EzContacts Cover

EzContacts

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1.4 (40)
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8 reviews with 2 stars

40 reviews

 
(1)
 
(3)
 
(4)
 
(8)
 
(24)
Overall rating 
 
1.4
Product 
 
1.8  (40)
Selection 
 
1.9  (40)
Accessories 
 
1.1  (23)
Shipping 
 
1.2  (40)
Customer Service 
 
1.0  (34)
Value 
 
1.6  (40)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
8 results - showing 1 - 5
1 2
Ordering
Awful Experience
Overall rating 
 
2.1
Product 
 
3.5
Selection 
 
4.0
Accessories 
 
1.0
Shipping 
 
1.5
Customer Service 
 
1.0
Value 
 
1.5
I DO NOT RECOMMEND THIS COMPANY. Tried to order for over a month, they took my $200, still have not received the order, and still have not gotten my money back. If you use this company, be prepared to be on top of them to get your order processed and shipped, or you'll have to be on top of them for your money back.

Details for those interested: I placed an order on 2/23/19. I had trouble getting this order approved by my eye doctor, so I requested a copy of my prescription which I uploaded to my account. After not receiving approval, I reached out through the messaging option on their website on 3/18. After not receiving a response, I emailed directly on 3/20. 4 days later, on 3/24, I received an email from a representative stating "Your order is already being processed by our supplier and will ship directly from them shortly. We are just waiting for the tracking number which will be sent to you automatically. Rest assured that I have already notified the appropriate department to prioritize your order." I waited for 3 days and still did not receive a tracking number, and finally called on 3/28. After hanging up three times due to extensive (20+ minute) wait times, I was finally able to talk to a representative. She informed me that she saw I had been waiting on this order for over a month and assured me that the facility was waiting on the order from the manufacturer. She told me that my order had been prioritized and I would receive a tracking number within 2-3 business days. On 4/1, I received an email saying that my order had been cancelled, per my request. I am beyond shocked that I have one representative telling me that my order is being prioritized on a Thursday, and then another one telling me that my order has been cancelled the following Monday. As of 4/7, I STILL DONT HAVE CONTACTS OR MY MONEY BACK
Pros
When they actually get you the product, it's great, offer free shipping
Cons
Lack of customer service, lack of communication, extensive shipping times
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2

About Me

Location
Texas
K
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THE WORST!
Overall rating 
 
1.5
Product 
 
1.5
Selection 
 
1.5
Accessories 
 
1.5
Shipping 
 
1.5
Customer Service 
 
1.5
Value 
 
1.5
3rd order, never shipped.  No response.  FRAUD COMPANY!  Shop elsewhere if you’re smart!
Pros
None
Cons
Order not shipped. SCAM
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
3

About Me

Location
Alaska
J
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Oasys contacts
Overall rating 
 
1.5
Product 
 
1.0
Selection 
 
1.0
Accessories 
 
1.0
Shipping 
 
4.0
Customer Service 
 
1.0
Value 
 
1.0
 I ended up getting a ulcer in my eye from the contacts. I checked out the box and it looks like it’s not from USA. Tried them one more time and they made my eyes dry and irritated. 
Pros
Quick service
Cons
Contacts not made the same as others
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
California
C
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19 days and waiting!
Overall rating 
 
2.3
Product 
 
5.0
Selection 
 
5.0
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
This is the third time I've order contacts through Ezcontacts.  The delays are getting worse each time.  The orders are processed quickly but each time they haven't had the contacts (DAILIES AQUACOMFORT PLUS CONTACTS) in stock.  I placed this order on February 6th and as of today, February 25th, the order hasn't shipped.  The CS representative claimed the manufacturer/supplier's issue.  That's what they said the on the last order!  I have never been contacted a single time regarding this order. Not once!  They make the following claim on their web-site..."If your order will experience a delay due to a backorder, credit card verification problem, or availability problem then we will notify you via e-mail within 24 hours."  They have never contacted me.  They now claim that my order should be in stock in 5-7 business days.  I'm throwing the BS flag on that!  I would not recommend this company to anyone....ever.  Horrible customer service.  I've rated it a .5 value because although they are cheap, you never get the product!  
Pros
cheap
Cons
order has taken unreasonably long to ship (19 days) and it's still not available
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2

About Me

Location
Connecticut
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Worst EVER!!!!!!!
Overall rating 
 
1.5
Product 
 
1.5
Selection 
 
1.5
Accessories 
 
1.5
Shipping 
 
1.5
Customer Service 
 
1.5
Value 
 
1.5
Worst service ever, misleading about shipping speed, completely unresponsive to emails, chat or phone call, so can't get ANY ANSWERS WHATEVER!!!! Waste of time, order never shipped for two weeks. Needed it in time to take with me on a trip, was misled into thinkingt it would arrive in time, BOY WAS I WRONG. VERY HARD TO GET IN CONTACT WITH COSTUMER SERVICE!!!! go somewhere else unless you want to be waiting forever I mean literally forever to get your contacts or glasses. Also waited for an hour to speak with someone on the phone and then it just mysteriously hung up when it was my turn. I was so pissed
Pros
Nothing
Cons
Everything
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
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