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ancestry

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4.4
 
3.6 (17)
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User reviews

17 reviews
5 stars
 
12%
4 stars
 
65%
3 stars
 
12%
2 stars
 
12%
1 star
 
0%
Overall rating
 
3.6
Features
 
3.8(17)
Records Available
 
4.7(17)
Searching
 
3.8(17)
Community Support
 
4.1(11)
Customer Service
 
2.2(7)
Value
 
3.0(17)
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Ratings
Features
Records Available
Searching
Was it easy to find what you where looking for?
Community Support
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
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17 results - showing 16 - 17
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Ancestry Website Doesn't Work
Overall rating
 
2.3
Features
 
2.5
Records Available
 
4.5
Searching
 
2.5
Customer Service
 
1.0
Value
 
1.0
I was so excited when I joined Ancestry.com. I was looking forward to researching my families past. My excitement quickly turned to frustration. Creating my membership was easy enough but the site is incredible slow and my browser constantly hangs their loading with a blank screen. When it does work I find the interface incredibly confusing. I am not sure if it is just me or the website is just plain broken. All other websites I visit load fast and seem to work fine so I am not sure what the issue is. 

Ancestry needs to fix this fast as they must be loosing customers like crazy. I have already canceled my subscription and do not plan to go back.
Cons
Slow. Website does not work. Not user friendly!
Bottom Line
No, I would not recommend this to a friend.
Length of Time Used
Less than 1 Month
A
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Family Trees at Ancestry
Overall rating
 
2.6
Features
 
3.5
Records Available
 
3.5
Searching
 
1.5
Customer Service
 
1.5
Value
 
3.0
While I was putting in the information for my family tree on Ancestry I notice that it pulled information from other users family trees. 

The problem is a lot of the information from the one family tree from a certain user was incorrect. I am not sure if the information was not verified or what. The info was from my immediate family so I know what was correct so I contacted the person requesting they make the changes. I did not hear back from the person at all and Ancestry apparently can not do anything about it to correct the tree. So the information will remain and the pictures will be for the wrong person.

I continue to use the Ancestry site as it does offer a lot. Just be careful of some users information for their family trees as it may be incorrect and if they are not currently using Ancestry there is nothing you can do to correct it. The government documents Ancestry offers is where they shine and make it well worth the subscription.
Pros
Easy to use and lots of records
Cons
Some of the user trees are incorrect and will cause issues with your own if related.
Length of Time Used
1 - 3 Months
G
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17 results - showing 16 - 17
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