GlassesUSA

GlassesUSA

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2.4 (25)
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25 reviews

 
(3)
 
(9)
 
(1)
 
(4)
 
(8)
Overall rating 
 
2.4
Product 
 
2.8  (25)
Selection 
 
3.3  (25)
Accessories 
 
2.1  (12)
Shipping 
 
2.5  (25)
Customer Service 
 
1.1  (14)
Value 
 
2.5  (25)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
25 results - showing 1 - 5
1 2 3 4 5
Ordering
Not made in USA
Overall rating 
 
1.8
Product 
 
2.5
Selection 
 
3.0
Accessories 
 
2.0
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
1.0
Ironic glasses USA not from USA
Pros
Laziness
Cons
Shipping from Thailand
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
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So bad.
Overall rating 
 
1.0
Product 
 
0.5
Selection 
 
2.0
Accessories 
 
2.0
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Shipping took a long time with almost no updates through the provided tracking number. Received the glasses, and they were comically bad. It was almost as if the lenses were set crooked in the frames, causing my sight to be very distorted. Actually ended up taking them with me when I went to buy new glasses and the optometrist agreed that the lenses didn't even match the prescription number I provided.

The return policy on the website states that you can return your first order within 14 days, no questions asked for a 100% money back guarantee. Shipped out the glasses about a week after receiving them, using the return shipping label that THEY provided.

A few weeks go by, and I still haven't received any kind of update on the return process. Reached out to them, only to be told they supposedly never received my glasses and can't help me. They are asking for proof that I sent the glasses, but I'm not really sure how to do that since I used the shipping label that they provided to me. It's not like my mailbox prints out a receipt when I put things in it. 

Overall, it's trash and I guess a good lesson in trying to cut corners. I'll just stick with going to the optometrist. The only silver lining is that now I know the process on how to dispute things through my bank, I guess? 

Cons
Bad customer service, poor lenses, poor return process
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Atlanta, GA
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Scammers - Dont even try - takes 30 days to get refund
Overall rating 
 
2.0
Product 
 
2.0
Selection 
 
3.0
Accessories 
 
3.0
Shipping 
 
3.0
Customer Service 
 
0.5
Value 
 
0.5
OMG - this place has a feel of bait and switch all over it. 
But not before you purchase - they will be very nice to you - yes sir we price-match the frames - no issues. 
Guess what - they dont. Here is the thing - you go for prescription sunglasses, and pay separately for prescription lenses - regardless of original lenses on said sunglasses.  SO say you select model xxx ray-ben, brown, Large, with polarized lenses, all good, now you add prescription lenses(for which you pay separately), ok. Now you go find a competitor with same model xxx ray-ben, brown, Large, with polarized lenses and submit for price-match - guess what, you are SOL. You get an email that your price match is not identical, because you added and paid separately for - prescription lenses. Thats a hell of a scam...
Gets better, before purchasing, I called and asked if they would pricematch original glasses if I add prescription lenses - the answer was - YES. so forget about it - dont even bother with theses scammers. GlassesUSA - what a shame.
Pros
Good selection
Cons
Terrible customer service - dont even bother
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Connecticut
R
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I cancelled the next day...
Overall rating 
 
1.3
Product 
 
2.0
Selection 
 
2.0
Accessories 
 
1.0
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
1.0
I cancelled my order the next day. After multiple calls to correct my order not showing to be cancelled, nothing was done. We are talking at least 10 calls. They then sent the glasses anyways. They told me to get my refund as requested, I would have to send in what they sent me and wait another 30 days for the process to start all over again. I was offered nothing for the headache or time involved in trying to get my refund... or how much time I spent trying to get them to stop the process on the glasses they were still making. This whole process took about a month. I still have the glasses I didn’t want. I’m just over it.
Cons
Correcting errors, customer service
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
J
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HORRIBLE
Overall rating 
 
1.4
Product 
 
1.0
Selection 
 
2.5
Shipping 
 
2.5
Customer Service 
 
0.5
Value 
 
0.5
Even though they state a "no questions asked" refund don't expect one. The lenses were defective and I cannot get a return call or refund. Customer service personnel is rude and completely unhelpful.
Pros
Cheap glasses, large selection
Cons
Worst customer service ever!
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Wi
G
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25 results - showing 1 - 5
1 2 3 4 5