HelloFresh

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19 reviews
5 stars
 
0%
 
63%
 
32%
2 stars
 
0%
 
5%
Overall rating
 
3.4
Product
 
3.7(19)
Selection
 
3.7(19)
Shipping
 
3.5(19)
Customer Service
 
2.7(9)
Value
 
3.4(19)
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Ratings
Product
Selection
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
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Comments
19 results - showing 16 - 19
1 2 3 4
Ordering
Family Meals Needs More Food
Overall rating
 
3.2
Product
 
3.0
Selection
 
3.5
Shipping
 
3.5
Customer Service
 
3.0
Value
 
3.0
The family meal box says it is for a family 4 which is 2 adults and 2 kids. The portions are fine for the adults but the portions for the kids are really small, especially the meat. Apparently each adult according to customer service should get 150g of meat, I am not sure what the kids get but from the 450g to 500g I get of meat, 300 is suppose to be for the adults so that leaves 150g to 200g for the kids. This is fine for really small kids but I have kids who are 9 and 12 and they are still hungry after dinner.

So if your kids are 8 or older you may need to skip the cheaper family plan and go fro the Classic Plan for 4 people. On the family plan they really should specify how old the kids should be if a family is considering going on the plan.
Pros
Good recipes
Cons
Meals are too small on the family plan for my family.
Length of Time Used
1 - 3 Months
M
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Missing ingredients sometimes
Overall rating
 
2.9
Product
 
3.0
Selection
 
4.0
Shipping
 
3.0
Customer Service
 
2.0
Value
 
2.5
I have been using Hello Fresh for a month now so that is 3 meals for 4 weeks which is 12 in total so I think that is enough experience to write a review.

My main complaint is 2 times my meals was missing 1 ingredient. Sour cream in 1 and cheese in the other. Quality control really needs to double check the boxes. Good thing I had them on hand or I would have been more angry. This is the main reason for my lower score.

I also think they should cut down on all the chopping and other prep things you need to do. I am looking for a good nutritious home cooked meal that doesn't take to long to prep or use to many dishes. Some of the meals are definitely not a time saver after you include all the washing of the pots and bowls you have to use. 

I really wanted to like meal kits and Hello Fresh... now I am not so sure I do.
Pros
Good selection of dinners
Cons
Missing ingredients in box
Length of Time Used
1 - 3 Months
M
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Great Food but lets loose the Subscription
Overall rating
 
2.8
Product
 
3.5
Selection
 
3.5
Shipping
 
3.0
Customer Service
 
2.0
Value
 
2.0
I tried Hello Fresh for over a month. The meals from the box are really good and taste great. The ingredients are fresh and the recipe cards are perfect for my beginner level of cooking.

 

I was worried about the waste of the packages the meal kits come in but Hello Fresh has made almost everything recyclable. With services like this you are always going to have more waste than buying food from the grocery store but I was pleasantly surprised how little there is.

 

The one thing I didn't like was being tied to a subscription. Our family has a pretty busy life and I don't always want or need the meal kits every week. In fact it would be good maybe twice a month. The problem is I have to remember to log into the website to cancel every week. I much rather specify what weeks I want the meal kits.



Pros
Good food and recipes
Cons
Subscription only
Length of Time Used
1 - 3 Months
R
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Hello Fresh is Terrible!!!
Overall rating
 
1.0
Product
 
1.0
Selection
 
1.0
Shipping
 
1.0
Customer Service
 
1.0
Value
 
1.0
Ever since I subscribed to Hello Fresh I have had problems. 

The first delivery was left not at the back door like requested but at the front close to a busy street. Had to call and stay on hold for customers service to correct this... UGH!

The second delivery the food was put at the back door buy the shipper which is good but after I went to prepare the meal from the recipe I found I missing a couple of ingredients.

The third delivery all the ingredients were their but the meat packaging had leaked in the box.

Had enough so have cancelled my subscription and have decided not to look at any other meal kit services.
Pros
None
Cons
Bad food, bad shipping, bad everything
Bottom Line
No, I would not recommend this to a friend.
Length of Time Used
Less than 1 Month
J
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19 results - showing 16 - 19
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