FramesDirect.com

I had a good experience with Frames Direct. They have a huge selection of frames which can be overwhelming a bit trying to figure out which one to pick. Their virtual try on app works fairly well and helped me in my decision process. 

Once I picked out the frames I ordered them with the standard prescription lenses. They took about 8 days to arrive. The frames seem well built and are comfortable on my face.

I had no hiccups during the entire process so I didn't need any help from customer service. I also didn't order any accessories, I didn't need any.

Would give this provider zero stars if I could. Bought a $500 pair of glasses in 2019. About a month ago the protective outer layer of the lenses started flaking and pealing off. The warranty on the glasses is one year. I owned them for 1 year 4 months.

Wrote to customer service and asked for special consideration since this is obviously a material defect not damage caused by breakage.

Got a one sentence answer basically telling me I'm screwed.

$500 down the drain.

In my opinion, the quality of their lenses are poor and so is the customer service. Don't buy from this vendor.

Speed of shipping could improve as my order took 2 weeks for delivery. Not bad but if there is room for improvement it would be in this area.

Otherwise I had a really good experience. Frames Direct has great selection of frames and many brands. There was a lot of frames I like and it took me a while to figure out which one I should buy. I had to consult with my husband and family before my final choice.

If you have purchased glasses before that fit well, then buying online is not a problem as you just take the measurements from your old glasses and find frames in the right range for your new glasses. You can even search for frames by measurements.  All newer frames have measurements listed on the inside of one of the arms. Frames Direct has a great Glasses Size Guide located at the bottom of the page if you want more information on this.

This is my second time around with using Frames Direct and I had the same great experience as before. Price was good, it was shipped within the week and I like what I got.

The only difficult thing to do with online eyeglasses stores is trying to pick out the frames. Frames Direct virtual try on assistant is okay and it does help a bit I just wish there was a better way, not that I can think of. Anyways its worth doing it online instead of at a store because of the price alone so I guess I shouldn't complain to much.

My next order with Frames Direct will be probably for my daughter. She is 10 and I know she has problems seeing the blackboard at school so I think she has glasses in her future as well.

BTW Paypal checkout was handy.

I was very impressed with selection. However, when I got my glasses I couldn't see clearly.  I called FD and they encouraged me to 'give them a while' to adjust to progressive lens. I called at the 1-month mark and said I still can’t see correctly and can't wear them. In full disclosure they offered that I could send them back and they would look at them. I said I can tell the lenses have the pupils placed in the wrong location, and looking at them wont help.  So they said I could take them to an eye doctor and get my PH/PD measurements taken.  So I scheduled another eye doctor appointment. Doctor confirmed the Pupil Height and Distance was placed incorrectly by Frames Direct for both eyes.  I contacted Frames Direct and informed them that a doctor confirmed they were made incorrectly.  They requested I go back to the doctor again and have the doctor put dots on the lenses where the pupils should have been and then send them back. I scheduled with doctor again. I sent them back with dots on the lenses. FD could see glasses and lenses were in brand new perfect condition and still are. They informed me that now too much time has passed and I will have to pay again to have my lenses made correctly. (but they would offer a 50% discount).

 They made them wrong, encouraged me to 'give them time' then instructed me to go back to doctor twice, then told me too much time had passed. It just feels like I was played. The Frames Direct measurement system using a CD is highly inaccurate. (confirmed by a doctor)

Fine Print at Frames Direct states if you contact them within 30 days and notify them of difficulty they guarantee replacement. I did contact them within 30 days, and followed their instructions and they still refused to replace the lenses. Again, in full disclosure, it did take me a couple months to schedule the 2 doctor appointments required due to business travel. I clearly communicated this with them and they encouraged me to still schedule the 2nd appointment and have the dots marked on the lens in the correct spots.  When I sent them back as we had discussed, they refused to correct the lenses and sent them back in unwearable condition with the brand new premium all options package including dark transitions lens that is useless. 100% confirmed a MFG error based on their proprietary CD selfie system and would have been So easy to resolve now with accurate measurements provided at their request.