EzContacts Cover

EzContacts

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1.4 (40)
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4 reviews with 3 stars

40 reviews

 
(1)
 
(3)
 
(4)
 
(8)
 
(24)
Overall rating 
 
1.4
Product 
 
1.8  (40)
Selection 
 
1.9  (40)
Accessories 
 
1.1  (23)
Shipping 
 
1.2  (40)
Customer Service 
 
1.0  (34)
Value 
 
1.6  (40)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
4 results - showing 1 - 4
Ordering
SLOW to ship and SLOW to refund
Overall rating 
 
2.6
Product 
 
4.5
Selection 
 
4.0
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
3.5
Past orders went smoothly but something has changed with this company. I ordered a 90 day supply in mid February and after many calls (with no notifications from them) and promised shipments, claims of distributor problems, I canceled the order mid March after 1 month! Customer Service said refund would be given with in 24- 48 hours but finally just got the refund yesterday after 1 month!
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
3

About Me

Location
Chicago
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DO NOT ORDER FROM HERE!
Overall rating 
 
3.1
Product 
 
5.0
Selection 
 
4.5
Accessories 
 
4.5
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
2.5
Don't expect anything on time or to be able to reach customer service, you will sit on hold for hours to be disconnected, chat will disconnect you when you ask for a manager to contact you, and don't dare complain that no one told you your stuff was on back order and it would be over a month before you received it ! ! !
Pros
NONE
Cons
AWEFUL CUSTOMER SERVICE
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
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Terrible Customer Service, Awful Shipping Policies
Overall rating 
 
3.1
Product 
 
5.0
Selection 
 
5.0
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
3.5
I placed my original order on January, 26 for a 6 months supply of contacts. I ordered regular shipping, which was stated to take between 5-7 business days.  On January, 27th I received an email requesting my current prescription. As I had not yet received my updated prescription, I called the 1-800 number on February 4th once I had and spoke with a representative named Olive Joy. I explained my mistake and that I was now running low on contacts. The representative kindly told me that they would expedite shipping, which would take 1-2 business days. I composed an email that contained my current prescription. From that date on, I received several emails from 3 additional representatives (Reno, Ken, and Benz) requesting my prescription. I responded to each email with my current prescription and asked if additional information was needed. I received various responses depending on the representative, ranging from “ok” to “your order cannot be fulfilled at the time.” A full week later, I received an email stating that my contacts had been sent for shipping. I called the company to inquire about the delay and had a terrible customer service experience. The representative rudely explained that there was an additional processing time during which the shipment would need to be prepared to be sent to the post office. I found this surprising considering that my order confirmations stated that my contacts would arrive in 5-7 business days, or 1-2 business days with the expedited shipping I was offered. Additional preparation time was not accounted for in the descriptions, receipts, or summaries. During the call I requested to speak to a manager several times before the request was honored. Eventually after discussing it with the manager for some time, he stated that there was nothing that could be done, as the order had left for shipping, despite acknowledging that the processing time had not being disclosed when delivery was estimated.  The manager offered a 1 month supply of contacts as recompense. I have not received this order or an email confirmation in regard to it yet. My original order eventually arrived on February 14; 20 days after I put in my original order and 10 days after I provided my prescription and was promised expedited 1-2 day shipping. At this point I had run out of contacts. This was problematic, as I’m prohibited from wearing glasses to work. Overall this was a terrible experience and I do not recommend this company. 
Pros
Excellent selection, initially seemed to be good price
Cons
Terrible Customer Service, terrible shipping
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Richmond, VA
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Great prices, SLOW shipping, less than stellar customer service
Overall rating 
 
3.0
Product 
 
5.0
Selection 
 
5.0
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
4.0
I ordered from this company solely based on price. I mean, what else really is there to base a contacts order on... they are what they are. I ordered on 11/2, submitted the signed prescription with the contacts so I wouldn't have any waiting period. I was told I'd have them in 5-7 days. 19 days and 3 semi-threatening phone calls later, I finally got them. I couldn't even find a phone number for them until I went to dispute the credit card charge and saw their number listed. Called and was given excuses. They told me that because I have an astigmatism my contacts were hard to get. Umm, no. I've been wearing contacts for 25 years and that is not true. They changed the status of my order to "shipped" after I called, but they weren't because there was still no tracking #. I basically ended up calling back and threatening to dispute the credit card charge if I didn't have a valid tracking number within 24 hours. They finally produced a number and I got my contacts. Great value but I would not order from them again!
Pros
The value is great, no crazy handling fee
Cons
Took forever to ship, customer service just gave me excuses
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Nashville, TN
DP
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