FramesDirect.com

I ordered my prescription glasses from Frames Direct and had zero problems.

I got my prescription from my eye doctor and shopped around. I usually buy from Walmart but this time I decided to check out the online glasses stores and prices. Glad I did as Frames Direct beat the price Walmart had given me for the same frames and single vision lenses (at least as far as I could tell) by over $120.

Delivery took 2 weeks and the quality is great. I was playing basket ball with my son when I took a ball to the face. My glasses ended up falling off. I was worried that the frames where damaged and the lenses had scratched but after checking them over the only thing wrong was one of the nose pads was bent out a bit, an easy fix.

 Your review of FramesDirect.com was incredibly informative! I appreciated the detailed analysis of their offerings and user experience. I'm definitely bookmarking this site for my next pair of glasses! Before sometime, I used products from Dolabany dolabanyeyewear that were very budget-friendly. 

Just ordered my glasses last week and I had to send them back as they had scratches on the left side of the frame. Not sure if it happened when the frames where manufactured or when Frames Direct put in the lenses. Anyways I did call customer service and they said I could send them back for an exchange which I have done. I had no problems getting the exchange to happen.

I am a little upset that I received a damage product but Frames Direct seems to want to fix the problem. My frames are out of stock now so I have to wait about 2 weeks before they get another shipment and they can install the lenses and send me back my eye glasses. Not that happy with the wait but hopefully everything will get fixed as the first pair of frames arrived pretty quickly.

The frames and lenses were of bad quality. The fake carbon fiber was coming off the arm of the Oakley Pitchman Carbon frame and the progressive part of the lens was at the very bottom edge of both lenses and I had to lean my head as far back as it would go to read with them. When I returned them Frames Direct kept 50% of what I paid for lenses because they would only replace the Oakley frames with the exact same cheap looking frames and I chose not to have them.
  Also, They say they will sell you lenses for you old frames IF they sell that particular frame you mail to them. They sell Ray Ban model 8415. When I shipped them my Ray Ban 8415s, part of the $38 I paid for shipping, weeks later I was told they won't replace lenses in my old frames, Ray Ban 8415, because the arms of the frames are blue and not black. They charged me for the return shipping. So, $119.00 they kept for the 50% of the lense cost, $43 total for the shipping. I lost $162.00 and got nothing but a big hassle. Just saying like it was.

Would give this provider zero stars if I could. Bought a $500 pair of glasses in 2019. About a month ago the protective outer layer of the lenses started flaking and pealing off. The warranty on the glasses is one year. I owned them for 1 year 4 months.

Wrote to customer service and asked for special consideration since this is obviously a material defect not damage caused by breakage.

Got a one sentence answer basically telling me I'm screwed.

$500 down the drain.

In my opinion, the quality of their lenses are poor and so is the customer service. Don't buy from this vendor.