EzContacts Cover

EzContacts

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1.4 (40)
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24 reviews with 1 stars

40 reviews

 
(1)
 
(3)
 
(4)
 
(8)
 
(24)
Overall rating 
 
1.4
Product 
 
1.8  (40)
Selection 
 
1.9  (40)
Accessories 
 
1.1  (23)
Shipping 
 
1.2  (40)
Customer Service 
 
1.0  (34)
Value 
 
1.6  (40)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
24 results - showing 1 - 5
1 2 3 4 5
Ordering
Terrible customer service
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Terrible customer service.  Will never buy from them again.  Never received glasses, then told me it was between me and the post office to figure it out.  Every time I call the superviser is stepping out for lunch.  
Pros
None
Cons
Everything
Bottom Line
No, I would not recommend this to a friend.
D
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SCAM SITE
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
This company does NOT price match, while stating clearly on their site that they do! They have you make the purchase FIRST and then say the other site is offering a "promotional discount" that they WILL NOT match a promotion. Other sites are $20 cheaper a box! That lower price was offered on 4 other sites (promotional or not - I can buy elsewhere). Then the customer service put me on hold until I would hang up. HAD TO CANCEL THE ORDER THROUGH MY CREDIT CARD!!!! No one will respond. COMPLETE SCAM WEBSITE!
Pros
Nothing - scam site
Cons
LIES, NO ONE ANSWERS CUSTOMER SERVICE
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2
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They delay your shipping or scam you
Overall rating 
 
1.1
Product 
 
0.5
Selection 
 
0.5
Shipping 
 
0.5
Value 
 
3.0
I ordered a contact lense more than 12 days ago and nothing. I has been sending emails and they don't respond. Avoid this web site or company.
Pros
Nothing
Cons
Scam you
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Miami, FL
FA
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Garbage customer service!
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Ordered my contact on March 25th, got a shipping notification on April 4th. The tracking information showed it was sitting in Miami for the next 9 days. I emailed them asking what was up and they could not give me an answer. They then offered to reprocess the order. I waited another few days and did not receive any shipping on the reprocessed order (still haven't). So, I ended up having to order my contacts from another vendor. I then emailed EZContacts and asked them to cancel the reprocessed order and refund my money. They never responded to any emails. I went back into the original order on their website and asked them to refund my money and still have not gotten a response. They took my money and never sent my contacts and are now not even responding to my emails. And, when I try to call I get put on hold for over an hour until I hang up out of frustration. Don't purchase anything from them.






Pros
None
Cons
Slow shipping, contacts did not arrive, no response to requests for refund, calls to customer service yield hold music for over an hour
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2

About Me

Location
Peoria, AZ
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DO NOT buy from them
Overall rating 
 
1.0
Product 
 
1.0
Selection 
 
1.0
Accessories 
 
1.0
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
1.0
If I could have left less than one star I would have. Horrible company. Took a month to get my order. Called a week in and they said it’d ship in a few days. It didn’t ship till 3 weeks later. I no longer needed them by the time they got here. I have emailed the company multiple times about a return with no response. You’re constantly on hold with customer service. If you don't call right at 9am ET expect to wait on the phone for quite a while. I called at 9:03am and was on hold for an hour.
Pros
Cheap prices
Cons
Poor customer service, poor shipping times, does not reply to return emails only buying emails
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2
S
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24 results - showing 1 - 5
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