GlassesUSA

GlassesUSA

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2.3 (28)
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10 reviews with 1 stars

28 reviews

 
(3)
 
(9)
 
(1)
 
(5)
 
(10)
Overall rating 
 
2.3
Product 
 
2.7  (28)
Selection 
 
3.2  (28)
Accessories 
 
2.2  (13)
Shipping 
 
2.3  (28)
Customer Service 
 
1.0  (17)
Value 
 
2.3  (28)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
10 results - showing 1 - 5
1 2
Ordering
Never again.
Overall rating 
 
1.1
Product 
 
0.5
Selection 
 
3.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
I've had an overall poor experience with GlassesUSA. Beginning with trying to jump through hoops to obtain my glasses after calling customer service to have my shipping address changed due to a sudden move, being told that the changes would be forwarded to the shipping department, then watching my tracking info several days later show that my glasses were being shipped to my Ex's home. I contacted customer service again several times to explain that I had changed my shipping address (and also billing address which they sure got that one right) and that my glasses were shipped to a home in a different state than myself to no result. I stopped receiving updates on the progress of my service ticket. I turned to my last resort of contacting my Ex's family to have them ship the glasses to me. Arriving extra bubble-wrapped and safe (The original packaging still sealed), I began wearing one pair, storing the other away for when I'd want to change pairs. Today I just pulled the stored pare out of their case to find that the frames had broken in two different places and are entirely unusable. I will not be purchasing anything from GlassesUSA in the future. 
Pros
Large online selection, try on tool
Cons
Poor quality frames, poor construcion, poor customer service, no service ticket resolution
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Ohio
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THEY DELETED MY PEUCHASE AND SHIPPING CONFIRMS FROM MY INBOX AFTER I COMPLAINED!!!
Overall rating 
 
0.8
Product 
 
1.0
Selection 
 
0.5
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
0.5
I ordered a pair of RayBan New Wayfarer prescription sunglasses. When they arrived they appeared to be knockoff frames- brittle, flimsy plastic frames that were so large they fit outside of my ears. (I tried the same glasses  on in a department store- different material (nylon), and a proper fit). I notified the company that I was returning them and printed out a label, then shipped them back to Glassesusa. The next day, ALL OF THE EMAILS CONNECTED TO THE TRANSACTION DISAPPEARED FROM MY EMAIL INBOX!!! No purchase confirmation, no shipping notice, nothing- all gone from my inbox. I searched and came up with 20+ promotional emails from them, but all records of my purchase were set to auto delete (or manually deleted with the gmail unsend feature?). I've never seen a company so sketchy. I have a complaint in to PayPal, and I'm waiting for a resolution, but I'll say this- Don't do business with this company!!!
Pros
None
Cons
They sent me knockoff RayBan Frames!!!
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Connecticut
RS
Report this review Comments (0) | Was this review helpful to you? 1 1
So bad.
Overall rating 
 
1.0
Product 
 
0.5
Selection 
 
2.0
Accessories 
 
2.0
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Shipping took a long time with almost no updates through the provided tracking number. Received the glasses, and they were comically bad. It was almost as if the lenses were set crooked in the frames, causing my sight to be very distorted. Actually ended up taking them with me when I went to buy new glasses and the optometrist agreed that the lenses didn't even match the prescription number I provided.

The return policy on the website states that you can return your first order within 14 days, no questions asked for a 100% money back guarantee. Shipped out the glasses about a week after receiving them, using the return shipping label that THEY provided.

A few weeks go by, and I still haven't received any kind of update on the return process. Reached out to them, only to be told they supposedly never received my glasses and can't help me. They are asking for proof that I sent the glasses, but I'm not really sure how to do that since I used the shipping label that they provided to me. It's not like my mailbox prints out a receipt when I put things in it. 

Overall, it's trash and I guess a good lesson in trying to cut corners. I'll just stick with going to the optometrist. The only silver lining is that now I know the process on how to dispute things through my bank, I guess? 

Cons
Bad customer service, poor lenses, poor return process
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Atlanta, GA
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I cancelled the next day...
Overall rating 
 
1.3
Product 
 
2.0
Selection 
 
2.0
Accessories 
 
1.0
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
1.0
I cancelled my order the next day. After multiple calls to correct my order not showing to be cancelled, nothing was done. We are talking at least 10 calls. They then sent the glasses anyways. They told me to get my refund as requested, I would have to send in what they sent me and wait another 30 days for the process to start all over again. I was offered nothing for the headache or time involved in trying to get my refund... or how much time I spent trying to get them to stop the process on the glasses they were still making. This whole process took about a month. I still have the glasses I didn’t want. I’m just over it.
Cons
Correcting errors, customer service
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
J
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HORRIBLE
Overall rating 
 
1.4
Product 
 
1.0
Selection 
 
2.5
Shipping 
 
2.5
Customer Service 
 
0.5
Value 
 
0.5
Even though they state a "no questions asked" refund don't expect one. The lenses were defective and I cannot get a return call or refund. Customer service personnel is rude and completely unhelpful.
Pros
Cheap glasses, large selection
Cons
Worst customer service ever!
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Wi
G
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