GlassesUSA

GlassesUSA

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2.5 (22)
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7 reviews with 1 stars

22 reviews

 
(3)
 
(9)
 
(1)
 
(2)
 
(7)
Overall rating 
 
2.5
Product 
 
3.0  (22)
Selection 
 
3.4  (22)
Accessories 
 
2.1  (9)
Shipping 
 
2.6  (22)
Customer Service 
 
1.2  (11)
Value 
 
2.7  (22)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
7 results - showing 1 - 5
1 2
Ordering
I cancelled the next day...
Overall rating 
 
1.3
Product 
 
2.0
Selection 
 
2.0
Accessories 
 
1.0
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
1.0
I cancelled my order the next day. After multiple calls to correct my order not showing to be cancelled, nothing was done. We are talking at least 10 calls. They then sent the glasses anyways. They told me to get my refund as requested, I would have to send in what they sent me and wait another 30 days for the process to start all over again. I was offered nothing for the headache or time involved in trying to get my refund... or how much time I spent trying to get them to stop the process on the glasses they were still making. This whole process took about a month. I still have the glasses I didn’t want. I’m just over it.
Cons
Correcting errors, customer service
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
J
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HORRIBLE
Overall rating 
 
1.4
Product 
 
1.0
Selection 
 
2.5
Shipping 
 
2.5
Customer Service 
 
0.5
Value 
 
0.5
Even though they state a "no questions asked" refund don't expect one. The lenses were defective and I cannot get a return call or refund. Customer service personnel is rude and completely unhelpful.
Pros
Cheap glasses, large selection
Cons
Worst customer service ever!
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Wi
G
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Worst Customer Service!
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
I ordered glasses 10/23; 10/24 they sent me an email detailing the timeline which stated my glasses wont ship for 5-7 business days. I had paid expedited shipping which meant I expected to receive them within 5-7 days. They weren't going to here in time for a vacation and then I have an appointment to update my rX so I figured we may as well cancel and I'll order when I get back. On 10/24 I cancelled. On 10/24 I received an email from their customer service team telling me I need to fill out RMA I can get refund or credit and have nothing to return since they aren't made. I said ok, I'll take store credit since I was going to order a new pair anyway. On 10/29 I received a shipping notification. I called and spoke to 2 people who both said they were made and shipped and I have to return them if I want my refund. I explained they were never supposed to have been made in the first place. They admitted it was their fault, still won't refund or credit and now I have to pay for a shipping label back. They BOTH admitted it was their system's fault and still refuse to offer even halfway decent customer service. Filed a chargeback with my bank and will never order from these people again. 
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
3

About Me

Location
TX
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Cheaters Incorporated!!!
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Orders never arrive, when you call or write to costumer service they just lie about the status. I even reported them to the Better Business Bureau and the company never responded. No tracking number is provided or apologies for their bad service.
STAY AWAY FROM THEM!!!

I call this company SWINDLING INC.
Pros
nothing because the product never arrived
Cons
everything
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2

About Me

Location
Puerto Rico
J
Top 100 Reviewer 1 reviews
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Company Does Not Deserve To Exist!
Overall rating 
 
1.4
Product 
 
1.0
Selection 
 
2.5
Accessories 
 
2.5
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
0.5
Thank goodness it doesn't happen very often in life, but you occasionally run across one of those companies that should not exist because they have a horrible company culture and do not get anything right! Glasses USA is one of those companies. They seem to endeavor to find a problem with your order so that they can stop it from going to production. There is a very noticeable amount of infighting between the internal departments, calling each other incompetent idiots in front of customers. In my two experiences with the company (each with an order for two pairs of glasses); they charge your credit card immediately, but lose the order and took nine weeks to fulfill one order and eight weeks to fill the other. The final order, they sent two pairs of sunglasses when one was supposed to be normal glasses with transition lenses; and it was silver instead of gold. (I have never owned a pair of silver glasses in my life.) And if you need warranty service, it took over five phone calls and eleven emails over eight weeks to get their attention! So am I supposed to send the glasses that need replacing and let them lose them and forget all about it? That would be foolish, wouldn't it? My advice, run, don't walk, away from Glasses USA! And they have existed for ten years now? Horrible company that does not deserve to exist because they do not care whatsoever about their customers!
Pros
Selection
Cons
Customer Service, Delivery Time, Order Accuracy
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2

About Me

Location
Marianna, FL
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