GlassesUSA

GlassesUSA

Hot
 
0.0
 
2.2 (31)
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User reviews

12 reviews with 1 stars
31 reviews
 
10%
 
29%
 
3%
 
19%
 
39%
Overall rating
 
2.2
Product
 
2.5(31)
Selection
 
3.3(31)
Accessories
 
2.1(15)
Shipping
 
2.2(31)
Customer Service
 
1.0(20)
Value
 
2.1(31)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
12 results - showing 11 - 12
1 2 3
Ordering
Company is a scam
Overall rating
 
0.5
Product
 
0.5
Selection
 
0.5
Accessories
 
0.5
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
I ordered some prescription glasses from them. On their web site they say they have a 100% money back guarantee. When I finally received the glasses, they were the wrong prescription and the frames didn't fit my face. After some back and forth, I realized they did not have a frame that would fit my face, and they demonstrated themselves to be incapable of making my no-line trifocal. I asked for my money back after following all of their return policies to the letter. They refused to give my money back.  It appears I have wasted several hundred dollars!  This place is a scam!
Cons
Poor customer service. Doesn't follow their own guarantee
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Colorado
B
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DO NOT BUY FROM THESE LYING CROOKS
Overall rating
 
0.8
Product
 
0.5
Selection
 
2.5
Accessories
 
0.5
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
Website clearly states, 3 days to produce single vision. After waiting 10 business days I called to find out why I haven't received final production notification. They respond one of the coatings increases it to 6 days production time, I asked why it wasn't done after 10 days then. They couldn't tell me. It has now been 14 business days and I just received notice they finally made them, and that I need to wait at least another week!?

Horrendous customer service, false advertisement, and bold faced lying to customers. Why would anyone shop here? Only if your dazzled by a deceitful website and haven't noticed the thousands of people complaining about the poor service of this company.
Pros
Absolutely none. PERIOD
Cons
EVERYTHING
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
PO
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12 results - showing 11 - 12
1 2 3