HelloFresh

My husband and I did enjoy the food but my daughter who is 10 did not. I canceled after a month of service and told them that my daughter did not enjoy the meals so we did not want it anymore. The next week I notice my credit card was charged $69. Great I knew something like this would happen. Everyone seems to have trouble with subscriptions online. It doesn't matter if it is for meal kits or dating services.

Anyways. I called customer service and was told by a women that my account was now closed and that Hello Fresh would refund the money. I took her at her word and was satisfied. 2 weeks later I checked my credit card and still no refund. Well I am pretty angry now and I call the Hello Fresh customer service back and ask to speak to a manager. She tells me that they will not refund my money. I keep pressing saying I want my money back and told her you never even sent a box that last week which I canceled and you still took my money. The manager then decides that I could either get half my money back or another box. 

I am really angry now. I hang up and then call my bank. They are reversing the credit card charges since I had documented my calls and I never did receive the product.

Be very careful with cancellations and refunds with Hello Fresh. Lesson Learned!!!

I was given Hello Fresh as a gift a few months ago and I have enjoyed it ever since. My girlfriend and I get a box every week with 3 dinners. Our first month after the gift card ran out we got $40 off which was an added bonus. Meals take us usually 45 minutes to prepare and not the 30 Hello Fresh seems to suggest but that is okay as both of us prep and cook the meals as it is a time we enjoy together.

The ingredients have always been fresh and I like the balance Hello Fresh has of meat and vegetables. So far all the recipes have been good and not to hard to make for our level of cooking skill which I say is average. The box always arrives on time which our doorman receives and puts aside for us. All in all it is a good service and those interested in trying out new recipes every week will enjoy it.

I tried Hello Fresh for over a month. The meals from the box are really good and taste great. The ingredients are fresh and the recipe cards are perfect for my beginner level of cooking.

 

I was worried about the waste of the packages the meal kits come in but Hello Fresh has made almost everything recyclable. With services like this you are always going to have more waste than buying food from the grocery store but I was pleasantly surprised how little there is.

 

The one thing I didn't like was being tied to a subscription. Our family has a pretty busy life and I don't always want or need the meal kits every week. In fact it would be good maybe twice a month. The problem is I have to remember to log into the website to cancel every week. I much rather specify what weeks I want the meal kits.

I am on the third month of my Hello Fresh subscription. I enjoy most aspects of the service. The deliveries have been on time and the food has always been fresh. The portions are good and eating meals this way is much healthier for me than eating out all the time. Plus, it is fun trying out new recipes. 

Recently I notice that I have not been as happy with some of the recipes. While not exactly the same the meals, do seem to be repeating some what. I feel like I have been having to much chicken lately. I should probably log into the website and update my taste selection to increase the variety of meals.

All in all if you are thinking of trying out Hello Fresh, I do recommend it.

Mike

I have been using Hello Fresh for a month now so that is 3 meals for 4 weeks which is 12 in total so I think that is enough experience to write a review.

My main complaint is 2 times my meals was missing 1 ingredient. Sour cream in 1 and cheese in the other. Quality control really needs to double check the boxes. Good thing I had them on hand or I would have been more angry. This is the main reason for my lower score.

I also think they should cut down on all the chopping and other prep things you need to do. I am looking for a good nutritious home cooked meal that doesn't take to long to prep or use to many dishes. Some of the meals are definitely not a time saver after you include all the washing of the pots and bowls you have to use. 

I really wanted to like meal kits and Hello Fresh... now I am not so sure I do.