GlassesUSA

GlassesUSA

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0.0
 
2.2 (31)
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12 reviews with 1 stars
31 reviews
 
10%
 
29%
 
3%
 
19%
 
39%
Overall rating
 
2.2
Product
 
2.5(31)
Selection
 
3.3(31)
Accessories
 
2.1(15)
Shipping
 
2.2(31)
Customer Service
 
1.0(20)
Value
 
2.1(31)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
12 results - showing 1 - 5
1 2 3
Ordering
takes forever to get glasses...if you get them
Overall rating
 
1.4
Product
 
0.5
Selection
 
5.0
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
Takes forever to get the glasses.
First they shipped me an empty box.
No kidding an empty box. Ok, it wasnt empty, it had a case in it. but no glasses.
Waited 30 minutes on hold to speak with someone who didn't have a clear command of the english language. Couldn't understand a word they said.
Then I went through the chat to see if I could figure out what happened.
They said a mistake was made.
The would have to remake the glasses and it would be another 2 weeks.
Shipping is through USPS and it takes at least a week.
So after a month I may....or may not get the glasses.
Also be aware of the $7.95 glasses case they stick on to your order. 
I didn't even realize it was stuck on my bill.
Pros
dunno
Cons
Fraud?
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Winchendon, Ma
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Limited Warrenty
Overall rating
 
1.3
Product
 
2.0
Selection
 
2.0
Accessories
 
1.0
Shipping
 
0.5
Customer Service
 
1.0
Value
 
1.0
Glasses were nice, prescription was right however they only stand behind the quality for 14 days.  I ordered rimless glasses and the wire broke after two months.  After contacting them, they said they would give a 50% credit but do not cover fixing the glasses.  I'm not looking to give them more money rather fix the glasses.  Go to a store, in the long run your better off because they will fix minor breaks.
Pros
Short Term OK
Cons
Long Term Not
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Online
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Never again.
Overall rating
 
1.1
Product
 
0.5
Selection
 
3.5
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
I've had an overall poor experience with GlassesUSA. Beginning with trying to jump through hoops to obtain my glasses after calling customer service to have my shipping address changed due to a sudden move, being told that the changes would be forwarded to the shipping department, then watching my tracking info several days later show that my glasses were being shipped to my Ex's home. I contacted customer service again several times to explain that I had changed my shipping address (and also billing address which they sure got that one right) and that my glasses were shipped to a home in a different state than myself to no result. I stopped receiving updates on the progress of my service ticket. I turned to my last resort of contacting my Ex's family to have them ship the glasses to me. Arriving extra bubble-wrapped and safe (The original packaging still sealed), I began wearing one pair, storing the other away for when I'd want to change pairs. Today I just pulled the stored pare out of their case to find that the frames had broken in two different places and are entirely unusable. I will not be purchasing anything from GlassesUSA in the future. 
Pros
Large online selection, try on tool
Cons
Poor quality frames, poor construcion, poor customer service, no service ticket resolution
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Ohio
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THEY DELETED MY PEUCHASE AND SHIPPING CONFIRMS FROM MY INBOX AFTER I COMPLAINED!!!
Overall rating
 
0.8
Product
 
1.0
Selection
 
0.5
Shipping
 
1.0
Customer Service
 
1.0
Value
 
0.5
I ordered a pair of RayBan New Wayfarer prescription sunglasses. When they arrived they appeared to be knockoff frames- brittle, flimsy plastic frames that were so large they fit outside of my ears. (I tried the same glasses  on in a department store- different material (nylon), and a proper fit). I notified the company that I was returning them and printed out a label, then shipped them back to Glassesusa. The next day, ALL OF THE EMAILS CONNECTED TO THE TRANSACTION DISAPPEARED FROM MY EMAIL INBOX!!! No purchase confirmation, no shipping notice, nothing- all gone from my inbox. I searched and came up with 20+ promotional emails from them, but all records of my purchase were set to auto delete (or manually deleted with the gmail unsend feature?). I've never seen a company so sketchy. I have a complaint in to PayPal, and I'm waiting for a resolution, but I'll say this- Don't do business with this company!!!
Pros
None
Cons
They sent me knockoff RayBan Frames!!!
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Connecticut
RS
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So bad.
Overall rating
 
1.0
Product
 
0.5
Selection
 
2.0
Accessories
 
2.0
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
Shipping took a long time with almost no updates through the provided tracking number. Received the glasses, and they were comically bad. It was almost as if the lenses were set crooked in the frames, causing my sight to be very distorted. Actually ended up taking them with me when I went to buy new glasses and the optometrist agreed that the lenses didn't even match the prescription number I provided.

The return policy on the website states that you can return your first order within 14 days, no questions asked for a 100% money back guarantee. Shipped out the glasses about a week after receiving them, using the return shipping label that THEY provided.

A few weeks go by, and I still haven't received any kind of update on the return process. Reached out to them, only to be told they supposedly never received my glasses and can't help me. They are asking for proof that I sent the glasses, but I'm not really sure how to do that since I used the shipping label that they provided to me. It's not like my mailbox prints out a receipt when I put things in it. 

Overall, it's trash and I guess a good lesson in trying to cut corners. I'll just stick with going to the optometrist. The only silver lining is that now I know the process on how to dispute things through my bank, I guess? 

Cons
Bad customer service, poor lenses, poor return process
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Atlanta, GA
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12 results - showing 1 - 5
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