123Inkjets Cover

123Inkjets

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3.7
 
3.0 (10)
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10 reviews
 
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50%
 
10%
 
10%
 
20%
Overall rating
 
3.0
Product
 
2.7(10)
Selection
 
3.6(10)
Shipping
 
3.4(10)
Customer Service
 
2.7(6)
Value
 
2.9(10)
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Ratings
Product
Selection
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
6 results - showing 1 - 5
1 2
Ordering
Replaced Ink Cartridge at no cost!
Overall rating
 
4.2
Product
 
3.5
Selection
 
4.5
Shipping
 
4.0
Customer Service
 
4.5
Value
 
4.5
I have ordered from 123Inkjets many times over the last 5 years or so and have always received the cartridges I ordered and everything worked fine. My last order was a little different as one of the cartridges didn't work. I originally had picked 123Inkjets as they had a good return guarantee and BBB rating was an A so it looks like I will be testing  the return policy.

I called customer service and told them that I had tried using one of the cartridges and it did not work while the other ones did. The lady on the phone was really friendly and told me she would send a replacement out right away at not cost to me. 

That was great news and I received it under a week. I am glad I picked 123InkJet as my ink supplier as with the guarantee along with their low prices makes it well worth it.

Pros
Customer service is very helpful and understanding
Cons
One of my ink cartridges did not work on my last order
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
4 - 6
L
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123 Ink Jets
Overall rating
 
4.2
Product
 
4.0
Selection
 
4.5
Shipping
 
4.0
Customer Service
 
4.0
Value
 
4.5
I ordered some more laser cartridges for my HP printer.  Easy to do now since all my printer information is saved from my last order at 123 Ink Jets. I didn't buy the HP OEM versions but the generic ones since they are much cheaper. On my last order I did have 1 cartridge in the pack of 3 I bought which did not work. I called up customer service and they had me send it back for a replacement.  No problems with the return and I received the replacement within a few days.

Shipping is fast and customer service has been helpfully, and the website is easy to use. I will continue to purchase my laser cartridges from 123 Ink Jets.
Pros
Ink cartridges arrived quickly
Cons
No complaints
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
2
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123InkJets Order
Overall rating
 
4.1
Product
 
4.0
Selection
 
5.0
Shipping
 
4.5
Customer Service
 
3.5
Value
 
3.5
No negatives so far. This is my first online order for ink cartridges. The ordering process was easy and I received my dell cartridges in 3 days for my photo all in one. The cartridge was the refurbished one which are a lot cheaper than brand new. The colors look great and it has worked flawlessly.

No complaints!
Pros
Order arrived in 3 days and everything works as expected.
Bottom Line
Yes, I would recommend this to a friend.
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Inferior product - You get what you pay for
Overall rating
 
1.8
Product
 
0.5
Selection
 
2.5
Shipping
 
2.5
Customer Service
 
3.0
Value
 
0.5
Ordered a number of cartridges for my HP Printer because of favorable pricing.  The first cartridge i opened leaked all over, ruined my clothing and nearly ruined my printer.  It ended up costing me more than i saved.  They have a money back guarantee but do not pay for return shipping. 
Pros
Cheap
Cons
Product is terrible. You get what you pay for
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Northeast
J
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DON'T DO IT!
Overall rating
 
0.5
Product
 
0.5
Selection
 
0.5
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
They sent me the incorrect size cartridge for  my Epson WorkForce.  The 252XL was NOT an XL, but they insisted that it put it in my printer!   They asked for pictures, I sent them pictures.  They asked for more pictures, I sent them MORE pictures.  They refused to return my money or even send me a mailing label so I could return it for a refund.  Fortunately, my bank was great!  They credited my account.  BTW, customer service is supposed resolve problems, not argue with customers.  WTH?  Get yourself real Epson cartridges.  They may be more expensive, but at least they're the right size and you don't have to deal with their "guaranteed satisfaction" or their nasty service agents.
Pros
They're cheap
Cons
They're cheap for a reason
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
3

About Me

Location
NH
JP
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6 results - showing 1 - 5
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