FramesDirect.com

First and last time I will use Frames Direct. I purchased a nice looking pair of frames at what I thought was a descent price. Using the virtual try on tool they fit fine on the picture uploaded.

Well my new prescription glasses was shipped to me and when I put them on they did not fit me at all. They where way to small and pinched all along my face. The frame arms get pushed right out by the shape of my head.

When I contacted Frames Direct they said that they only sell the frames in one size and those are the ones I ordered, no help at all.

I would stay away!

International customers make sure you review the Frames Direct shipping FAQ first or you will be most likely stuck with additional costs!!!!

I figured I would get a much better deal if I shopped online for my eyeglasses.  The frames are a good price but I found the lenses coating a bit more expensive at $27.50. Plus I am purchasing from Canada so I have to deal with the dollar conversion as well which is not in my favour. I did the calculation and found it was still cheaper for me to buy at Frames Direct, or so I thought...

Once I place the order and paid I then noticed in small print at the bottom of the page highlighted in red was additional information about shipping. Shipping was going to cost me over $70 USD!!! Well now the glasses are going to cost me about the same as my local optical store. So in the end I let the order continue and didn't call Customer Service to cancel.

Well that was a mistake. My glasses order then got stuck at customs. I had to pay an additional $100 at customs to get my order over the border. I was so upset that I wasn't told about this before hand. They really need to let international customers know what the potential costs are before ordering as it is NOT WORTH IT!