Vistaprint

I have been a Vistaprint customer for many years. At first it was for business cards and then I used them for other things as well. I find for some things like business cards they have been really good. Laying out and updating your design is fairly simple to do on the website and the print quality is pretty good especially for the price. You do get the odd card that is low quality or has a misprint but that rarely happens.

Other printed items like Return Address lables are not as good. First Vistaprint needs to have different sizes. I find the ones they have are very large. Also the glue used on the labels is quite weak. Some mail I recieve back I find these labels have started to peel off or even are missing. Not Good.

When Vistaprint does mess up they are really good at sending replacements or extras to make up for their mistake.

I used Vistaprint for my daughters weddings. I ordered the church programs and wedding invitations and thank you cards from them in 2 separate orders.

My daughter and I had ordered the invitations and thank-you cards first. It was a very long process since we are both very picky people and wanted things just right. We probably did about 3 different designs and ended up using one of Vistaprints own designs with our modifications. We changed around the text and fonts as well as added a few of our photos. We had finalized the order on Saturday and I was rereading our order on Monday and had notice a mistake. Horrified I quickly called Vistaprint and their customer service rep was very helpful. He said we still had time to fix the typo. Customer service fixed our mistake for us and suggested a few other small changes. When I checked the proofs again after the changes where applied I agreed that the invitations are even better. The gentlemen on the phone was very helpful with our design.

For the programs I liked the selection of templates Vistaprint has. One was perfect for my daughters sea side wedding. We had forgotten to order the wedding programs and with the wedding only a week a way Vistaprint was able to deliver them in 3 days. I was pretty happy since it was something I was suppose to do earlier but had forgotten in the rush to get everything else done.

Only used Vistaprint once so far but I plan to continue to use them as they made their mistake right. I order last month some return labels, stickers for the envelopes, and address cards. When I opened the box that they shipped me the most important thing was missing, the cards. I called customer service right away and they said they would print the cards right away and get them to me within 4 days. That was a relief on my part as it still gave me time to mail them out. I asked if I would get a refund and the women on the phone said she would refund the cost of the cards for me which was in the $30 range.

The quality of Vistaprint printing is excellent and so is the material they print on. I got the cards on time and everything worked out.

My order from vistaprint.com was screwed up. The printing wasn't lined up properly on my business cards so nothing is lined up properly. The business card is supposed to represent your business and I can't with these cards with all the mistakes. I will be asking for my money back.

I have ordered the brochures from Vistaprint and I have learned to expect delays. I've also tried posting 2 negative reviews on Vistaprints own brochures reviews to notify others that when you order brochures you can often expect delays. I was not rude in my review and everything was true but I found both to be censored. Don't trust all of the positive reviews you find on their website about the different products.

I have no other complaints about the brochures as the quality is excellent but delays in getting marketing materials when you expect them by a certain can ruin a business. When ordering give yourself plenty of time.