FramesDirect.com Cover

FramesDirect.com

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3.4 (29)
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4 reviews with 1 stars

29 reviews

 
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(17)
 
(2)
 
(1)
 
(4)
Overall rating 
 
3.4
Product 
 
3.8  (29)
Selection 
 
4.0  (29)
Accessories 
 
3.1  (10)
Shipping 
 
3.4  (29)
Customer Service 
 
2.9  (11)
Value 
 
3.6  (29)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
4 results - showing 1 - 4
Ordering
AVOID
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
DO NOT PURCHASE, despite numerous emails stating they cannot process my order, when told to cancel they attempted to charge a 10% restocking fee! FORWARD to all your friends and avoid!
Pros
None
Cons
Cancelled order 10% restock fee despite email saying they cannot process order
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Kentucky
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Read the fine print and know they don't value you.
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
This is a company that has no interest in you as a customer. They measured my eyes wrong based on some terrible photo thing they make you send in, they didn't inform me that they can't fill my prescription the same as my local eyeglass company because they don't offer the same options but put my order through anyways, and charged me over $200 for cancelling my order of $700 because it was already in the lab. They were willing to change the lenses though for free (meaning they would throw the old lenses away and make new ones, yet they would not credit me back for my full purchase. After hours on the phone with framesdirect.com I realized they were not interested in helping. I filed with the Texas AG and will also file with my local AG as well.  

I took my complaint all the way to the top and was greeted with "you should read the fine print". Perhaps I should have, but then I thought maybe you would be a reputable company. A special thanks to Kelly S and Travis G for wasting and additional 2 hours of my time just to tell me that you won't help me. Like the Comcast of eyeglasses.

Trust me when I say it's not worth the "savings", my local place ended up being cheaper anyways and get this... they value me as a customer!
Pros
None
Cons
Everything
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Massachusetts
E
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Frames did not fit!!!
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
First and last time I will use Frames Direct. I purchased a nice looking pair of frames at what I thought was a descent price. Using the virtual try on tool they fit fine on the picture uploaded.

Well my new prescription glasses was shipped to me and when I put them on they did not fit me at all. They where way to small and pinched all along my face. The frame arms get pushed right out by the shape of my head.

When I contacted Frames Direct they said that they only sell the frames in one size and those are the ones I ordered, no help at all.

I would stay away!
Cons
Not happy
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
A
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Will never use FramesDirect.com again!
Overall rating 
 
1.3
Product 
 
0.5
Selection 
 
2.5
Shipping 
 
2.5
Customer Service 
 
0.5
Value 
 
0.5
I picked out my frames and I ended up picking Transition lenses as I figured I would save on purchasing sun glasses since it only cost an extra $60.

Well I got the glasses and I notice right away that their always is a bit of a tint even in a dark room. I did not realize this would happen with Transition lenses so I returned them to Frames Direct. To do this I was told I would have to loose the $60 I paid extra for the Transitions but I would have to pay another $50 to get new lenses. So now I have lost over $100 for something I ended up not wanting after I was able to physically look at the glasses. They need to change this policy.

I will not buy from Frames Direct again and just get my glasses locally so I will not have an issue like this again. Not worth the savings as in the end it will cost you more!

Cons
Do not get Transitions lenses
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
D
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