EzContacts Cover

EzContacts

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1.7 (13)
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13 reviews

 
(1)
 
(3)
 
(1)
 
(1)
 
(7)
Overall rating 
 
1.7
Product 
 
2.2  (13)
Selection 
 
2.1  (13)
Accessories 
 
0.9  (6)
Shipping 
 
1.5  (13)
Customer Service 
 
1.1  (9)
Value 
 
2.1  (13)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
13 results - showing 1 - 5
1 2 3
Ordering
Awful Customer Service
Overall rating 
 
0.9
Product 
 
1.0
Selection 
 
1.0
Accessories 
 
1.0
Shipping 
 
0.5
Customer Service 
 
1.0
Value 
 
1.0
Prices are good but not worth the headache! Do not order from them.
Pros
none
Cons
awful customer service
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
3

About Me

Location
Florida
C
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Do NOT use this company
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Shipping 
 
0.5
Value 
 
0.5
DO NOT order from this company.  I placed an order before 2pm EST on a Thursday, and the website said the order would be processed the same day.  They apparently did not process it until the following Monday.  It would not be a huge deal except for the fact that I paid $35 for 1-day shipping.  It is now 5 days later and I still have no package.  I called customer service and waited in queue for awhile, as I was the 71st caller in line.  When I finally reached someone, she continued to argue with me rather than refunding my money like any good company would have done.  They need to correct the information on their website, which is false and misleading, and they need to work on customer service.
Pros
No Pros - Would Give Zero Stars if I could
Cons
False Shipping Policy
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2

About Me

Location
Florida
N
Top 100 Reviewer 1 reviews
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DO NOT BUY FROM THEM!!!
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Ordered from here because of the "promise" of quick shipping.  I was told around 5 business days. It's now been 17 days and I am leaving for a trip tomorrow without the contacts!! My prescription has since expired so no hope of getting them elsewhere before I leave. Never again!! 
Pros
NOTHING
Cons
They are complete frauds!
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
MA
M
Top 100 Reviewer 1 reviews
Report this review Comments (0) | Was this review helpful to you? 2 1
Great prices, SLOW shipping, less than stellar customer service
Overall rating 
 
3.0
Product 
 
5.0
Selection 
 
5.0
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
4.0
I ordered from this company solely based on price. I mean, what else really is there to base a contacts order on... they are what they are. I ordered on 11/2, submitted the signed prescription with the contacts so I wouldn't have any waiting period. I was told I'd have them in 5-7 days. 19 days and 3 semi-threatening phone calls later, I finally got them. I couldn't even find a phone number for them until I went to dispute the credit card charge and saw their number listed. Called and was given excuses. They told me that because I have an astigmatism my contacts were hard to get. Umm, no. I've been wearing contacts for 25 years and that is not true. They changed the status of my order to "shipped" after I called, but they weren't because there was still no tracking #. I basically ended up calling back and threatening to dispute the credit card charge if I didn't have a valid tracking number within 24 hours. They finally produced a number and I got my contacts. Great value but I would not order from them again!
Pros
The value is great, no crazy handling fee
Cons
Took forever to ship, customer service just gave me excuses
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Nashville, TN
DP
Report this review Comments (0) | Was this review helpful to you? 6 1
DO NOT ORDER FROM THIS SUPPLIER
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Do not order contacts from this supplier. I placed my order back in middle of September for basic contact lenses that's commonly available for my prescription. Still to this day, October 25th. I still haven't received the correct order. I contacted their customers service at least fives times, they all say the same thing. I need to contact the shipper warehouse someplace in who's know where...oh we'll definitely going to get this out to you, you don't need to speak to a supervisor..bla bla. If they keep this up, I might just going to dispute the charge with my credit card company and tell them it's a fraud. Lesson learn, pay a little more money to supplier that would actually provide your order on time and don't screw it up!!!!!
Pros
Price is ok
Cons
Customer service terrible, long wait, not holding up to promise
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
TX
Report this review Comments (0) | Was this review helpful to you? 6 1
13 results - showing 1 - 5
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