Vistaprint

My order from vistaprint.com was screwed up. The printing wasn't lined up properly on my business cards so nothing is lined up properly. The business card is supposed to represent your business and I can't with these cards with all the mistakes. I will be asking for my money back.

I ordered a bunch of colour double sided business cards from one of the styles VistaPrint offers. The style didn't quit match what I was looking for but it was close enough. Using the built in editor it was easy enough to add in my business name, logo, phone numbers and other details.

The order came quicker than I was initially notified via email about and it was easy to track the package through Canada Post. The quality of the cardboard used for the cards and the printing is really good with no imperfections that I could see from my untrained eye (I am in property management).

I have been a Vistaprint customer for many years. At first it was for business cards and then I used them for other things as well. I find for some things like business cards they have been really good. Laying out and updating your design is fairly simple to do on the website and the print quality is pretty good especially for the price. You do get the odd card that is low quality or has a misprint but that rarely happens.

Other printed items like Return Address lables are not as good. First Vistaprint needs to have different sizes. I find the ones they have are very large. Also the glue used on the labels is quite weak. Some mail I recieve back I find these labels have started to peel off or even are missing. Not Good.

When Vistaprint does mess up they are really good at sending replacements or extras to make up for their mistake.

I ordered some business materials for my home office. The online ordering process was easy enough and it shipped fine but the printing on the cards was poor and the colors was off. Also part of my order was missing. I called Vistaprint customer service and they said they were sorry and would ship my order again. BTW it did take a while for me to talk to someone at customer service.

That was 2 weeks ago and I am still waiting for my new shipment. No response to my email the other day asking after my new order so I plan on calling Vistaprint today.

It's a good thing I didn't need my printed materials right away. It's been more of headache trying to follow up with them on their mistakes. Not worth it and don't plan to use them again.