FramesDirect.com Cover

FramesDirect.com

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3.9
 
3.4 (29)
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User reviews

29 reviews

 
(5)
 
(17)
 
(2)
 
(1)
 
(4)
Overall rating 
 
3.4
Product 
 
3.8  (29)
Selection 
 
4.0  (29)
Accessories 
 
3.1  (10)
Shipping 
 
3.4  (29)
Customer Service 
 
2.9  (11)
Value 
 
3.6  (29)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
29 results - showing 1 - 5
1 2 3 4 5 6
Ordering
Frames Direct Glasses
Overall rating 
 
4.1
Product 
 
4.0
Selection 
 
4.5
Shipping 
 
4.0
Value 
 
4.0
This was my first time ordering glasses online. Wasn't sure if it was going to work out as it is much easier to try on frames than to rely just on the measurements of your previous glasses. It did work out though and I really like the new frames I picked out.

Plan to buy my next pair this way since it is much cheaper even though you do have to be a bit more careful double checking the measurements.
Pros
I like my glasses
Cons
Was worried about ordering online
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
J
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AVOID
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
DO NOT PURCHASE, despite numerous emails stating they cannot process my order, when told to cancel they attempted to charge a 10% restocking fee! FORWARD to all your friends and avoid!
Pros
None
Cons
Cancelled order 10% restock fee despite email saying they cannot process order
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Kentucky
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Found some glasses I liked
Overall rating 
 
3.9
Product 
 
4.0
Selection 
 
4.0
Shipping 
 
4.0
Value 
 
3.5
The frames were delivered I order in the time they said but I wish it was a little sooner

They are pretty similar to my old ones except much lighter. I had upgraded lenses installed and they made my new glasses look really good. I picked these frames because they look good and they are almost Indestructible, and they weigh almost nothing. Combined with the upgrade lenses which are much thinner these new glasses from Frames Direct are the lightest pair of glasses I have ever owned.

No more read marks on my nose from were my glasses use to sit 😄😊
Pros
Excellent selection of frames
Cons
Longer to process my order than I like
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
JL
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Read the fine print and know they don't value you.
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
This is a company that has no interest in you as a customer. They measured my eyes wrong based on some terrible photo thing they make you send in, they didn't inform me that they can't fill my prescription the same as my local eyeglass company because they don't offer the same options but put my order through anyways, and charged me over $200 for cancelling my order of $700 because it was already in the lab. They were willing to change the lenses though for free (meaning they would throw the old lenses away and make new ones, yet they would not credit me back for my full purchase. After hours on the phone with framesdirect.com I realized they were not interested in helping. I filed with the Texas AG and will also file with my local AG as well.  

I took my complaint all the way to the top and was greeted with "you should read the fine print". Perhaps I should have, but then I thought maybe you would be a reputable company. A special thanks to Kelly S and Travis G for wasting and additional 2 hours of my time just to tell me that you won't help me. Like the Comcast of eyeglasses.

Trust me when I say it's not worth the "savings", my local place ended up being cheaper anyways and get this... they value me as a customer!
Pros
None
Cons
Everything
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Massachusetts
E
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Rayban frames
Overall rating 
 
4.3
Product 
 
4.5
Selection 
 
4.5
Shipping 
 
4.0
Value 
 
4.0
I got some progressive lenses in my Rayban frames. It only cost me $245 for each pair!  😀  😀  😀 

I have used Frames Direct twice to date.

This time around I spoke to a customer service rep named Clarissa who was very helpful. She answered all of my inquiries about my eye and sun glasses.

Pros
Excellent prices
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
2
D
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