HelloFresh

I used Hello Fresh for a while and I did enjoy it at first but I slowly found the number of meals they offer every week to be not enough selection for me. Their recipes and ingredients are really good but I wanted more selection as I always don't feel like chicken all the time. 

I really like the idea of these weekly boxed meal services so I ended up switching to Home Chef which has more weekly meal selections and is just as tasty as Hello Fresh is. Hello Fresh is by no means a bad service they just need to offer more recipe selections.

My husband and I did enjoy the food but my daughter who is 10 did not. I canceled after a month of service and told them that my daughter did not enjoy the meals so we did not want it anymore. The next week I notice my credit card was charged $69. Great I knew something like this would happen. Everyone seems to have trouble with subscriptions online. It doesn't matter if it is for meal kits or dating services.

Anyways. I called customer service and was told by a women that my account was now closed and that Hello Fresh would refund the money. I took her at her word and was satisfied. 2 weeks later I checked my credit card and still no refund. Well I am pretty angry now and I call the Hello Fresh customer service back and ask to speak to a manager. She tells me that they will not refund my money. I keep pressing saying I want my money back and told her you never even sent a box that last week which I canceled and you still took my money. The manager then decides that I could either get half my money back or another box. 

I am really angry now. I hang up and then call my bank. They are reversing the credit card charges since I had documented my calls and I never did receive the product.

Be very careful with cancellations and refunds with Hello Fresh. Lesson Learned!!!

I was given Hello Fresh as a gift a few months ago and I have enjoyed it ever since. My girlfriend and I get a box every week with 3 dinners. Our first month after the gift card ran out we got $40 off which was an added bonus. Meals take us usually 45 minutes to prepare and not the 30 Hello Fresh seems to suggest but that is okay as both of us prep and cook the meals as it is a time we enjoy together.

The ingredients have always been fresh and I like the balance Hello Fresh has of meat and vegetables. So far all the recipes have been good and not to hard to make for our level of cooking skill which I say is average. The box always arrives on time which our doorman receives and puts aside for us. All in all it is a good service and those interested in trying out new recipes every week will enjoy it.

This is the first meal kit delivery service I have tried. Our neighbor up the street uses Hello Fresh and recommended it. I knew what I was getting into so I wasn't surprised about how the meals came or what type of recipes to expect. I really didn't look at any other meal kit delivery companies so I don't have a real comparison but, I do like Hello Fresh and plan on to keep using it.

The meat and vegetables are always fresh when delivered and just as high quality as our local grocery store. I like the variety of recipes and I enjoy cooking different meals. My 2 kids who are age 10 and 12 have liked most meals as well. The recipes are kid friendly and not super spicy which is important.

There are many things I like about Hello Fresh. The condiments and meat quality are good but I find issues with the quality of the greens. I find myself having to replace something every other week or so in the ingredients sent to us in the meal kit because it has gone bad.

I have gotten a discount when I complained to the Hello Fresh customer service for the next week which is good but I wish it didn't happen so often.

If they fixed this issue the service would be really good. I see that some other reviewers have experienced the same problem but not everyone seems to have the issue so I am not sure why it happens. Maybe it is the distributor where Hello Fressh is getting their veggies from???