GlassesUSA

I've had an overall poor experience with GlassesUSA. Beginning with trying to jump through hoops to obtain my glasses after calling customer service to have my shipping address changed due to a sudden move, being told that the changes would be forwarded to the shipping department, then watching my tracking info several days later show that my glasses were being shipped to my Ex's home. I contacted customer service again several times to explain that I had changed my shipping address (and also billing address which they sure got that one right) and that my glasses were shipped to a home in a different state than myself to no result. I stopped receiving updates on the progress of my service ticket. I turned to my last resort of contacting my Ex's family to have them ship the glasses to me. Arriving extra bubble-wrapped and safe (The original packaging still sealed), I began wearing one pair, storing the other away for when I'd want to change pairs. Today I just pulled the stored pare out of their case to find that the frames had broken in two different places and are entirely unusable. I will not be purchasing anything from GlassesUSA in the future. 

Shipping took a long time with almost no updates through the provided tracking number. Received the glasses, and they were comically bad. It was almost as if the lenses were set crooked in the frames, causing my sight to be very distorted. Actually ended up taking them with me when I went to buy new glasses and the optometrist agreed that the lenses didn't even match the prescription number I provided.

The return policy on the website states that you can return your first order within 14 days, no questions asked for a 100% money back guarantee. Shipped out the glasses about a week after receiving them, using the return shipping label that THEY provided.

A few weeks go by, and I still haven't received any kind of update on the return process. Reached out to them, only to be told they supposedly never received my glasses and can't help me. They are asking for proof that I sent the glasses, but I'm not really sure how to do that since I used the shipping label that they provided to me. It's not like my mailbox prints out a receipt when I put things in it. 

Overall, it's trash and I guess a good lesson in trying to cut corners. I'll just stick with going to the optometrist. The only silver lining is that now I know the process on how to dispute things through my bank, I guess? 

I ordered glasses 10/23; 10/24 they sent me an email detailing the timeline which stated my glasses wont ship for 5-7 business days. I had paid expedited shipping which meant I expected to receive them within 5-7 days. They weren't going to here in time for a vacation and then I have an appointment to update my rX so I figured we may as well cancel and I'll order when I get back. On 10/24 I cancelled. On 10/24 I received an email from their customer service team telling me I need to fill out RMA I can get refund or credit and have nothing to return since they aren't made. I said ok, I'll take store credit since I was going to order a new pair anyway. On 10/29 I received a shipping notification. I called and spoke to 2 people who both said they were made and shipped and I have to return them if I want my refund. I explained they were never supposed to have been made in the first place. They admitted it was their fault, still won't refund or credit and now I have to pay for a shipping label back. They BOTH admitted it was their system's fault and still refuse to offer even halfway decent customer service. Filed a chargeback with my bank and will never order from these people again. 

Orders never arrive, when you call or write to costumer service they just lie about the status. I even reported them to the Better Business Bureau and the company never responded. No tracking number is provided or apologies for their bad service.
STAY AWAY FROM THEM!!!

I call this company SWINDLING INC.

I ordered some prescription glasses from them. On their web site they say they have a 100% money back guarantee. When I finally received the glasses, they were the wrong prescription and the frames didn't fit my face. After some back and forth, I realized they did not have a frame that would fit my face, and they demonstrated themselves to be incapable of making my no-line trifocal. I asked for my money back after following all of their return policies to the letter. They refused to give my money back.  It appears I have wasted several hundred dollars!  This place is a scam!