GlassesUSA

I read a whole bunch of reviews on a number of different online eyeglass stores. They all had good and bad reviews so that wasn't much help (and here I am adding another one :-)

In the end I picked glassesusa.com and I am glad I did. I originally picked them as they had the cheapest glasses I liked and also fit my face. That was another worry making sure I had the correct measurements so they would fit snug enough but not be uncomfortable. Anyways, the glasses arrived last week and they fit perfectly fine and I love them.

I don't have insurance so I wanted a quality pair of glasses for a good price. I ended up buying them for $89 plus $12 for an extended warranty which covers damage that is caused by me (as I have a bad habit of breaking them). I also choose the cheapest shipping which means I had to wait a bit wearing my old glasses with tape on the frame where I broke them.

My experience has been a good one with glassesusa.com and I will use them again.

I am really liking the frames I picked. With the thinner lenses I ordered they are really light and fit my face and ears perfectly. When I first started to pick out my lenses it took me forever as there where so many styles and colors I liked. After showing my husband my picks we settled on the pair I ordered. 

No problems with the shipping and the cost of the glasses was very reasonable easily beating out Walmart and Costco which I also priced.

Overall the glasses are good from Glasses USA and  the prices but I have a real issue with customer service and returns. 

I ordered 2 pairs of glasses, 1 for distance and 1 for reading. The frames are the same but I had chosen a different color of frame for the reading glasses so I could easily tell them a part. I placed my order and received it the following week. The prescription of the glasses was correct but I ended up with the same frame color. One should have been blue and the other one green.

I returned my reading glasses and asked to put the original lenses into the correct green frames. It took weeks for GlassesUSA to reply and confirm the frames I wanted. I replied with what I had said in my email and filled out the return form. A few more weeks go by and they said their was a mistake as they don't have that frame color anymore. I told them to just return my reading glasses as is in the original frames as having both frames the same color is not the end of the world.

In a week I get an email saying they are making my glasses and are almost done. Okay I though this is a little weird as they should just be mailing back my glasses. I waited a bit more and finally got my glasses back but they sent a pair for distance and not my reading ones. I called several times explaining the issue and finally got an email from the returns department saying I can't return them as it is beyond the 14-day return period as per their return policy.

Grrrr... I am sure disappointed as now I am stuck with 2 identical pairs of glasses and not the reading ones I needed. At this point I don't think it is worth fighting over as customer service seems to have real problems understanding instructions.

The glasses I did get are fine and look good but the one pair is not what I originally ordered. If by chance you have to deal with GlassesUSA returns department I wouldn't bother.

This is the first time I used Glasses USA. I took a long time and looked at several different eye glasses store both online and off and in the end I choose Glasses USA because they were the only ones that had the frames I wanted. I am pretty picky when it comes to the style of frames I wanted and Glasses USA has the best selection that I could find. I was a little disappointed in the cost as the discount was for the frames only and did not include the lenses. The price was still good but the other store which I used previously discounted my entire order.

All in all I was happy with my purchase as the frames are high quality and the lenses anti scratch coating works well. I found this out the hard way as on the second day of wearing them my glasses got knocked off my face from a ball my son had thrown.

Good prices  for frames and lenses. Because of the low price I purchased 2 pairs. 1 regular pair and 1 pair of prescription sunglasses. I don't have vision insurance at work so price is important to me while not sacrificing quality. Ordering was fairly simple but I was worried that my glasses would fit well and look good even after using the virtual try on assistant.  I didn't need to be worried as things turned out fine and I am very happy with my 2 purchases. 

I give it 4 out of 5 stars and plan to buy my next pair of glasses from them when I need them in a year or 2.