GlassesUSA

Glasses USA has a really good return policy. The first glasses I bought wasn't quit what I thought they where going to be after I tried them on when I received my glasses delivery. I had used their virtual-try-on thing on the Glasses USA website and I had thought they were going to be okay, but they ended up not being so.

I called customer service and they were really good. I was able to use 100% of the money I spend on my second choice which ended up being perfect and should have been my first choice. You have up to 30 days to exchange your glasses.

I plan on using Glasses USA again!

Overall the glasses are good from Glasses USA and  the prices but I have a real issue with customer service and returns. 

I ordered 2 pairs of glasses, 1 for distance and 1 for reading. The frames are the same but I had chosen a different color of frame for the reading glasses so I could easily tell them a part. I placed my order and received it the following week. The prescription of the glasses was correct but I ended up with the same frame color. One should have been blue and the other one green.

I returned my reading glasses and asked to put the original lenses into the correct green frames. It took weeks for GlassesUSA to reply and confirm the frames I wanted. I replied with what I had said in my email and filled out the return form. A few more weeks go by and they said their was a mistake as they don't have that frame color anymore. I told them to just return my reading glasses as is in the original frames as having both frames the same color is not the end of the world.

In a week I get an email saying they are making my glasses and are almost done. Okay I though this is a little weird as they should just be mailing back my glasses. I waited a bit more and finally got my glasses back but they sent a pair for distance and not my reading ones. I called several times explaining the issue and finally got an email from the returns department saying I can't return them as it is beyond the 14-day return period as per their return policy.

Grrrr... I am sure disappointed as now I am stuck with 2 identical pairs of glasses and not the reading ones I needed. At this point I don't think it is worth fighting over as customer service seems to have real problems understanding instructions.

The glasses I did get are fine and look good but the one pair is not what I originally ordered. If by chance you have to deal with GlassesUSA returns department I wouldn't bother.

I returned my glasses for an exchange because I could not see distance clearly. I sent several emails and called them multiple times asking one question. "were the glasses made correctly or is the prescription wrong" ? I am absolutely positive they are going to send my original glasses back to me and claim that they remade them. They didn't respond to most of my emails, when they did respond the answer was completely irrelevant to the question I asked. Customer service can not answer questions over the phone. When I call I'm told that a manager is currently unavailable to talk, a manager will return my call the same day. No one has returned my phone calls. The return policy is 100% refund on 1st returns only. If you need to return them a 2nd time you can only get a store credit. My advise to everyone is. Buy your glasses somewhere else. if you buy them from GlassesUSA and need to return them, TAKE THE REFUND! DO NOT EXCHANGE THEM!

I received my replacement glasses after almost one month. I paid extra for the 1.6 Progressive lenses. The replacement glasses are the cheaper Progressive 1.5 lenses. The replacement glasses also do not have the blue light blocking option, I paid extra for that on my original pair. I highly doubt the smudge resist coating is on the new glasses as well. DO NOT BUY YOUR GLASSES FROM GLASSESUSA.COM!

Glasses were nice, prescription was right however they only stand behind the quality for 14 days.  I ordered rimless glasses and the wire broke after two months.  After contacting them, they said they would give a 50% credit but do not cover fixing the glasses.  I'm not looking to give them more money rather fix the glasses.  Go to a store, in the long run your better off because they will fix minor breaks.

I ordered a pair of RayBan New Wayfarer prescription sunglasses. When they arrived they appeared to be knockoff frames- brittle, flimsy plastic frames that were so large they fit outside of my ears. (I tried the same glasses  on in a department store- different material (nylon), and a proper fit). I notified the company that I was returning them and printed out a label, then shipped them back to Glassesusa. The next day, ALL OF THE EMAILS CONNECTED TO THE TRANSACTION DISAPPEARED FROM MY EMAIL INBOX!!! No purchase confirmation, no shipping notice, nothing- all gone from my inbox. I searched and came up with 20+ promotional emails from them, but all records of my purchase were set to auto delete (or manually deleted with the gmail unsend feature?). I've never seen a company so sketchy. I have a complaint in to PayPal, and I'm waiting for a resolution, but I'll say this- Don't do business with this company!!!