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ancestry

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3.6 (17)
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17 reviews
5 stars
 
12%
4 stars
 
65%
3 stars
 
12%
2 stars
 
12%
1 star
 
0%
Overall rating
 
3.6
Features
 
3.8(17)
Records Available
 
4.7(17)
Searching
 
3.8(17)
Community Support
 
4.1(11)
Customer Service
 
2.2(7)
Value
 
3.0(17)
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Ratings
Features
Records Available
Searching
Was it easy to find what you where looking for?
Community Support
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
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Comments
17 results - showing 16 - 17
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Ancestry Website Doesn't Work
Overall rating
 
2.3
Features
 
2.5
Records Available
 
4.5
Searching
 
2.5
Customer Service
 
1.0
Value
 
1.0
I was so excited when I joined Ancestry.com. I was looking forward to researching my families past. My excitement quickly turned to frustration. Creating my membership was easy enough but the site is incredible slow and my browser constantly hangs their loading with a blank screen. When it does work I find the interface incredibly confusing. I am not sure if it is just me or the website is just plain broken. All other websites I visit load fast and seem to work fine so I am not sure what the issue is. 

Ancestry needs to fix this fast as they must be loosing customers like crazy. I have already canceled my subscription and do not plan to go back.
Cons
Slow. Website does not work. Not user friendly!
Bottom Line
No, I would not recommend this to a friend.
Length of Time Used
Less than 1 Month
A
Top 500 Reviewer 1 reviews
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Billed after cancelling my account on Ancestry.com
Overall rating
 
2.5
Features
 
2.0
Records Available
 
4.0
Searching
 
3.0
Customer Service
 
3.0
Value
 
0.5
I checked out Ancestry.com when I signed up for a  2 week free trial. I ended up cancelling after a week and a half. I received an email confirmation from Ancestry showing I had cancelled. 

Well today I find out that I have been billed. I  called customer service and after he checked my account he saw the mistake and refunded me the money right away and offered his apologies. It was a relief but I still shouldn't have to double check that a cancelation went through. 

Pros
Lots of records.
Cons
Billed after cancelling. Complicated to use,
Length of Time Used
Less than 1 Month
M
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17 results - showing 16 - 17
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