EzContacts Cover

EzContacts

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1.5 (38)
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38 reviews

 
(1)
 
(3)
 
(4)
 
(8)
 
(22)
Overall rating 
 
1.5
Product 
 
1.9  (38)
Selection 
 
1.9  (38)
Accessories 
 
1.2  (21)
Shipping 
 
1.3  (38)
Customer Service 
 
1.0  (32)
Value 
 
1.6  (38)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
38 results - showing 1 - 5
1 2 3 4 5 6 7 8
Ordering
They delay your shipping or scam you
Overall rating 
 
1.1
Product 
 
0.5
Selection 
 
0.5
Shipping 
 
0.5
Value 
 
3.0
I ordered a contact lense more than 12 days ago and nothing. I has been sending emails and they don't respond. Avoid this web site or company.
Pros
Nothing
Cons
Scam you
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Miami, FL
FA
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Garbage customer service!
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Ordered my contact on March 25th, got a shipping notification on April 4th. The tracking information showed it was sitting in Miami for the next 9 days. I emailed them asking what was up and they could not give me an answer. They then offered to reprocess the order. I waited another few days and did not receive any shipping on the reprocessed order (still haven't). So, I ended up having to order my contacts from another vendor. I then emailed EZContacts and asked them to cancel the reprocessed order and refund my money. They never responded to any emails. I went back into the original order on their website and asked them to refund my money and still have not gotten a response. They took my money and never sent my contacts and are now not even responding to my emails. And, when I try to call I get put on hold for over an hour until I hang up out of frustration. Don't purchase anything from them.






Pros
None
Cons
Slow shipping, contacts did not arrive, no response to requests for refund, calls to customer service yield hold music for over an hour
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2

About Me

Location
Peoria, AZ
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SLOW to ship and SLOW to refund
Overall rating 
 
2.6
Product 
 
4.5
Selection 
 
4.0
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
3.5
Past orders went smoothly but something has changed with this company. I ordered a 90 day supply in mid February and after many calls (with no notifications from them) and promised shipments, claims of distributor problems, I canceled the order mid March after 1 month! Customer Service said refund would be given with in 24- 48 hours but finally just got the refund yesterday after 1 month!
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
3

About Me

Location
Chicago
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DO NOT buy from them
Overall rating 
 
1.0
Product 
 
1.0
Selection 
 
1.0
Accessories 
 
1.0
Shipping 
 
1.0
Customer Service 
 
1.0
Value 
 
1.0
If I could have left less than one star I would have. Horrible company. Took a month to get my order. Called a week in and they said it’d ship in a few days. It didn’t ship till 3 weeks later. I no longer needed them by the time they got here. I have emailed the company multiple times about a return with no response. You’re constantly on hold with customer service. If you don't call right at 9am ET expect to wait on the phone for quite a while. I called at 9:03am and was on hold for an hour.
Pros
Cheap prices
Cons
Poor customer service, poor shipping times, does not reply to return emails only buying emails
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2
S
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Awful Experience
Overall rating 
 
2.1
Product 
 
3.5
Selection 
 
4.0
Accessories 
 
1.0
Shipping 
 
1.5
Customer Service 
 
1.0
Value 
 
1.5
I DO NOT RECOMMEND THIS COMPANY. Tried to order for over a month, they took my $200, still have not received the order, and still have not gotten my money back. If you use this company, be prepared to be on top of them to get your order processed and shipped, or you'll have to be on top of them for your money back.

Details for those interested: I placed an order on 2/23/19. I had trouble getting this order approved by my eye doctor, so I requested a copy of my prescription which I uploaded to my account. After not receiving approval, I reached out through the messaging option on their website on 3/18. After not receiving a response, I emailed directly on 3/20. 4 days later, on 3/24, I received an email from a representative stating "Your order is already being processed by our supplier and will ship directly from them shortly. We are just waiting for the tracking number which will be sent to you automatically. Rest assured that I have already notified the appropriate department to prioritize your order." I waited for 3 days and still did not receive a tracking number, and finally called on 3/28. After hanging up three times due to extensive (20+ minute) wait times, I was finally able to talk to a representative. She informed me that she saw I had been waiting on this order for over a month and assured me that the facility was waiting on the order from the manufacturer. She told me that my order had been prioritized and I would receive a tracking number within 2-3 business days. On 4/1, I received an email saying that my order had been cancelled, per my request. I am beyond shocked that I have one representative telling me that my order is being prioritized on a Thursday, and then another one telling me that my order has been cancelled the following Monday. As of 4/7, I STILL DONT HAVE CONTACTS OR MY MONEY BACK
Pros
When they actually get you the product, it's great, offer free shipping
Cons
Lack of customer service, lack of communication, extensive shipping times
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2

About Me

Location
Texas
K
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