Bluehost

On the few occasions I needed BLuehost tech support the online chat has been the most helpful. It is faster that using the phone and the techs seem to know what they are doing. While the wait times could be improved for chat support they are much better than phones support. I would recommend using them if your issue isn't that big.

Other than that the features Bluehost offers is standard for the industry and so is the price. I like the unlimited domains, bandwidth and storage as I host 4 websites on this account with one of them serving up images. I moved to Bluehost 3 months ago from GoDaddy and so far the experience has been much better.  I found Godaddy nickled and dimed you for every upgrade.

Bluehost has a lot of nice features and a good price... at least for the first year but the problem is my web server is really slow. I don't know if Bluehost has too many customers on 1 server or that someone is just monopolizing all the resources but my server and my wordpress site is ALWAYS slow. What good is a cheap price and a website if it delivers content at a crawl. When I try to save an article in Wordpress it can take up to a minute. 

I called tech support about it and they blamed my site and plugins which I have very few. It is the same setup I had on GoDaddy and it was plenty fast enough. I now wish I had not switch hosting providers just for the price.

I have heard some people have problems with their hosting plans being auto renewed after they canceled. I hope this doesn't happen to me as I plan on canceling as soon as I can.

I moved my website to Bluehost.com from another web host I was not happy with. It started out fine for the first few months but then problems started to happen. I got a big boost in traffic from Google and then the next day my site goes down. I found out that Bluehost had deactivated my account due to 

"site causing performance problems"

I received no warnings. Now a happy exciting time with more traffic for my websites turns into panic as I wait for support to open so I can call and get my account reactivated.

Talking with tech support the NEXT DAY they said the plugins I used with Wordpress are taking to much processor time and I need to either get those fix or upgrade my account at Bluehost with a better hosting plan. Well, thousands of people use the same wordpress plugins that I do so I know it is not them. Basically I am forced to pay Bluehost more money for a service I already paid 2 years for.

In the end I pay as I can't have my site down while I find another hosting company and wait to get my site and domain transferred. After my 2 year contract is up I plan to move hosting companies again unless Bluehost really pulls up their socks in the customer service department.