EzContacts

I have ordered from Ezcontacts - I cant believe the BS reviews that they have more than likely submitted positive for themselves online.  They will steal your money - and send you nothing, and when you file a claim with them - they will ignore it.  Buyer beware!  I will be contacting BBB regarding this fraudulent company!

I placed an order for a non prescription pair of glasses on 1/20/2019. The website showed that the item was available in 4-5 days. I opted to get the 4-5 business day shipping for $6.99 rather than the free 5-7 business day shipping so that I could get the glasses faster once they were available. After I placed the order, I received a confirmation email and a confirmation text saying that my card would not be charged until the item was shipped. Shortly afterwards, I received an email saying the item’s availability had changed to 15 or more business days. It was 1/20/2019 but my order wouldn’t be available until a date ranging from February 11 – March 4. My card had also been charged. I immediately emailed customer service to cancel the order but received no response. I then sent 3 more emails and received no response. I also tried the live chat option on ezcontacts.com but it said no one was available and to leave my email and order number then I would receive a response. Eventually, I tried calling and was on hold more than an hour. The first time I called, I was #104 in line holding for customer service. When I finally became the next person in line to be helped, I was transferred by the automated system and placed as #98 in line holding for customer service. I waited again and the same thing happened again. Currently, I am disputing the charges with my bank. I still haven’t been able to contact this website and it hasn’t contacted me either.  I have never been a person that leaves reviews of any kind online but this service was just unacceptable. I hate that I was attracted by this websites’ lower prices and would never recommend it to anyone.   

This site is a SCAM! They sent me 8 boxes of contacts that aren't at all like the samples I got from my doctor. I can't use them at all. I've tried all of the different ways to contact your customer service and I'm currently bouncing between caller #116 and #140 on the phone. Your chat functionality doesn't work (got kicked out of this 4 times today). No one responds to customer service emails, either. Thanks for ripping me off for almost $400. Ridiculous.

I haven’t bought contacts online before, but thought it would be easier than having to visit the eye doctor again. I found a few online contact websites, and decided to go with ezcontacts because they had the best deal. Now I know why. Everytime  I would call to check on my order, I would have to wait between 30-60 minutes. My order was in “processing” mode for over a week, with no change. Apparently they had to be drop shipped, which was no disclosed to me when I was ordering. If you’re going to advertise “fast shipping” speeds then you should probably fulfill that claim. Overall, I cancelled my order, and went with a different company. Don’t waste your time. 

Placed an order 3 weeks back, but the order hasn't been shipped and the customer service hasn't reposed to multiple emails sent., won't be using them ever again.