GlassesUSA

GlassesUSA

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2.2 (31)
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6 reviews with 2 stars
31 reviews
 
10%
 
29%
 
3%
 
19%
 
39%
Overall rating
 
2.2
Product
 
2.5(31)
Selection
 
3.3(31)
Accessories
 
2.1(15)
Shipping
 
2.2(31)
Customer Service
 
1.0(20)
Value
 
2.1(31)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
6 results - showing 1 - 5
1 2
Ordering
Horrible customer service!
Overall rating
 
1.6
Product
 
1.0
Selection
 
3.0
Accessories
 
2.0
Shipping
 
1.5
Customer Service
 
1.0
Value
 
1.0
I returned my glasses for an exchange because I could not see distance clearly. I sent several emails and called them multiple times asking one question. "were the glasses made correctly or is the prescription wrong" ? I am absolutely positive they are going to send my original glasses back to me and claim that they remade them. They didn't respond to most of my emails, when they did respond the answer was completely irrelevant to the question I asked. Customer service can not answer questions over the phone. When I call I'm told that a manager is currently unavailable to talk, a manager will return my call the same day. No one has returned my phone calls. The return policy is 100% refund on 1st returns only. If you need to return them a 2nd time you can only get a store credit. My advise to everyone is. Buy your glasses somewhere else. if you buy them from GlassesUSA and need to return them, TAKE THE REFUND! DO NOT EXCHANGE THEM!

I received my replacement glasses after almost one month. I paid extra for the 1.6 Progressive lenses. The replacement glasses are the cheaper Progressive 1.5 lenses. The replacement glasses also do not have the blue light blocking option, I paid extra for that on my original pair. I highly doubt the smudge resist coating is on the new glasses as well. DO NOT BUY YOUR GLASSES FROM GLASSESUSA.COM!

Cons
Horrible customer service
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Downers Grove
BS
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No adjustments & hellish returns
Overall rating
 
2.0
Product
 
2.5
Selection
 
4.0
Accessories
 
2.5
Shipping
 
2.0
Customer Service
 
0.5
Value
 
0.5
I gave this company a chance, and the lack of being able to adjust the frames makes mail order glasses useless. They offer no adjustment services for bow fitment or anything else. So, returned the items and expected a refund within a few days. Just contacted their live chat, and was told a number of times to be patient, the 30 days wait for refund is something I "agreed" to as it is their policy ... so, they want to hold on to your funds for weeks, up to a month!!! CROOKED. Returns are simple, you get the product back, and you execute the return of funds ... they do not do this.   Glasses came out of Cali, returns went to Illinois, and they say they're located in NY.  What that equates to is; they are middle men, and you can find better prices and services with another company, or even locally.  This company is irrelevant and crooked.
Pros
Didn't have to leave the house
Cons
No adjustment services, keeps refund 30 days after return received
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Wi
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Not made in USA
Overall rating
 
1.8
Product
 
2.5
Selection
 
3.0
Accessories
 
2.0
Shipping
 
1.0
Customer Service
 
1.0
Value
 
1.0
Ironic glasses USA not from USA
Pros
Laziness
Cons
Shipping from Thailand
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
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Scammers - Dont even try - takes 30 days to get refund
Overall rating
 
2.0
Product
 
2.0
Selection
 
3.0
Accessories
 
3.0
Shipping
 
3.0
Customer Service
 
0.5
Value
 
0.5
OMG - this place has a feel of bait and switch all over it. 
But not before you purchase - they will be very nice to you - yes sir we price-match the frames - no issues. 
Guess what - they dont. Here is the thing - you go for prescription sunglasses, and pay separately for prescription lenses - regardless of original lenses on said sunglasses.  SO say you select model xxx ray-ben, brown, Large, with polarized lenses, all good, now you add prescription lenses(for which you pay separately), ok. Now you go find a competitor with same model xxx ray-ben, brown, Large, with polarized lenses and submit for price-match - guess what, you are SOL. You get an email that your price match is not identical, because you added and paid separately for - prescription lenses. Thats a hell of a scam...
Gets better, before purchasing, I called and asked if they would pricematch original glasses if I add prescription lenses - the answer was - YES. so forget about it - dont even bother with theses scammers. GlassesUSA - what a shame.
Pros
Good selection
Cons
Terrible customer service - dont even bother
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Connecticut
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Very Bad Customer Service for Returns
Overall rating
 
1.7
Product
 
2.5
Selection
 
2.5
Accessories
 
2.5
Shipping
 
1.5
Customer Service
 
0.5
Value
 
0.5
Customer Service is really bad, took two weeks of emailing them back and forth to get a return figured out. Main issue is that the people answering the emails and calls are not authorized to do anything and have to "put in a request" to fix anything. This took multiple people and days for each question. When I finally got a manager involved they issued a return for the wrong order. I reordered with EyeBuyDirect.com and have a much better experience without the games of "coupons" to get the price where it should be anyway. 
Cons
Customer Service is really bad, took two weeks of emailing them back and forth to get a return figured out. Main issue is that the people answering the emails and calls are not authorized to do anythi
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2

About Me

Location
Tracy, Ca
BL
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