HelloFresh

The family meal box says it is for a family 4 which is 2 adults and 2 kids. The portions are fine for the adults but the portions for the kids are really small, especially the meat. Apparently each adult according to customer service should get 150g of meat, I am not sure what the kids get but from the 450g to 500g I get of meat, 300 is suppose to be for the adults so that leaves 150g to 200g for the kids. This is fine for really small kids but I have kids who are 9 and 12 and they are still hungry after dinner.

So if your kids are 8 or older you may need to skip the cheaper family plan and go fro the Classic Plan for 4 people. On the family plan they really should specify how old the kids should be if a family is considering going on the plan.

My husband and I did enjoy the food but my daughter who is 10 did not. I canceled after a month of service and told them that my daughter did not enjoy the meals so we did not want it anymore. The next week I notice my credit card was charged $69. Great I knew something like this would happen. Everyone seems to have trouble with subscriptions online. It doesn't matter if it is for meal kits or dating services.

Anyways. I called customer service and was told by a women that my account was now closed and that Hello Fresh would refund the money. I took her at her word and was satisfied. 2 weeks later I checked my credit card and still no refund. Well I am pretty angry now and I call the Hello Fresh customer service back and ask to speak to a manager. She tells me that they will not refund my money. I keep pressing saying I want my money back and told her you never even sent a box that last week which I canceled and you still took my money. The manager then decides that I could either get half my money back or another box. 

I am really angry now. I hang up and then call my bank. They are reversing the credit card charges since I had documented my calls and I never did receive the product.

Be very careful with cancellations and refunds with Hello Fresh. Lesson Learned!!!

I tried Hello Fresh for over a month. The meals from the box are really good and taste great. The ingredients are fresh and the recipe cards are perfect for my beginner level of cooking.

 

I was worried about the waste of the packages the meal kits come in but Hello Fresh has made almost everything recyclable. With services like this you are always going to have more waste than buying food from the grocery store but I was pleasantly surprised how little there is.

 

The one thing I didn't like was being tied to a subscription. Our family has a pretty busy life and I don't always want or need the meal kits every week. In fact it would be good maybe twice a month. The problem is I have to remember to log into the website to cancel every week. I much rather specify what weeks I want the meal kits.

Ever since I subscribed to Hello Fresh I have had problems. 

The first delivery was left not at the back door like requested but at the front close to a busy street. Had to call and stay on hold for customers service to correct this... UGH!

The second delivery the food was put at the back door buy the shipper which is good but after I went to prepare the meal from the recipe I found I missing a couple of ingredients.

The third delivery all the ingredients were their but the meat packaging had leaked in the box.

Had enough so have cancelled my subscription and have decided not to look at any other meal kit services.