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FramesDirect.com

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3.0 (37)
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37 reviews
5 stars
 
14%
4 stars
 
49%
3 stars
 
5%
2 stars
 
8%
1 star
 
24%
Overall rating
 
3.0
Product
 
3.2(37)
Selection
 
3.7(37)
Accessories
 
2.8(14)
Shipping
 
3.0(37)
Customer Service
 
2.1(19)
Value
 
3.1(37)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
37 results - showing 36 - 37
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Ordering
Watch out for customs when ordering from Frames Direct
Overall rating
 
2.0
Product
 
3.0
Selection
 
4.0
Shipping
 
0.5
Value
 
0.5
International customers make sure you review the Frames Direct shipping FAQ first or you will be most likely stuck with additional costs!!!!

I figured I would get a much better deal if I shopped online for my eyeglasses.  The frames are a good price but I found the lenses coating a bit more expensive at $27.50. Plus I am purchasing from Canada so I have to deal with the dollar conversion as well which is not in my favour. I did the calculation and found it was still cheaper for me to buy at Frames Direct, or so I thought...

Once I place the order and paid I then noticed in small print at the bottom of the page highlighted in red was additional information about shipping. Shipping was going to cost me over $70 USD!!! Well now the glasses are going to cost me about the same as my local optical store. So in the end I let the order continue and didn't call Customer Service to cancel.

Well that was a mistake. My glasses order then got stuck at customs. I had to pay an additional $100 at customs to get my order over the border. I was so upset that I wasn't told about this before hand. They really need to let international customers know what the potential costs are before ordering as it is NOT WORTH IT!

Pros
Glasses and Frames are fine
Cons
Shipping cost extra!
Number of Times Used
1

About Me

Location
British Columbia, Canada
L
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Will never use FramesDirect.com again!
Overall rating
 
1.3
Product
 
0.5
Selection
 
2.5
Shipping
 
2.5
Customer Service
 
0.5
Value
 
0.5
I picked out my frames and I ended up picking Transition lenses as I figured I would save on purchasing sun glasses since it only cost an extra $60.

Well I got the glasses and I notice right away that their always is a bit of a tint even in a dark room. I did not realize this would happen with Transition lenses so I returned them to Frames Direct. To do this I was told I would have to loose the $60 I paid extra for the Transitions but I would have to pay another $50 to get new lenses. So now I have lost over $100 for something I ended up not wanting after I was able to physically look at the glasses. They need to change this policy.

I will not buy from Frames Direct again and just get my glasses locally so I will not have an issue like this again. Not worth the savings as in the end it will cost you more!

Cons
Do not get Transitions lenses
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
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37 results - showing 36 - 37
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