HelloFresh

I am on the third month of my Hello Fresh subscription. I enjoy most aspects of the service. The deliveries have been on time and the food has always been fresh. The portions are good and eating meals this way is much healthier for me than eating out all the time. Plus, it is fun trying out new recipes. 

Recently I notice that I have not been as happy with some of the recipes. While not exactly the same the meals, do seem to be repeating some what. I feel like I have been having to much chicken lately. I should probably log into the website and update my taste selection to increase the variety of meals.

All in all if you are thinking of trying out Hello Fresh, I do recommend it.

Mike

My husband and I did enjoy the food but my daughter who is 10 did not. I canceled after a month of service and told them that my daughter did not enjoy the meals so we did not want it anymore. The next week I notice my credit card was charged $69. Great I knew something like this would happen. Everyone seems to have trouble with subscriptions online. It doesn't matter if it is for meal kits or dating services.

Anyways. I called customer service and was told by a women that my account was now closed and that Hello Fresh would refund the money. I took her at her word and was satisfied. 2 weeks later I checked my credit card and still no refund. Well I am pretty angry now and I call the Hello Fresh customer service back and ask to speak to a manager. She tells me that they will not refund my money. I keep pressing saying I want my money back and told her you never even sent a box that last week which I canceled and you still took my money. The manager then decides that I could either get half my money back or another box. 

I am really angry now. I hang up and then call my bank. They are reversing the credit card charges since I had documented my calls and I never did receive the product.

Be very careful with cancellations and refunds with Hello Fresh. Lesson Learned!!!

I used Hello Fresh for a while and I did enjoy it at first but I slowly found the number of meals they offer every week to be not enough selection for me. Their recipes and ingredients are really good but I wanted more selection as I always don't feel like chicken all the time. 

I really like the idea of these weekly boxed meal services so I ended up switching to Home Chef which has more weekly meal selections and is just as tasty as Hello Fresh is. Hello Fresh is by no means a bad service they just need to offer more recipe selections.

Ever since I subscribed to Hello Fresh I have had problems. 

The first delivery was left not at the back door like requested but at the front close to a busy street. Had to call and stay on hold for customers service to correct this... UGH!

The second delivery the food was put at the back door buy the shipper which is good but after I went to prepare the meal from the recipe I found I missing a couple of ingredients.

The third delivery all the ingredients were their but the meat packaging had leaked in the box.

Had enough so have cancelled my subscription and have decided not to look at any other meal kit services.