EzContacts Cover

EzContacts

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1.5 (38)
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38 reviews

 
(1)
 
(3)
 
(4)
 
(8)
 
(22)
Overall rating 
 
1.5
Product 
 
1.9  (38)
Selection 
 
1.9  (38)
Accessories 
 
1.2  (21)
Shipping 
 
1.3  (38)
Customer Service 
 
1.0  (32)
Value 
 
1.6  (38)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
38 results - showing 1 - 5
1 2 3 4 5 6 7 8
Ordering
Great prices, SLOW shipping, less than stellar customer service
Overall rating 
 
3.0
Product 
 
5.0
Selection 
 
5.0
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
4.0
I ordered from this company solely based on price. I mean, what else really is there to base a contacts order on... they are what they are. I ordered on 11/2, submitted the signed prescription with the contacts so I wouldn't have any waiting period. I was told I'd have them in 5-7 days. 19 days and 3 semi-threatening phone calls later, I finally got them. I couldn't even find a phone number for them until I went to dispute the credit card charge and saw their number listed. Called and was given excuses. They told me that because I have an astigmatism my contacts were hard to get. Umm, no. I've been wearing contacts for 25 years and that is not true. They changed the status of my order to "shipped" after I called, but they weren't because there was still no tracking #. I basically ended up calling back and threatening to dispute the credit card charge if I didn't have a valid tracking number within 24 hours. They finally produced a number and I got my contacts. Great value but I would not order from them again!
Pros
The value is great, no crazy handling fee
Cons
Took forever to ship, customer service just gave me excuses
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Nashville, TN
DP
Report this review Comments (0) | Was this review helpful to you? 7 1
DO NOT ORDER FROM THIS SUPPLIER
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Do not order contacts from this supplier. I placed my order back in middle of September for basic contact lenses that's commonly available for my prescription. Still to this day, October 25th. I still haven't received the correct order. I contacted their customers service at least fives times, they all say the same thing. I need to contact the shipper warehouse someplace in who's know where...oh we'll definitely going to get this out to you, you don't need to speak to a supervisor..bla bla. If they keep this up, I might just going to dispute the charge with my credit card company and tell them it's a fraud. Lesson learn, pay a little more money to supplier that would actually provide your order on time and don't screw it up!!!!!
Pros
Price is ok
Cons
Customer service terrible, long wait, not holding up to promise
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
TX
Report this review Comments (0) | Was this review helpful to you? 7 1
Long time customer
Overall rating 
 
1.6
Product 
 
3.0
Selection 
 
2.0
Accessories 
 
2.0
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
1.5
It pains me to have to give them a negative review.  They went from 100 to 0, real quick.  Not sure what happened.
Pros
Were amazing for eight years. Ordered my contacts all the time...then all of the sudden they upgraded their website and they've treated me like trash ever since. They had a good thing going and I th
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
More than 10

About Me

Location
Florida
J
Report this review Comments (0) | Was this review helpful to you? 5 0
BUYER BEWARE
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
I have ordered from Ezcontacts - I cant believe the BS reviews that they have more than likely submitted positive for themselves online.  They will steal your money - and send you nothing, and when you file a claim with them - they will ignore it.  Buyer beware!  I will be contacting BBB regarding this fraudulent company!
Pros
What pros?
Cons
Cons - All of them - they will con you!
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
3

About Me

Location
Sacramento, California
S
Report this review Comments (0) | Was this review helpful to you? 5 0
Do Not Buy From This Company
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
 This company has done nothing but repeatedly lied to me. They said it would be easy to add prescription lenses to a pair of frames I previously purchased from them. They will have my order 5 weeks on 10/22/2018. They keep lying about shipping date and refuse to give me a refund after repeated requests. I am out almost $200 and have no glasses to show for it for my son. I regret ever going with a company online. They have ruined all online prescription glasses company. I will never go with another one. Junry, Molly and Roy have lied to me so many times over the past 5 weeks. 
Pros
Nothing
Cons
Everything
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Missouri
J
Report this review Comments (0) | Was this review helpful to you? 4 0
38 results - showing 1 - 5
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