EzContacts Cover

EzContacts

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1.4 (30)
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6 reviews with 2 stars

30 reviews

 
(1)
 
(3)
 
(2)
 
(6)
 
(18)
Overall rating 
 
1.4
Product 
 
1.8  (30)
Selection 
 
1.9  (30)
Accessories 
 
1.0  (15)
Shipping 
 
1.3  (30)
Customer Service 
 
1.0  (25)
Value 
 
1.6  (30)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
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Comments
6 results - showing 1 - 5
1 2
Ordering
Oasys contacts
Overall rating 
 
1.5
Product 
 
1.0
Selection 
 
1.0
Accessories 
 
1.0
Shipping 
 
4.0
Customer Service 
 
1.0
Value 
 
1.0
 I ended up getting a ulcer in my eye from the contacts. I checked out the box and it looks like it’s not from USA. Tried them one more time and they made my eyes dry and irritated. 
Pros
Quick service
Cons
Contacts not made the same as others
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
California
C
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19 days and waiting!
Overall rating 
 
2.3
Product 
 
5.0
Selection 
 
5.0
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
This is the third time I've order contacts through Ezcontacts.  The delays are getting worse each time.  The orders are processed quickly but each time they haven't had the contacts (DAILIES AQUACOMFORT PLUS CONTACTS) in stock.  I placed this order on February 6th and as of today, February 25th, the order hasn't shipped.  The CS representative claimed the manufacturer/supplier's issue.  That's what they said the on the last order!  I have never been contacted a single time regarding this order. Not once!  They make the following claim on their web-site..."If your order will experience a delay due to a backorder, credit card verification problem, or availability problem then we will notify you via e-mail within 24 hours."  They have never contacted me.  They now claim that my order should be in stock in 5-7 business days.  I'm throwing the BS flag on that!  I would not recommend this company to anyone....ever.  Horrible customer service.  I've rated it a .5 value because although they are cheap, you never get the product!  
Pros
cheap
Cons
order has taken unreasonably long to ship (19 days) and it's still not available
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2

About Me

Location
Connecticut
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Worst EVER!!!!!!!
Overall rating 
 
1.5
Product 
 
1.5
Selection 
 
1.5
Accessories 
 
1.5
Shipping 
 
1.5
Customer Service 
 
1.5
Value 
 
1.5
Worst service ever, misleading about shipping speed, completely unresponsive to emails, chat or phone call, so can't get ANY ANSWERS WHATEVER!!!! Waste of time, order never shipped for two weeks. Needed it in time to take with me on a trip, was misled into thinkingt it would arrive in time, BOY WAS I WRONG. VERY HARD TO GET IN CONTACT WITH COSTUMER SERVICE!!!! go somewhere else unless you want to be waiting forever I mean literally forever to get your contacts or glasses. Also waited for an hour to speak with someone on the phone and then it just mysteriously hung up when it was my turn. I was so pissed
Pros
Nothing
Cons
Everything
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
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Fraudulent
Overall rating 
 
2.2
Product 
 
1.5
Selection 
 
3.0
Accessories 
 
2.0
Shipping 
 
2.5
Customer Service 
 
2.0
Value 
 
2.0
They have terrible customer service by phone email and live chat
Pros
You don’t get product or refund!
Cons
None
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Florida
G
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Defective lenses but charging a restocking fee and return shipping
Overall rating 
 
2.3
Product 
 
1.5
Selection 
 
4.0
Shipping 
 
2.0
Customer Service 
 
1.5
Value 
 
2.5
I received the RX sunglasses but had difficulty seeing with them so I brought them to my optometrist and asked them to test the lenses. They confirmed that the rx is correct but that the lenses are made out of a material they haven't seen before and there are major waves and distortion in the lenses. She had trouble reading the Rx due to the waves and said she has never seen this material lens before. This explains why I'm having a hard time focusing and everything seems too far or too near. I contacted EzContacts requesting a refund or replacement if they'll use the correct material and eliminate the waves. I had to send 4 emails over 4 days before receiving a response days later. I was given a canned response explaining how to return them. No explanation or offer to replace or exchange them. I then responded asking for a return shipping label due to to defective lenses (per their terms and conditions on their website, they supply a return shipping label for defective items), as well as an update on the other glasses in my order which I  asked to cancel once witnessing the poor quality of lenses of my sunglasses, but I didn't get a response. A day later I received a response that my other pair of glasses had shipped despite requesting to cancel them 4 days earlier. Another day later I received a response to my email saying that I should upgrade to $29 Polycarbonate lenses to prevent the waves but a supervisor said they would do them for $20. I don't need polycarbonate lenses because my prescription is minimal (—1) meaning my lenses aren't thick, especially in wayfer style frames. I Also don't need impact resistant lenses as I would rarely wear the Rx sunglasses. Instead of making the situation right and fixing the problem on my $350 order, they're wanting me to pay return shipping for their incorrectly made, defective lenses, and either a restocking fee or a fee to upgrade my rx sunglasses lenses to polycarbonate that I don't need - also confirmed by my optometrist and a second opinion. I'm furious as I've ordered contact lenses from EzContacts for years with no issues whatsoever. Now I have to wait till January 25th to receive the other glasses in my order to find out if the lenses were made correctly and out of a suitable material. I place my order December 31st. 26 days is too long. I spend about $400 to $600 annually on my contacts and glasses and EzContacts has officially lost my business forever. Never again.
Pros
They look authentic, contact lenses correct, great prices
Cons
Rx Sunglasses lenses have waves and distortion, Rx sunglass lenses made from strange material, several days till customer service responds, website says they cover return shipping on defective items b
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
4 - 6

About Me

Location
Miami
A
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