GlassesUSA

GlassesUSA

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0.0
 
2.2 (31)
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31 reviews
 
10%
 
29%
 
3%
 
19%
 
39%
Overall rating
 
2.2
Product
 
2.5(31)
Selection
 
3.3(31)
Accessories
 
2.1(15)
Shipping
 
2.2(31)
Customer Service
 
1.0(20)
Value
 
2.1(31)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
31 results - showing 1 - 5
1 2 3 4 5 6 7
Ordering
takes forever to get glasses...if you get them
Overall rating
 
1.4
Product
 
0.5
Selection
 
5.0
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
Takes forever to get the glasses.
First they shipped me an empty box.
No kidding an empty box. Ok, it wasnt empty, it had a case in it. but no glasses.
Waited 30 minutes on hold to speak with someone who didn't have a clear command of the english language. Couldn't understand a word they said.
Then I went through the chat to see if I could figure out what happened.
They said a mistake was made.
The would have to remake the glasses and it would be another 2 weeks.
Shipping is through USPS and it takes at least a week.
So after a month I may....or may not get the glasses.
Also be aware of the $7.95 glasses case they stick on to your order. 
I didn't even realize it was stuck on my bill.
Pros
dunno
Cons
Fraud?
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Winchendon, Ma
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Horrible customer service!
Overall rating
 
1.6
Product
 
1.0
Selection
 
3.0
Accessories
 
2.0
Shipping
 
1.5
Customer Service
 
1.0
Value
 
1.0
I returned my glasses for an exchange because I could not see distance clearly. I sent several emails and called them multiple times asking one question. "were the glasses made correctly or is the prescription wrong" ? I am absolutely positive they are going to send my original glasses back to me and claim that they remade them. They didn't respond to most of my emails, when they did respond the answer was completely irrelevant to the question I asked. Customer service can not answer questions over the phone. When I call I'm told that a manager is currently unavailable to talk, a manager will return my call the same day. No one has returned my phone calls. The return policy is 100% refund on 1st returns only. If you need to return them a 2nd time you can only get a store credit. My advise to everyone is. Buy your glasses somewhere else. if you buy them from GlassesUSA and need to return them, TAKE THE REFUND! DO NOT EXCHANGE THEM!

I received my replacement glasses after almost one month. I paid extra for the 1.6 Progressive lenses. The replacement glasses are the cheaper Progressive 1.5 lenses. The replacement glasses also do not have the blue light blocking option, I paid extra for that on my original pair. I highly doubt the smudge resist coating is on the new glasses as well. DO NOT BUY YOUR GLASSES FROM GLASSESUSA.COM!

Cons
Horrible customer service
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Downers Grove
BS
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Limited Warrenty
Overall rating
 
1.3
Product
 
2.0
Selection
 
2.0
Accessories
 
1.0
Shipping
 
0.5
Customer Service
 
1.0
Value
 
1.0
Glasses were nice, prescription was right however they only stand behind the quality for 14 days.  I ordered rimless glasses and the wire broke after two months.  After contacting them, they said they would give a 50% credit but do not cover fixing the glasses.  I'm not looking to give them more money rather fix the glasses.  Go to a store, in the long run your better off because they will fix minor breaks.
Pros
Short Term OK
Cons
Long Term Not
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Online
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No adjustments & hellish returns
Overall rating
 
2.0
Product
 
2.5
Selection
 
4.0
Accessories
 
2.5
Shipping
 
2.0
Customer Service
 
0.5
Value
 
0.5
I gave this company a chance, and the lack of being able to adjust the frames makes mail order glasses useless. They offer no adjustment services for bow fitment or anything else. So, returned the items and expected a refund within a few days. Just contacted their live chat, and was told a number of times to be patient, the 30 days wait for refund is something I "agreed" to as it is their policy ... so, they want to hold on to your funds for weeks, up to a month!!! CROOKED. Returns are simple, you get the product back, and you execute the return of funds ... they do not do this.   Glasses came out of Cali, returns went to Illinois, and they say they're located in NY.  What that equates to is; they are middle men, and you can find better prices and services with another company, or even locally.  This company is irrelevant and crooked.
Pros
Didn't have to leave the house
Cons
No adjustment services, keeps refund 30 days after return received
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Wi
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Never again.
Overall rating
 
1.1
Product
 
0.5
Selection
 
3.5
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
I've had an overall poor experience with GlassesUSA. Beginning with trying to jump through hoops to obtain my glasses after calling customer service to have my shipping address changed due to a sudden move, being told that the changes would be forwarded to the shipping department, then watching my tracking info several days later show that my glasses were being shipped to my Ex's home. I contacted customer service again several times to explain that I had changed my shipping address (and also billing address which they sure got that one right) and that my glasses were shipped to a home in a different state than myself to no result. I stopped receiving updates on the progress of my service ticket. I turned to my last resort of contacting my Ex's family to have them ship the glasses to me. Arriving extra bubble-wrapped and safe (The original packaging still sealed), I began wearing one pair, storing the other away for when I'd want to change pairs. Today I just pulled the stored pare out of their case to find that the frames had broken in two different places and are entirely unusable. I will not be purchasing anything from GlassesUSA in the future. 
Pros
Large online selection, try on tool
Cons
Poor quality frames, poor construcion, poor customer service, no service ticket resolution
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Ohio
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31 results - showing 1 - 5
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