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FramesDirect.com

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3.9
 
2.9 (36)
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User reviews

36 reviews
 
14%
 
47%
 
6%
 
8%
 
25%
Overall rating
 
2.9
Product
 
3.1(36)
Selection
 
3.6(36)
Accessories
 
2.6(13)
Shipping
 
3.0(36)
Customer Service
 
2.0(18)
Value
 
3.1(36)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
36 results - showing 16 - 20
1 2 3 4 5 6 7 8
Ordering
Frames Direct Eyeglasses Online Store
Overall rating
 
4.4
Product
 
4.5
Selection
 
5.0
Shipping
 
4.5
Customer Service
 
4.0
Value
 
4.0
I bought a pair of bifocals on Frames Direct and didn't have any problems. Glasses look exactly how they did on the webpage and they fit very well. Shipping was very quick as well. This was my test purchase to make sure everything went fine. 

I now plan to buy my sunglasses from them as well. They have a really good selection of Prada frames that are much less expensive than I can find at the Mall.
Pros
Got exactly what I ordered
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1

About Me

Location
Maryland
C
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I wanted a Discount and found one
Overall rating
 
5.0
Product
 
5.0
Selection
 
5.0
Accessories
 
5.0
Shipping
 
5.0
Value
 
5.0
I was looking for 2 pairs of sunglasses at discount prices and I found Framesdirect. I found the 2 exact styles I was looking for at prices which was better than I found elsewhere either online or at a store.

I was also very glad to see  that the glasses came with the name brand cases that fit the glasses perfectly. I hear some online places don't include those to lower their prices.

When I got my sunglasses I was glad to see they fit very well. I will be ordering from them again in the future.

Pros
Prices and selection
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
P
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Watch out for customs when ordering from Frames Direct
Overall rating
 
2.0
Product
 
3.0
Selection
 
4.0
Shipping
 
0.5
Value
 
0.5
International customers make sure you review the Frames Direct shipping FAQ first or you will be most likely stuck with additional costs!!!!

I figured I would get a much better deal if I shopped online for my eyeglasses.  The frames are a good price but I found the lenses coating a bit more expensive at $27.50. Plus I am purchasing from Canada so I have to deal with the dollar conversion as well which is not in my favour. I did the calculation and found it was still cheaper for me to buy at Frames Direct, or so I thought...

Once I place the order and paid I then noticed in small print at the bottom of the page highlighted in red was additional information about shipping. Shipping was going to cost me over $70 USD!!! Well now the glasses are going to cost me about the same as my local optical store. So in the end I let the order continue and didn't call Customer Service to cancel.

Well that was a mistake. My glasses order then got stuck at customs. I had to pay an additional $100 at customs to get my order over the border. I was so upset that I wasn't told about this before hand. They really need to let international customers know what the potential costs are before ordering as it is NOT WORTH IT!

Pros
Glasses and Frames are fine
Cons
Shipping cost extra!
Number of Times Used
1

About Me

Location
British Columbia, Canada
L
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Sold-out or Discontinued
Overall rating
 
3.1
Product
 
4.0
Selection
 
2.5
Shipping
 
2.5
Value
 
3.5
I usually have good luck ordering from Frames Direct but the last month I ordered a new pair of progressives and some sunglasses and it took me forever to search for a pair of sunglasses because the frames where either sold out or discontinued. I am not sure why the frames are listed on the site when discontinued. Out of stock items should list an expected date of when they will have stock.

Also I am not happy that the Frames Direct shipper requires a signature for delivery. This should be an option only like other companies I have bought from since I am never home when the truck comes by with my package. Customer service told me that they would try delivery 3 times and then held for pickup for 5 days.

All in all I still had both pairs of glasses in my hands by day 15.

I really do like the selection they have, I just wished their was less discontinued items.
Pros
Customer service responded in less than 24 hours.
Cons
A lot of sun glassses seem to be either out of stock or discontinued
Number of Times Used
3
L
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Frames Direct = Good Glasses and Service
Overall rating
 
4.1
Product
 
4.0
Selection
 
4.0
Shipping
 
4.0
Value
 
4.5
After I ordered from Frames Direct I read a lot of bad reviews about this online eyewear store. I was pretty nervous but am glad to report that I had no issues. 

I had ordered a pair of prescription Ray-Ban sunglasses and they were delivered the following week to my house. No problems and my prescription was correct and the frames is what I had ordered.

My order went smooth so I am not sure why other people have complained. I love the glasses and glad I used Frame Direct as my eye doctor was going to charge me 30% more for the same pair of glasses and I was told it was going to take 3 weeks to get.


Pros
Very quick to recieve glasses after order.
Cons
None
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
K
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36 results - showing 16 - 20
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