GlassesUSA

Even though they state a "no questions asked" refund don't expect one. The lenses were defective and I cannot get a return call or refund. Customer service personnel is rude and completely unhelpful.

Thank goodness it doesn't happen very often in life, but you occasionally run across one of those companies that should not exist because they have a horrible company culture and do not get anything right! Glasses USA is one of those companies. They seem to endeavor to find a problem with your order so that they can stop it from going to production. There is a very noticeable amount of infighting between the internal departments, calling each other incompetent idiots in front of customers. In my two experiences with the company (each with an order for two pairs of glasses); they charge your credit card immediately, but lose the order and took nine weeks to fulfill one order and eight weeks to fill the other. The final order, they sent two pairs of sunglasses when one was supposed to be normal glasses with transition lenses; and it was silver instead of gold. (I have never owned a pair of silver glasses in my life.) And if you need warranty service, it took over five phone calls and eleven emails over eight weeks to get their attention! So am I supposed to send the glasses that need replacing and let them lose them and forget all about it? That would be foolish, wouldn't it? My advice, run, don't walk, away from Glasses USA! And they have existed for ten years now? Horrible company that does not deserve to exist because they do not care whatsoever about their customers!

Customer Service is really bad, took two weeks of emailing them back and forth to get a return figured out. Main issue is that the people answering the emails and calls are not authorized to do anything and have to "put in a request" to fix anything. This took multiple people and days for each question. When I finally got a manager involved they issued a return for the wrong order. I reordered with EyeBuyDirect.com and have a much better experience without the games of "coupons" to get the price where it should be anyway. 

Website clearly states, 3 days to produce single vision. After waiting 10 business days I called to find out why I haven't received final production notification. They respond one of the coatings increases it to 6 days production time, I asked why it wasn't done after 10 days then. They couldn't tell me. It has now been 14 business days and I just received notice they finally made them, and that I need to wait at least another week!?

Horrendous customer service, false advertisement, and bold faced lying to customers. Why would anyone shop here? Only if your dazzled by a deceitful website and haven't noticed the thousands of people complaining about the poor service of this company.

Glasses were nice, prescription was right however they only stand behind the quality for 14 days.  I ordered rimless glasses and the wire broke after two months.  After contacting them, they said they would give a 50% credit but do not cover fixing the glasses.  I'm not looking to give them more money rather fix the glasses.  Go to a store, in the long run your better off because they will fix minor breaks.