GlassesUSA

GlassesUSA

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2.3 (26)
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26 reviews

 
(3)
 
(9)
 
(1)
 
(4)
 
(9)
Overall rating 
 
2.3
Product 
 
2.8  (26)
Selection 
 
3.2  (26)
Accessories 
 
2.1  (12)
Shipping 
 
2.4  (26)
Customer Service 
 
1.1  (15)
Value 
 
2.4  (26)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
26 results - showing 1 - 5
1 2 3 4 5 6
Ordering
THEY DELETED MY PEUCHASE AND SHIPPING CONFIRMS FROM MY INBOX AFTER I COMPLAINED!!!
Overall rating 
 
0.8
Product 
 
1.0
Selection 
 
0.5
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
0.5
I ordered a pair of RayBan New Wayfarer prescription sunglasses. When they arrived they appeared to be knockoff frames- brittle, flimsy plastic frames that were so large they fit outside of my ears. (I tried the same glasses  on in a department store- different material (nylon), and a proper fit). I notified the company that I was returning them and printed out a label, then shipped them back to Glassesusa. The next day, ALL OF THE EMAILS CONNECTED TO THE TRANSACTION DISAPPEARED FROM MY EMAIL INBOX!!! No purchase confirmation, no shipping notice, nothing- all gone from my inbox. I searched and came up with 20+ promotional emails from them, but all records of my purchase were set to auto delete (or manually deleted with the gmail unsend feature?). I've never seen a company so sketchy. I have a complaint in to PayPal, and I'm waiting for a resolution, but I'll say this- Don't do business with this company!!!
Pros
None
Cons
They sent me knockoff RayBan Frames!!!
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Connecticut
RS
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Not made in USA
Overall rating 
 
1.8
Product 
 
2.5
Selection 
 
3.0
Accessories 
 
2.0
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
1.0
Ironic glasses USA not from USA
Pros
Laziness
Cons
Shipping from Thailand
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
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So bad.
Overall rating 
 
1.0
Product 
 
0.5
Selection 
 
2.0
Accessories 
 
2.0
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Shipping took a long time with almost no updates through the provided tracking number. Received the glasses, and they were comically bad. It was almost as if the lenses were set crooked in the frames, causing my sight to be very distorted. Actually ended up taking them with me when I went to buy new glasses and the optometrist agreed that the lenses didn't even match the prescription number I provided.

The return policy on the website states that you can return your first order within 14 days, no questions asked for a 100% money back guarantee. Shipped out the glasses about a week after receiving them, using the return shipping label that THEY provided.

A few weeks go by, and I still haven't received any kind of update on the return process. Reached out to them, only to be told they supposedly never received my glasses and can't help me. They are asking for proof that I sent the glasses, but I'm not really sure how to do that since I used the shipping label that they provided to me. It's not like my mailbox prints out a receipt when I put things in it. 

Overall, it's trash and I guess a good lesson in trying to cut corners. I'll just stick with going to the optometrist. The only silver lining is that now I know the process on how to dispute things through my bank, I guess? 

Cons
Bad customer service, poor lenses, poor return process
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Atlanta, GA
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Scammers - Dont even try - takes 30 days to get refund
Overall rating 
 
2.0
Product 
 
2.0
Selection 
 
3.0
Accessories 
 
3.0
Shipping 
 
3.0
Customer Service 
 
0.5
Value 
 
0.5
OMG - this place has a feel of bait and switch all over it. 
But not before you purchase - they will be very nice to you - yes sir we price-match the frames - no issues. 
Guess what - they dont. Here is the thing - you go for prescription sunglasses, and pay separately for prescription lenses - regardless of original lenses on said sunglasses.  SO say you select model xxx ray-ben, brown, Large, with polarized lenses, all good, now you add prescription lenses(for which you pay separately), ok. Now you go find a competitor with same model xxx ray-ben, brown, Large, with polarized lenses and submit for price-match - guess what, you are SOL. You get an email that your price match is not identical, because you added and paid separately for - prescription lenses. Thats a hell of a scam...
Gets better, before purchasing, I called and asked if they would pricematch original glasses if I add prescription lenses - the answer was - YES. so forget about it - dont even bother with theses scammers. GlassesUSA - what a shame.
Pros
Good selection
Cons
Terrible customer service - dont even bother
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Connecticut
R
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I cancelled the next day...
Overall rating 
 
1.3
Product 
 
2.0
Selection 
 
2.0
Accessories 
 
1.0
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
1.0
I cancelled my order the next day. After multiple calls to correct my order not showing to be cancelled, nothing was done. We are talking at least 10 calls. They then sent the glasses anyways. They told me to get my refund as requested, I would have to send in what they sent me and wait another 30 days for the process to start all over again. I was offered nothing for the headache or time involved in trying to get my refund... or how much time I spent trying to get them to stop the process on the glasses they were still making. This whole process took about a month. I still have the glasses I didn’t want. I’m just over it.
Cons
Correcting errors, customer service
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
J
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