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3.6 (17)
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17 reviews
 
12%
 
65%
 
12%
 
12%
1 star
 
0%
Overall rating
 
3.6
Features
 
3.8(17)
Records Available
 
4.7(17)
Searching
 
3.8(17)
Community Support
 
4.1(11)
Customer Service
 
2.2(7)
Value
 
3.0(17)
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Ratings
Features
Records Available
Searching
Was it easy to find what you where looking for?
Community Support
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
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17 results - showing 11 - 15
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My Ancestry Experience
Overall rating
 
4.0
Features
 
3.5
Records Available
 
4.5
Searching
 
4.0
Community Support
 
4.5
Value
 
3.5
I did the DNA kit from Ancestry at first. It was interesting to find the percentages of where you come from in the world. Not sure how accurate it is as I am almost positive we have some Native American in our background on my Father's side from way back. I even have diary entries about it from my great grandparents along with the stories from my grandparents when I was young.

Besides that I really like the online Ancestry website. It is really detailed and easy to use.  I have already created a large family tree and even found someone else in the community who has created their own tree that works into mine only a few generations back. Searching for all the records is also unreal. It's amazing at all the information that is available.
Pros
Ancestry.com website
Cons
How accurate is the DNA testing?
Bottom Line
Yes, I would recommend this to a friend.
Length of Time Used
1 - 3 Months
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Ancestry New Site
Overall rating
 
3.7
Features
 
3.0
Records Available
 
5.0
Searching
 
4.0
Community Support
 
4.5
Customer Service
 
2.5
Value
 
3.0
I did really try to like the new Ancestry website but I still much prefer the old one. I find the new one too cluttered. I feel that they are catering more to new customers than those of us who have been around for a few years.

I have emailed customer support several times about the changes and "improvements" without much luck. I find the new site much slower than the classic one and it doesn't always seem to work. I find myself always refreshing my webpage.

I plan to give Ancestry another year and if things haven't been fixed then I am going to try and find something else. I really love the community at Ancestry and the features they offer but if at the current stage if feels like it takes me twice as long to do things as before. 

Please, please fix things Ancestry!
Pros
Lots of records and great community
Cons
Customer Service could use improvement. Like old site layout better than new.
Bottom Line
Yes, I would recommend this to a friend.
Length of Time Used
1 - 2 Years

About Me

Location
United States
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Ancestry.com
Overall rating
 
4.0
Features
 
4.0
Records Available
 
5.0
Searching
 
3.5
Community Support
 
4.0
Value
 
3.5
I tried MyHeritage.com first and then Archives.com a month later. I didn't like Archives and MyHeritage was okay but I found I really liked how Ancestry.com was setup. It's very easy to get in and start setting up your family tree. Maybe part of it is because I tried the other genealogy services first so I was more use to how things worked when researching your faimily history. I just found that when I searched the records on Ancestry it just seemed easier to find things. They do have more records but the way the search works makes it easier to find the records you are looking for. So I plan on sticking with Ancestry and hopefully in the next few months putting in several hours a week I should have figured out quite a few generations back of my family tree.
Pros
Searching the records is the easiest of the 3 sites I tried.
Bottom Line
Yes, I would recommend this to a friend.
Length of Time Used
1 - 3 Months
M
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Ancestry
Overall rating
 
4.0
Features
 
4.0
Records Available
 
4.0
Searching
 
3.5
Community Support
 
4.5
Value
 
4.0
I have used a few genealogy sites and have gone back to Ancestry. While I am not a huge fan of the new format it still is miles better than the 2 other online services I tried. Ancestry also has the most records of any service I tried.

Public family trees have been really useful. I recommend to everyone make your tree public as it allows for easier collaboration. 

Just remember that any photo you do upload becomes public domain.

I plan on trying out Ancestry's DNA testing soon. It looks interesting and I am curious to find out what other ancestors have been hiding in my background.
Pros
Better than other online genalogy services.
Cons
Old interface was better.
Bottom Line
Yes, I would recommend this to a friend.
Length of Time Used
1 - 2 Years
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Billed after cancelling my account on Ancestry.com
Overall rating
 
2.5
Features
 
2.0
Records Available
 
4.0
Searching
 
3.0
Customer Service
 
3.0
Value
 
0.5
I checked out Ancestry.com when I signed up for a  2 week free trial. I ended up cancelling after a week and a half. I received an email confirmation from Ancestry showing I had cancelled. 

Well today I find out that I have been billed. I  called customer service and after he checked my account he saw the mistake and refunded me the money right away and offered his apologies. It was a relief but I still shouldn't have to double check that a cancelation went through. 

Pros
Lots of records.
Cons
Billed after cancelling. Complicated to use,
Length of Time Used
Less than 1 Month
M
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17 results - showing 11 - 15
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