EzContacts Cover

EzContacts

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1.5 (38)
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User reviews

22 reviews with 1 stars

38 reviews

 
(1)
 
(3)
 
(4)
 
(8)
 
(22)
Overall rating 
 
1.5
Product 
 
1.9  (38)
Selection 
 
1.9  (38)
Accessories 
 
1.2  (21)
Shipping 
 
1.3  (38)
Customer Service 
 
1.0  (32)
Value 
 
1.6  (38)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
22 results - showing 1 - 5
1 2 3 4 5
Ordering
They delay your shipping or scam you
Overall rating 
 
1.1
Product 
 
0.5
Selection 
 
0.5
Shipping 
 
0.5
Value 
 
3.0
I ordered a contact lense more than 12 days ago and nothing. I has been sending emails and they don't respond. Avoid this web site or company.
Pros
Nothing
Cons
Scam you
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Miami, FL
FA
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Garbage customer service!
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Ordered my contact on March 25th, got a shipping notification on April 4th. The tracking information showed it was sitting in Miami for the next 9 days. I emailed them asking what was up and they could not give me an answer. They then offered to reprocess the order. I waited another few days and did not receive any shipping on the reprocessed order (still haven't). So, I ended up having to order my contacts from another vendor. I then emailed EZContacts and asked them to cancel the reprocessed order and refund my money. They never responded to any emails. I went back into the original order on their website and asked them to refund my money and still have not gotten a response. They took my money and never sent my contacts and are now not even responding to my emails. And, when I try to call I get put on hold for over an hour until I hang up out of frustration. Don't purchase anything from them.






Pros
None
Cons
Slow shipping, contacts did not arrive, no response to requests for refund, calls to customer service yield hold music for over an hour
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2

About Me

Location
Peoria, AZ
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DO NOT buy from them
Overall rating 
 
1.0
Product 
 
1.0
Selection 
 
1.0
Accessories 
 
1.0
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
1.0
If I could have left less than one star I would have. Horrible company. Took a month to get my order. Called a week in and they said it’d ship in a few days. It didn’t ship till 3 weeks later. I no longer needed them by the time they got here. I have emailed the company multiple times about a return with no response. You’re constantly on hold with customer service. If you don't call right at 9am ET expect to wait on the phone for quite a while. I called at 9:03am and was on hold for an hour.
Pros
Cheap prices
Cons
Poor customer service, poor shipping times, does not reply to return emails only buying emails
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2
S
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Fraud
Overall rating 
 
1.2
Product 
 
1.5
Selection 
 
1.5
Accessories 
 
1.0
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
1.0
FRAUD. I ordered 3 months ago and they charged my credit card and they never shipped my sunglasses and won’t return my calls or emails. It’s the worst customer service I’ve ever experienced. I am now filing a fraud report with my bank
Pros
None
Cons
Frauds
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
4 - 6

About Me

Location
California
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This company is a SCAM
Overall rating 
 
1.0
Product 
 
1.0
Selection 
 
1.0
Accessories 
 
1.0
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
1.0
this is by far the worst company i have ever bought from. they took my money before i even closed the web browser. i didn't get a confirmation email and i stayed on the phone wait line for more than 30 minutes before i even talked to a representative. i wouldn't recommend this store.
Pros
nothing
Cons
they take your money
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
north carolina
JM
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22 results - showing 1 - 5
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