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FramesDirect.com

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3.9
 
3.1 (33)
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33 reviews

 
(5)
 
(17)
 
(2)
 
(1)
 
(8)
Overall rating 
 
3.1
Product 
 
3.4  (33)
Selection 
 
3.7  (33)
Accessories 
 
2.8  (11)
Shipping 
 
3.1  (33)
Customer Service 
 
2.3  (15)
Value 
 
3.2  (33)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
33 results - showing 1 - 5
1 2 3 4 5 6 7
Ordering
If I could give them no stars I would
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
f I could give them no stars I would. Been waiting for a correct pair of glasses since April 14. This company couldn’t care less that they made a mistake producing my glasses the first time then instead of expedited service to correct their mistake it has now taken longer to get the second (supposed) correct pair than it took to get the first. When I called to inquire about the status and asked to speak with someone who might expedite matters I would have to wait for 24-48 hours for a callback from a supervisor. This company has had my money for over a month and I have no glasses. Complete lack of care for customer service.
Pros
Their phone system works
Cons
No regard for customers whatsoever
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
USA
L
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They only replace defective frames with the exact same frames or charge 50% of the cost of lenses.
Overall rating 
 
1.0
Product 
 
0.5
Selection 
 
2.0
Shipping 
 
0.5
Customer Service 
 
1.5
Value 
 
0.5
The frames and lenses were of bad quality. The fake carbon fiber was coming off the arm of the Oakley Pitchman Carbon frame and the progressive part of the lens was at the very bottom edge of both lenses and I had to lean my head as far back as it would go to read with them. When I returned them Frames Direct kept 50% of what I paid for lenses because they would only replace the Oakley frames with the exact same cheap looking frames and I chose not to have them.
  Also, They say they will sell you lenses for you old frames IF they sell that particular frame you mail to them. They sell Ray Ban model 8415. When I shipped them my Ray Ban 8415s, part of the $38 I paid for shipping, weeks later I was told they won't replace lenses in my old frames, Ray Ban 8415, because the arms of the frames are blue and not black. They charged me for the return shipping. So, $119.00 they kept for the 50% of the lense cost, $43 total for the shipping. I lost $162.00 and got nothing but a big hassle. Just saying like it was.
Pros
Lense prescription verified.
Cons
Very picky about returns and they want money regardless of the quality of their product.
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Atlanta, GA
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FramesDirect.com
Overall rating 
 
0.5
Product 
 
0.5
Selection 
 
0.5
Accessories 
 
0.5
Shipping 
 
0.5
Customer Service 
 
0.5
Value 
 
0.5
Make sure your refraction prescription is one year or less otherwise you will be charged a 10%restocking fee even though the glasses were not even made. See their policy below.
CANCEL AN ORDER
You may cancel your order for a full refund within 24 hours* of placing it by calling 
1-800-248-9427.
If your order has already been shipped, it cannot be canceled. You may still return or exchange the item (see details).
*If you cancel AFTER 24 hours you will be charged a 10% restocking fee. For prescription eyewear you will also be charged 50% of lens cost. Savile Row eyewear orders must be canceled within 24 hours of placing your order.
Pros
None
Cons
Make sure your refraction prescription is one year or less otherwise you will be charged a 10%restocking fee even though the glasses were not even made. See their policy below. CANCEL AN ORDER You may
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Saint Louis Missouri
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So Disappointed
Overall rating 
 
1.4
Product 
 
0.5
Selection 
 
2.5
Shipping 
 
2.5
Customer Service 
 
0.5
Value 
 
1.0
So Disappointed.

I was very impressed with selection. However, when I got my glasses I couldn't see clearly.  I called FD and they encouraged me to 'give them a while' to adjust to progressive lens. I called at the 1-month mark and said I still can’t see correctly and can't wear them. In full disclosure they offered that I could send them back and they would look at them. I said I can tell the lenses have the pupils placed in the wrong location, and looking at them wont help.  So they said I could take them to an eye doctor and get my PH/PD measurements taken.  So I scheduled another eye doctor appointment. Doctor confirmed the Pupil Height and Distance was placed incorrectly by Frames Direct for both eyes.  I contacted Frames Direct and informed them that a doctor confirmed they were made incorrectly.  They requested I go back to the doctor again and have the doctor put dots on the lenses where the pupils should have been and then send them back. I scheduled with doctor again. I sent them back with dots on the lenses. FD could see glasses and lenses were in brand new perfect condition and still are. They informed me that now too much time has passed and I will have to pay again to have my lenses made correctly. (but they would offer a 50% discount).

 They made them wrong, encouraged me to 'give them time' then instructed me to go back to doctor twice, then told me too much time had passed. It just feels like I was played. The Frames Direct measurement system using a CD is highly inaccurate. (confirmed by a doctor)

Fine Print at Frames Direct states if you contact them within 30 days and notify them of difficulty they guarantee replacement. I did contact them within 30 days, and followed their instructions and they still refused to replace the lenses. Again, in full disclosure, it did take me a couple months to schedule the 2 doctor appointments required due to business travel. I clearly communicated this with them and they encouraged me to still schedule the 2nd appointment and have the dots marked on the lens in the correct spots.  When I sent them back as we had discussed, they refused to correct the lenses and sent them back in unwearable condition with the brand new premium all options package including dark transitions lens that is useless. 100% confirmed a MFG error based on their proprietary CD selfie system and would have been So easy to resolve now with accurate measurements provided at their request.
Pros
nice website
Cons
everything else
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Seminole, FL
JS
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Frames Direct Glasses
Overall rating 
 
4.1
Product 
 
4.0
Selection 
 
4.5
Shipping 
 
4.0
Value 
 
4.0
This was my first time ordering glasses online. Wasn't sure if it was going to work out as it is much easier to try on frames than to rely just on the measurements of your previous glasses. It did work out though and I really like the new frames I picked out.

Plan to buy my next pair this way since it is much cheaper even though you do have to be a bit more careful double checking the measurements.
Pros
I like my glasses
Cons
Was worried about ordering online
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
J
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