EzContacts Cover

EzContacts

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7 reviews with 1 stars

13 reviews

 
(1)
 
(3)
 
(1)
 
(1)
 
(7)
Overall rating 
 
1.7
Product 
 
2.2  (13)
Selection 
 
2.1  (13)
Accessories 
 
0.9  (6)
Shipping 
 
1.5  (13)
Customer Service 
 
1.1  (9)
Value 
 
2.1  (13)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
7 results - showing 1 - 5
1 2
Ordering
Awful Customer Service
Overall rating 
 
0.9
Product 
 
1.0
Selection 
 
1.0
Accessories 
 
1.0
Shipping 
 
0.5
Customer Service 
 
1.0
Value 
 
1.0
Prices are good but not worth the headache! Do not order from them.
Pros
none
Cons
awful customer service
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
3

About Me

Location
Florida
C
Report this review Comments (0) | Was this review helpful to you? 0 0
Do NOT use this company
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Shipping 
 
0.5
Value 
 
0.5
DO NOT order from this company.  I placed an order before 2pm EST on a Thursday, and the website said the order would be processed the same day.  They apparently did not process it until the following Monday.  It would not be a huge deal except for the fact that I paid $35 for 1-day shipping.  It is now 5 days later and I still have no package.  I called customer service and waited in queue for awhile, as I was the 71st caller in line.  When I finally reached someone, she continued to argue with me rather than refunding my money like any good company would have done.  They need to correct the information on their website, which is false and misleading, and they need to work on customer service.
Pros
No Pros - Would Give Zero Stars if I could
Cons
False Shipping Policy
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2

About Me

Location
Florida
N
Top 100 Reviewer 1 reviews
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DO NOT BUY FROM THEM!!!
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Ordered from here because of the "promise" of quick shipping.  I was told around 5 business days. It's now been 17 days and I am leaving for a trip tomorrow without the contacts!! My prescription has since expired so no hope of getting them elsewhere before I leave. Never again!! 
Pros
NOTHING
Cons
They are complete frauds!
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
MA
M
Top 100 Reviewer 1 reviews
Report this review Comments (0) | Was this review helpful to you? 2 1
DO NOT ORDER FROM THIS SUPPLIER
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Do not order contacts from this supplier. I placed my order back in middle of September for basic contact lenses that's commonly available for my prescription. Still to this day, October 25th. I still haven't received the correct order. I contacted their customers service at least fives times, they all say the same thing. I need to contact the shipper warehouse someplace in who's know where...oh we'll definitely going to get this out to you, you don't need to speak to a supervisor..bla bla. If they keep this up, I might just going to dispute the charge with my credit card company and tell them it's a fraud. Lesson learn, pay a little more money to supplier that would actually provide your order on time and don't screw it up!!!!!
Pros
Price is ok
Cons
Customer service terrible, long wait, not holding up to promise
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
TX
Report this review Comments (0) | Was this review helpful to you? 6 1
Do Not Buy From This Company
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
 This company has done nothing but repeatedly lied to me. They said it would be easy to add prescription lenses to a pair of frames I previously purchased from them. They will have my order 5 weeks on 10/22/2018. They keep lying about shipping date and refuse to give me a refund after repeated requests. I am out almost $200 and have no glasses to show for it for my son. I regret ever going with a company online. They have ruined all online prescription glasses company. I will never go with another one. Junry, Molly and Roy have lied to me so many times over the past 5 weeks. 
Pros
Nothing
Cons
Everything
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Missouri
J
Report this review Comments (0) | Was this review helpful to you? 3 0
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