GlassesUSA

I ordered glasses 10/23; 10/24 they sent me an email detailing the timeline which stated my glasses wont ship for 5-7 business days. I had paid expedited shipping which meant I expected to receive them within 5-7 days. They weren't going to here in time for a vacation and then I have an appointment to update my rX so I figured we may as well cancel and I'll order when I get back. On 10/24 I cancelled. On 10/24 I received an email from their customer service team telling me I need to fill out RMA I can get refund or credit and have nothing to return since they aren't made. I said ok, I'll take store credit since I was going to order a new pair anyway. On 10/29 I received a shipping notification. I called and spoke to 2 people who both said they were made and shipped and I have to return them if I want my refund. I explained they were never supposed to have been made in the first place. They admitted it was their fault, still won't refund or credit and now I have to pay for a shipping label back. They BOTH admitted it was their system's fault and still refuse to offer even halfway decent customer service. Filed a chargeback with my bank and will never order from these people again. 

Orders never arrive, when you call or write to costumer service they just lie about the status. I even reported them to the Better Business Bureau and the company never responded. No tracking number is provided or apologies for their bad service.
STAY AWAY FROM THEM!!!

I call this company SWINDLING INC.

I ordered some prescription glasses from them. On their web site they say they have a 100% money back guarantee. When I finally received the glasses, they were the wrong prescription and the frames didn't fit my face. After some back and forth, I realized they did not have a frame that would fit my face, and they demonstrated themselves to be incapable of making my no-line trifocal. I asked for my money back after following all of their return policies to the letter. They refused to give my money back.  It appears I have wasted several hundred dollars!  This place is a scam!

Customer Service is really bad, took two weeks of emailing them back and forth to get a return figured out. Main issue is that the people answering the emails and calls are not authorized to do anything and have to "put in a request" to fix anything. This took multiple people and days for each question. When I finally got a manager involved they issued a return for the wrong order. I reordered with EyeBuyDirect.com and have a much better experience without the games of "coupons" to get the price where it should be anyway. 

Website clearly states, 3 days to produce single vision. After waiting 10 business days I called to find out why I haven't received final production notification. They respond one of the coatings increases it to 6 days production time, I asked why it wasn't done after 10 days then. They couldn't tell me. It has now been 14 business days and I just received notice they finally made them, and that I need to wait at least another week!?

Horrendous customer service, false advertisement, and bold faced lying to customers. Why would anyone shop here? Only if your dazzled by a deceitful website and haven't noticed the thousands of people complaining about the poor service of this company.