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FramesDirect.com

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3.9
 
2.9 (36)
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36 reviews
 
14%
 
47%
 
6%
 
8%
 
25%
Overall rating
 
2.9
Product
 
3.1(36)
Selection
 
3.6(36)
Accessories
 
2.6(13)
Shipping
 
3.0(36)
Customer Service
 
2.0(18)
Value
 
3.1(36)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
36 results - showing 1 - 5
1 2 3 4 5 6 7 8
Ordering
Poor Lens Quality - Protective Coating Flaking Off
Overall rating
 
1.8
Product
 
1.0
Selection
 
3.5
Shipping
 
3.0
Customer Service
 
0.5
Value
 
1.0
Would give this provider zero stars if I could. Bought a $500 pair of glasses in 2019. About a month ago the protective outer layer of the lenses started flaking and pealing off. The warranty on the glasses is one year. I owned them for 1 year 4 months.

Wrote to customer service and asked for special consideration since this is obviously a material defect not damage caused by breakage.

Got a one sentence answer basically telling me I'm screwed.

$500 down the drain.

In my opinion, the quality of their lenses are poor and so is the customer service. Don't buy from this vendor.
Pros
Lots of frame styles to choose from. Found a specific frame style I had been searching for
Cons
Poor quality lens, protective coating falling off after just over 1 year use
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Salt Lake City, Utah
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DO NOT BUY! DO NOT TRUST!
Overall rating
 
1.5
Product
 
0.5
Selection
 
4.0
Accessories
 
1.0
Shipping
 
1.0
Customer Service
 
0.5
Value
 
2.0
If I could, I would give it 0 stars.  I ordered frames from Frames Direct.com on Jan 13th, 2020. On their website they said it would take 3-5 business day to receive my frames.  Immediately when I ordered the frames, I received an email that the frames were in back order, which was not posted on their website. It said I would receive my frames by Jan 30th.  Jan 30th came around and no frames yet.  I called customer service and they told me that I would receive it Feb 11th. I was sending emails to a person by the name of Vickie M., E-Commerce Customer Service Optician, and she continued to lie in the emails saying that they received my order on the 30th but it was damages and they had return it to the manufacturer which was in China.  I didn't believe her. On February 11th, Angelic, another representative over the phone, told me I would be receiving it expedited in 3 to 5 business day. Then I called on the 12th, and they told me they pushed my order back to February 28th. I've been dealing with this for about a month.  I am letting everyone know to not believe the reviews on their website because they are fake.  They also misrepresent by stating they do price match, which is a lie, because when you give them the website of same frames that are a cheaper price, they do not want to match it.  Also be aware that they do not have the frames in stock, so you might want to call first to find out since their website does not indicate when frames are on back order.  They do not provide you with tracking at all.  
Pros
WIDE SELECTION
Cons
THEY DO NOT CARRY INVENTORY. SEEMS EVERYTHING IS BACK ORDERED
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
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Terrible quality and service
Overall rating
 
1.2
Product
 
0.5
Selection
 
2.5
Accessories
 
1.5
Shipping
 
1.5
Customer Service
 
0.5
Value
 
0.5
Can I give Zero stars? I purchased Ray-Ban sunglasses from Frames Direct but I might as well have gone to the gas station to buy some $10 glasses instead. I have worn Ray Ban for years and I'm telling you, the $240 "Ray Bans" I received from this company are not the real deal. Not even close. They refuse to accept a return unless I pay $40. Huge rip off  - AVOID! AVOID! AVOID!
Pros
None
Cons
Terrible quality
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Hawaii
M
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If I could give them no stars I would
Overall rating
 
0.5
Product
 
0.5
Selection
 
0.5
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
f I could give them no stars I would. Been waiting for a correct pair of glasses since April 14. This company couldn’t care less that they made a mistake producing my glasses the first time then instead of expedited service to correct their mistake it has now taken longer to get the second (supposed) correct pair than it took to get the first. When I called to inquire about the status and asked to speak with someone who might expedite matters I would have to wait for 24-48 hours for a callback from a supervisor. This company has had my money for over a month and I have no glasses. Complete lack of care for customer service.
Pros
Their phone system works
Cons
No regard for customers whatsoever
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
USA
L
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They only replace defective frames with the exact same frames or charge 50% of the cost of lenses.
Overall rating
 
1.0
Product
 
0.5
Selection
 
2.0
Shipping
 
0.5
Customer Service
 
1.5
Value
 
0.5
The frames and lenses were of bad quality. The fake carbon fiber was coming off the arm of the Oakley Pitchman Carbon frame and the progressive part of the lens was at the very bottom edge of both lenses and I had to lean my head as far back as it would go to read with them. When I returned them Frames Direct kept 50% of what I paid for lenses because they would only replace the Oakley frames with the exact same cheap looking frames and I chose not to have them.
  Also, They say they will sell you lenses for you old frames IF they sell that particular frame you mail to them. They sell Ray Ban model 8415. When I shipped them my Ray Ban 8415s, part of the $38 I paid for shipping, weeks later I was told they won't replace lenses in my old frames, Ray Ban 8415, because the arms of the frames are blue and not black. They charged me for the return shipping. So, $119.00 they kept for the 50% of the lense cost, $43 total for the shipping. I lost $162.00 and got nothing but a big hassle. Just saying like it was.
Pros
Lense prescription verified.
Cons
Very picky about returns and they want money regardless of the quality of their product.
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Atlanta, GA
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36 results - showing 1 - 5
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