping 
 
3.0
Customer Service 
 
2.0
Value 
 
2.0

Great Food but lets loose the Subscription

I tried Hello Fresh for over a month. The meals from the box are really good and taste great. The ingredients are fresh and the recipe cards are perfect for my beginner level of cooking.

 

I was worried about the waste of the packages the meal kits come in but Hello Fresh has made almost everything recyclable. With services like this you are always going to have more waste than buying food from the grocery store but I was pleasantly surprised how little there is.

 

The one thing I didn't like was being tied to a subscription. Our family has a pretty busy life and I don't always want or need the meal kits every week. In fact it would be good maybe twice a month. The problem is I have to remember to log into the website to cancel every week. I much rather specify what weeks I want the meal kits.



Pros
Good food and recipes
Cons
Subscription only
Length of Time Used
1 - 3 Months
Was this review helpful to you? 
Overall rating 
 
3.6
Product 
 
3.0
Selection 
 
4.5
Shipping 
 
3.5
Customer Service 
 
4.0
Value 
 
3.0

Greens

There are many things I like about Hello Fresh. The condiments and meat quality are good but I find issues with the quality of the greens. I find myself having to replace something every other week or so in the ingredients sent to us in the meal kit because it has gone bad.

I have gotten a discount when I complained to the Hello Fresh customer service for the next week which is good but I wish it didn't happen so often.

If they fixed this issue the service would be really good. I see that some other reviewers have experienced the same problem but not everyone seems to have the issue so I am not sure why it happens. Maybe it is the distributor where Hello Fressh is getting their veggies from???

Pros
Recipes are good and varied
Cons
Green vegetables quality
Length of Time Used
1 - 3 Months
Was this review helpful to you? 
Overall rating 
 
3.2
Product 
 
3.0
Selection 
 
3.5
Shipping 
 
3.5
Customer Service 
 
3.0
Value 
 
3.0

Family Meals Needs More Food

The family meal box says it is for a family 4 which is 2 adults and 2 kids. The portions are fine for the adults but the portions for the kids are really small, especially the meat. Apparently each adult according to customer service should get 150g of meat, I am not sure what the kids get but from the 450g to 500g I get of meat, 300 is suppose to be for the adults so that leaves 150g to 200g for the kids. This is fine for really small kids but I have kids who are 9 and 12 and they are still hungry after dinner.

So if your kids are 8 or older you may need to skip the cheaper family plan and go fro the Classic Plan for 4 people. On the family plan they really should specify how old the kids should be if a family is considering going on the plan.

Pros
Good recipes
Cons
Meals are too small on the family plan for my family.
Length of Time Used
1 - 3 Months
Was this review helpful to you? 
Overall rating 
 
3.3
Product 
 
2.5
Selection 
 
4.0
Shipping 
 
3.0
Value 
 
3.5

Hello Fresh could be Fresher

After seeing advertising all over the place I decided to give a meal delivery service a try. In the end I choose Hello Fresh over Blue Apron since Hello Fresh has been in the meal business for much longer, almost a decade. 

Overall I rate the experience as average. I used the service for over 4 months and have since canceled it. I may try it again but would probably choose another company to try out. I like the idea but I found Hello Fresh not as fresh (ironically) as I would like. I am a vegetarian so I am not sure about the meals with beef or chicken. 

The reason I used it for so long is that I did enjoy the recipes and the different vegetarian meals they came up with. My meal boxes always came on time I am just not sure why the vegetables were as fresh as a regular grocery store. Is it the product Hello Fresh has at their warehouses? Is it the shipping? Is it the packaging not keeping things as cold? I don't think it is the packaging as things came cold esipecially in the fall and winter months here in New York.

I hope my review helps someone out.

Pros
Good size portions and convenient
Cons
Not always as fresh as I would like
Length of Time Used
3 - 6 Months

About Me

Location
New York
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