Latest User Reviews

The websites processing time is VERY misleading regarding RNA test result returns and expedited testing.  The website indicates that results are available in 24-48 hours. Small print indicates RNA can then be an additional 24-48 hours.   They then offer, for a fee, to expedite results. I find out today that expedited doesn’t apply to RNA. this isn’t called out ANYWHERE.  Then they say...

Ironic glasses USA not from USA

The frames and lenses were of bad quality. The fake carbon fiber was coming off the arm of the Oakley Pitchman Carbon frame and the progressive part of the lens was at the very bottom edge of both lenses and I had to lean my head as far back as it would go to read with them. When I returned them Frames Direct kept...

Easy to use, private, provided quick results. Highly recommend.

I ordered a contact lense more than 12 days ago and nothing. I has been sending emails and they don't respond. Avoid this web site or company.

Ordered my contact on March 25th, got a shipping notification on April 4th. The tracking information showed it was sitting in Miami for the next 9 days. I emailed them asking what was up and they could not give me an answer. They then offered to reprocess the order. I waited another few days and did not receive any shipping on the reprocessed order...

Make sure your refraction prescription is one year or less otherwise you will be charged a 10%restocking fee even though the glasses were not even made. See their policy below. CANCEL AN ORDER You may cancel your order for a full refund within 24 hours* of placing it by calling  1-800-248-9427. If your order has already been shipped, it cannot be canceled. You may...

Past orders went smoothly but something has changed with this company. I ordered a 90 day supply in mid February and after many calls (with no notifications from them) and promised shipments, claims of distributor problems, I canceled the order mid March after 1 month! Customer Service said refund would be given with in 24- 48 hours but finally just got the refund yesterday...

If I could have left less than one star I would have. Horrible company. Took a month to get my order. Called a week in and they said it’d ship in a few days. It didn’t ship till 3 weeks later. I no longer needed them by the time they got here. I have emailed the company multiple times about a return with no...

I DO NOT RECOMMEND THIS COMPANY. Tried to order for over a month, they took my $200, still have not received the order, and still have not gotten my money back. If you use this company, be prepared to be on top of them to get your order processed and shipped, or you'll have to be on top of them for your money back....