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FramesDirect.com

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3.9
 
3.0 (37)
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User reviews

37 reviews
5 stars
 
14%
4 stars
 
49%
3 stars
 
5%
2 stars
 
8%
1 star
 
24%
Overall rating
 
3.0
Product
 
3.2(37)
Selection
 
3.7(37)
Accessories
 
2.8(14)
Shipping
 
3.0(37)
Customer Service
 
2.1(19)
Value
 
3.1(37)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
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Comments
37 results - showing 36 - 37
1 2 3 4 5 6 7 8
Ordering
Frames did not fit!!!
Overall rating
 
0.5
Product
 
0.5
Selection
 
0.5
Accessories
 
0.5
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
First and last time I will use Frames Direct. I purchased a nice looking pair of frames at what I thought was a descent price. Using the virtual try on tool they fit fine on the picture uploaded.

Well my new prescription glasses was shipped to me and when I put them on they did not fit me at all. They where way to small and pinched all along my face. The frame arms get pushed right out by the shape of my head.

When I contacted Frames Direct they said that they only sell the frames in one size and those are the ones I ordered, no help at all.

I would stay away!
Cons
Not happy
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
A
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Will never use FramesDirect.com again!
Overall rating
 
1.3
Product
 
0.5
Selection
 
2.5
Shipping
 
2.5
Customer Service
 
0.5
Value
 
0.5
I picked out my frames and I ended up picking Transition lenses as I figured I would save on purchasing sun glasses since it only cost an extra $60.

Well I got the glasses and I notice right away that their always is a bit of a tint even in a dark room. I did not realize this would happen with Transition lenses so I returned them to Frames Direct. To do this I was told I would have to loose the $60 I paid extra for the Transitions but I would have to pay another $50 to get new lenses. So now I have lost over $100 for something I ended up not wanting after I was able to physically look at the glasses. They need to change this policy.

I will not buy from Frames Direct again and just get my glasses locally so I will not have an issue like this again. Not worth the savings as in the end it will cost you more!

Cons
Do not get Transitions lenses
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
D
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37 results - showing 36 - 37
1 2 3 4 5 6 7 8